Warranty Director

Company: Sika Usa
Location: Canton
Posted on: January 16, 2022

Job Description:

Sika USA is one of the nations top specialty chemicals companies with a leading position in the development and production of systems and solutions for the building, construction, and automotive industries. With subsidiaries in 100 countries around the world and in over 300 factories, Sika employs more than 25,000 people.
Sika is a continually growing company with a variety of locations that offers opportunities to advance through career development. By joining Sika, you will join a dynamic culture in which growth is encouraged, work ethic is valued, and excellence is rewarded. Sika Corporation takes active roles in our community and maintains a variety of sustainability initiatives. At Sika, we are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion by providing equality of opportunity in all aspects of applicants and employment.No matter the role or location, every member of the Sika team works with Sika Spirit: Protecting the Past, Building the present, and Innovating for the future.Director of Warranty Services
Reporting to the SVP Technical Services and Sustainability (SVPTSS), the candidate will oversee the Warranty Services Department through the Manager of Warranty Services.Key responsibilities will include ensuring the efficient and effective operation of the department, including ongoing support, training, mentoring of existing Warranty staff in our Canton, MA location.Warranty Issuance

• Insure the issuance of warranties in a timely manner
• Develop and track performance metrics
• Work with Corporate Legal on any warranty language adjustments
• Expand the use of digital tools and technologies to improve overall efficiency and effectiveness
  Claims Management
  • Ensure claims are handled in a timely manner while keeping Regions informed
  • Minimize exposure resulting from claims
  • Insure most cost-effective means are used to address claims while doing the best to maintain customer relations.
  • Evaluate opportunities for developing in-house warranty and other repair services
  • Oversee claims investigations through the use of internal staff and/or through personal investigation on larger claims and/or by commissioning external, third party consultants
  • Work with corporate legal and external counsel in the handling of all potential and actual legal claims
  • Work with the Technical Department to establish warranty-related policies to minimize risk, while maintaining the companys overall market competitiveness
  • Keep warranty policy manual up to date
  • Provide regular and YE reports on claims status
  • Develop and track performance metrics
  • Expand the use of digital tools and technologies to improve overall efficiency and effectivenessQualifications/Experience/Education:
    • Minimum Bachelors Degree preferred.
    • Minimum of ten years of experience in technical services with a roofing materials supplier or roofing consulting company or similarThe ideal candidate should have the following personal skills and abilities:
      • Experience in project management.
      • Professional attitude with good problem solving, analytical and interpersonal skills
      • Excellent written and verbal communication skills
      • Ability to work independently with minimal supervision
      • Detail-oriented and able to multi-task.
        Building Trust Every Day :
        Competitive Benefits:Health Insurance available starting day one, 401k with 5% company match, quarterly bonuses, year-end profit-sharing bonus, educational programs, and paid time off.Meaningful Work:Sika products enhance our surroundings and provide needed services. The work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable every day.Company Culture:Sika Corporation centers a work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their careers. Our employees are proud to work for Sika and continue to help develop the foundation for future success.Community Involvement:Sika Corporation takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back.Sustainability Initiatives:Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy-efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability.by Jobble

Keywords: Sika Usa, Boston , Warranty Director, Executive , Canton, Massachusetts