Customer Success Manager
Company: Shoobx, Inc. (We're Hiring!)
Posted on: January 16, 2022
Shoobx is looking for an engaging, driven individual to join our
client service team as a Customer Success Manager. This role will
be part of the team that builds and maintains relationships with
our clients-by helping them through onboarding, getting to know
their business goals and helping them achieve those goals using
Shoobx, and ensuring a smooth renewal process.
Your primary responsibility in this role will be account
management. This will include building relationships with a group
of companies of varying sizes and stages, identifying personas in
each type of company and tailoring interactions to meet their
needs, and building resources to enable our team to assist these
companies at scale. Activities to support those efforts may
include: developing email communications to ensure clients are
making the most of their Shoobx subscription; hosting regular check
in meetings with rapidly growing companies; assisting in onboarding
and training of new clients; and consulting with startups as they
raise funding and hit other important milestones in their company
lifecycle. While this role will have primary responsibility for
client relationship management, you will also be responsible for
responding to customer support requests, and you'll have the
opportunity to contribute to other initiatives our client service
In order to excel in this role, a candidate needs excellent
communication and relationship management skills, passion for
helping clients use the Shoobx platform successfully, and an
eagerness to create Shoobx evangelists. This individual should be
curious, driven, engaging, and tech-savvy. We expect that
successful candidates will have between 3-5 years of experience
working in a customer success or account management role in a B2B
SaaS company or startup environment, including working with
executive contacts, securing renewals, and creating customer
education and engagement plans.
Shoobx values people who are intrinsically motivated, have the
ability to work independently, and want to grow with the company.
We are especially interested in building a diverse team and
maintaining a friendly, inclusive culture, so we encourage
candidates from all backgrounds to apply.
Keywords: Shoobx, Inc. (We're Hiring!), Boston , Customer Success Manager, Executive , Boston, Massachusetts
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