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Front End Manager

Company: Restaurant Depot
Location: Avon
Posted on: April 10, 2021

Job Description:

Front End Manager FULL-TIME $18/hr Ensures that product is properly loaded, rung up and processed accurately and timely as well as handling customer problems and issues to develop a spirit of positive customer service. Essential Functions:
- Supervises, trains, evaluates and works alongside cashiers, front-end loaders, checkers and U-boat retrieval
- Ensures safe operating procedures are followed.
- Makes recommendations for hiring, firing and promoting of employees.
- Prevents long lines and delayed customer checkouts by anticipating busy times of each day, week and/or season and developing weekly schedules for cashiers and loaders including lunches and breaks.
- As part of loss prevention, ensures all employees at registers are performing cart to cart transfers when processing sales.
- Secures front end by making sure the loaders and cashiers do not exchange information on counts from the receipt.
- Ensures that loaders are loading wagons and assisting customers to the parking lot.
- Ensures that cashiers are checking big boxes to ensure the integrity of the ring-up.
- Ensures Front End Supervisors are checking all wagons at point of exit for proper date, name on top of receipt, number of receipt total of last receipt, and matches total on yellow paid receipt.
- Reviews cashier and loader errors and documents in log, for them to sign.
- Handles adjustments, returns, over rings, voids, etc. so as to maintain a smooth flow of customers.
- Keeps logs of items not properly labeled to make sure they are corrected on floor.
- Assures that customer problems are handled quickly so as not to allow the cashier or loader to have words with the customer.
- Maintains dialogue with customers to get feedback on items not found, and quality of service on the floor.
- Maintains a New Item Request log which is reviewed weekly with the Branch Manager.
- Ensures all supervisors are completing a minimum of 5 test checks per day they work.
- Maintains integrity of F/E displays and stocking areas.
- Ensure registers are stocked with the Rate Us Cards, flyers, hot sheets, store maps, etc. REM-01 WS-01 WS-TC WS-LC Schedule Shift start: 6:00AM or 9:00AM Shift length: 9 - 10 hours 5 days/week, must be available any day Benefits

  • Health, dental, vision insurance - available after 90 days
  • Paid time off
  • 401(k) plan Qualifications
    • Must pass drug screen
    • Can lift 50 lbs
    • Must be at least 18+ years old Bachelor's Degree or high school diploma/GED with at least 4 years experience in customer serviceAbility to read, analyze and interpret general business periodicals, professional journals, and technical procedures.Ability to effectively present information and respond to questions from managers, clients, and general publicAbility to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.Effective oral and written communication skills.High level of interpersonal skills to handle sensitive and confidential situation and documentation.Computer Literacy About Restaurant Depot Restaurant Depot is a Members-Only Wholesale Cash & Carry Foodservice Supplier. Their mission is to be your one-stop shop for savings, selection, and service, seven days a week. They have been supplying independent food businesses with quality products from large cash and carry warehouse stores since 1990. They became the leading low-cost alternative to other foodservice suppliers by eliminating the overhead of a traditional distributor, focusing on the needs of independent foodservice operators and offering free membership.

Keywords: Restaurant Depot, Boston , Front End Manager, Executive , Avon, Massachusetts

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