BostonRecruiter Since 2001
the smart solution for Boston jobs

Senior Manager Ecom Customer Care - Integration Manager (US REMOTE)

Company: Gamestop, Inc.
Location: Boston
Posted on: November 23, 2021

Job Description:

Description:At GameStop, we value ideas over the status quo and innovation over structure. The Care Team is currently working to revamp our organization end to end, choosing new software and designing / developing a new Customer Care app from the ground up. You will lead a team of product managers in their efforts to deliver against your strategy and goals. What You Will Do

  • Define the 1-3-year strategy and associated goals for the Customer Service Product domain which you will derive from the organizational vision.
  • Build and lead a team of product managers to execute the strategy and deliver against goals.
  • Serve your team as champion, coach, mentor, and teacher, continually investing in their development and well-being.
  • Partner closely with our Customer Care teams as we work together to rethink our overall Customer Care Offering Strategy.
  • Lead the forward-thinking research roadmap for your domain aimed at identifying trends and opportunities to innovate.
  • Invest time building relationships with your business, design, and technology partners to help your teams to better align and eliminate roadblocks when they arise.
  • Identify opportunities to improve processes and operational inefficiencies as needed.
  • Partner with leadership and your peers on the Account, Notifications, Fraud, and Payments teams to evolve the vision and ensure a cohesive experience for customers across both web and native experiences. What You Will Need
    • 10+ years' experience in an Agile development environment
    • 3-5 years' experience leading product managers
    • eCommerce or B2C product experience.
    • Experience building and leading teams through organizational change.
    • Skilled in developing product managers by providing actionable feedback and encouragement.
    • An owner's mindset with a bias for action that is comfortable operating in a fast-paced, dynamic environment.
    • Excellent analytical skills with the ability to dive deep when necessary.
    • Demonstrated ability to define a product strategy and goals based on a well-articulated vision using data, research, and industry trends.
    • Strong communications skills in both written and verbal domains.
    • A keen eye for detail because you know the devil is in the details.
    • Ability to partner with and influence stakeholders without direct authority.
    • Bachelor's degree or equivalent practical experience. Nice to Have/Bonus
      • Prior experience managing or working with Customer Care teams, CRM a plus.
      • Prior experience in reverse logistics, a plus
      • Experience or familiarity with SQL and/or BigQuery (data intelligence platforms)

Keywords: Gamestop, Inc., Boston , Senior Manager Ecom Customer Care - Integration Manager (US REMOTE), Executive , Boston, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Boston RSS job feeds