Assistant General Manager - Hobbs Brook Real Estate
Company: FM Global
Posted on: May 6, 2021
More information about this job: Overview: Hobbs Brook
Management LLC, has been a pioneer in the development of premier
office space in the Boston suburbs since 1952. We believe the most
valuable thing we develop isn--t a building. It--s a relationship.
As both an owner and operator, Hobbs Brook Management is committed
to providing its tenants, their employees and customers with a
reliable and fully functional business environment. For more
information about Hobbs Brook Management, please visit . Hobbs
Brook Management is the real estate division of FM Global.
Responsibilities: The Assistant General Manager is responsible for
supporting the General Manager with the day-to-day management,
operations, and financial performance for a portfolio of office
and/or lab properties. This is a leadership role which will
indirectly supervise vendors and a facilities staff to ensure the
properties are maintained at a Class A standard. The AGM is a
primary point of contact for tenants, provides financial
performance analysis, and oversight of various management projects,
all with excellent organizational skills, communication
proficiency, customer service focused and executed with a sense of
urgency. Collaborate with facilities team to identify maintenance,
operations and/or tenant issues/problems and with them and property
management team identify, develops and implements solutions.
Complete tenant follow up to ensure that the result meets or
exceeds expectations. If facilities team is unable to accommodate a
tenant request (e.g. furniture moves) endeavor to recommend
alternative solution(s). Track and monitor maintenance and
professional service agreements, purchase orders and invoice
processing. Oversee the vendor prequalification process and
collaborate with Environmental Health and Safety (EH&S) team.
Develop and/or collaborate on scopes of work and obtain pricing for
contracts and budgets. Oversees and audits ongoing work order close
outs and ensures tenants are appropriately billed for work
performed. Updates facilities rate schedule in Building Engines
as-required. Assists with ongoing portfolio financial management
including profit and loss analysis, monthly reporting, trend
comments, and accounts receivable. The AGM will play an integral
role in budgets & reforecasts by obtaining scopes of work for
projects and routine maintenance, schedules, and pricing.
Collaborate with brokers to evaluate leasing assumptions and input
data into VTS, Kardin, and Yardi Voyager. Assist in the development
of work scope for maintenance and professional services agreements,
obtain proposals, bid review and leveling, make recommendations for
contract and award. Develop business relationships with internal
and external stakeholders. Engage proactively and routinely with
tenants to ensure needs are being met. Participate and support
tenant experience programming. Coordinate tenant move-in--s and
move-out--s, including furniture delivery. Responsible for aspects
of development and maintenance of a comprehensive Tenant Service
Package including a Tenant Handbook, park events, newsletters and
programs for tenants. Ensure tenant information within databases is
up to date. Collaborate with construction project management, asset
management, legal and other internal departments as-needed relative
to vendor, tenant and property needs and requirements. Conduct
regular campus and building inspections. Manage accounts
receivable, engage with tenants, provide back-up information as
requested, and follow through to resolution. Ensure all property
files are prepared and maintained in an orderly and logical manner.
Qualifications: Education 4 Year College Degree/Bachelors Years of
Experience 5 Years direct and relevant commercial real estate
property management experience.
Keywords: FM Global, Boston , Assistant General Manager - Hobbs Brook Real Estate, Executive , Wakefield, Massachusetts
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