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UX Research Assistant Manager

Company: Boston Consulting Group
Location: Boston
Posted on: November 23, 2021

Job Description:

BCG's Knowledge Collaboration Services (KCS) group is a growing, global team that drives knowledge management strategy, program implementation and operations for BCG. The KCS team provides overall management of major knowledge management platforms, products and programs, including efforts in areas such as machine learning/artificial intelligence, expertise/reputation management, search, content management, social collaboration/communities, taxonomy, analytics, business request management and other related topics. This role will directly support the Digital Collaboration Team which is a new and growing team within KCS, focused on developing and deploying leading edge collaboration solutions supporting BCG's business goals, through leverage of data, analytics and cognitive solutions.

We are seeking a passionate, driven and proven UX Research Assistant Manager to join our User Engagement and Research team. Our UX teams supports many knowledge initiatives across KCS including the Digital Collaboration team. The Assistant Manager will play an integral role in the early stage development of the Digital Collaboration Team and its portfolio and the role will touch many aspects of user research, UX design and product marketing. We are looking for an experienced candidate who thrives in work environments that require strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. Successful candidates will not only have a thorough understanding of contemporary user-centered design methodologies, but also will deliver both highly analytical, as well as highly creative ideas, to product teams and other key stakeholders.
--- Conduct qualitative and quantitative user research that deepens our understanding of the user base for a variety of digital products, as well as change initiatives
--- Collect and analyze user behavior through ethnographic research, analytics/server logs, online experiments (A/B testing), card sorting, benchmark studies, lab studies, and surveys
--- Effectively communicate research insights & findings to product teams and stakeholders, leading with data-driven analysis, via written reports and oral presentations
--- Evaluate design concepts in support of digital product enhancement and improvements, with a strong focus on user experience, as well as efficacy and productivity
--- Grow our user research and insights capability as our product teams and portfolio expand, establishing an effective and continuous user engagement process
--- Collaborate with stakeholders, product owners, engineers, and User Engagement and Research Manager to prioritize research opportunities in a fast-paced, rapidly changing environment
--- Work closely with leadership to evangelize the benefits of research driven design across product teams, and provide educational content and training to support this capability
--- Plan, organize, execute and summarize user interaction sessions and workshops as necessary to support UX research activities
--- Understand and incorporate complex technical and business requirements into research
--- Identify support and other channels for identifying, and prioritizing user experience related issues
--- Coach and mentor other researchers/analysts to improve the quality of our user research
--- Bachelor's degree in Design, Information Sciences, HCI, Psychology or equivalent combination of education and experience appropriate to role
--- Minimum of six years experience conducting UX research and analysis for software, SaaS solutions, Web applications which leverage emergent technologies, and/or mobile devices
--- Substantial experience conducting semi-structured interviews, contextual field visits, and usability studies, both live and remotely
--- Demonstrated experience planning and executing UX research studies, with global scope
--- Experience with a breadth of UX research techniques, including ethnographic research, quantitative/qualitative analysis, online experiments (A/B and usability testing), card sorting, concept provocation and surveys
--- Extremely strong written and verbal presentation skills
--- Strong conceptualization ability, strong visual communication ability
--- Established as an impactful team contributor, with strong collaborative problem-solving capabilities
--- Working knowledge of digital collaboration tools such as SharePoint Online and OneDrive a plus
--- A portfolio demonstrating your research work and if applicable, design work, is a plus
--- Experience with knowledge management platforms, products and or past projects a plus
--- Experience in professional services industry or other highly matrixed organizations preferred

BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.
Effective November 1, 2021, all new US hires must be fully vaccinated (two weeks after receiving the final dose of a WHO-approved COVID19 vaccine) or subject to a religious or medical exemption.

Keywords: Boston Consulting Group, Boston , UX Research Assistant Manager, Executive , Boston, Massachusetts

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