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eCommerce Product Manager

Company: Noble
Location: Boston
Posted on: January 16, 2022

Job Description:

Noble is a global eCommerce, supply chain, and technology company with corporate offices in the Greater Boston Area. We provide equipment, procurement, logistics, and supply chain solutions to customers around the world. Our global footprint includes sales offices, distribution centers, and other operations throughout the U.S., Europe, Asia, and Africa. Our team uses integrated systems to provide quick and efficient responses as part of delivering a wide array of products and services. Our culture is focused on integrity, exceeding customer expectations, empowering our people, and collaborating to grow our business together. Noble is committed to quality products and services for our customers. Our ethical and fair relationships with our suppliers have earned us multiple customer appreciation awards. We also pride ourselves on a safe and satisfying environment for our employees. Our mission is to deliver technology-based solutions to the worlds most difficult logistical challenges-no matter how tough the challenge, how long the mission, or how far from home.

Noble is looking for an eCommerce Product Manager with a passion for bringing technology and design together to deliver digital great experiences for our government partners. If you are a collaborator, a systems-oriented thinker, with a passion for great products that deliver great customer and business value, we are the team for you. In this role you will help our valued customers discover and explore the products they need to complete the mission. You will work cross-functionally with developers and our sales & marketing partners to bring these new capabilities to life.

The eCommerce Product Manager will be the voice of the product, empathizing with customers, stakeholders, and reviewing data to set our overall digital vision. This vision will ensure customer and stakeholder needs are incorporated into and prioritized within the roadmap, directed by data and results. Requires a driven, strategic and tactical mindset; highly motivated and accountable to deliver outstanding product experiences that achieve enterprise KPIs, including revenue, conversion and customer satisfaction.

Job Duties & Responsibilities:

Product Strategy & Roadmap - You own the vision, strategy, and roadmap for Nobles digital strategy. Must be able to distill the fire hose of insights, data, and requests into an actionable roadmap inclusive of customer and business partners' needs to build both incremental and innovative experiences for your customers. Ensures that value is delivered early, often, and in sync with customer goals.

Customer Value & Business Outcomes Ensures a business outcome is achieved and customers receive a product that provides value, whether its an MVP or mature product with a new feature. Goes above and beyond defining and delivering. Requires a solid understanding of the inter-relations of our business financial, marketing, sales, legal, partnerships, customer service, technical capabilities, user experience.

Know Your Business Accountable for results. Whether that is maximizing metrics, managing expectations, addressing customer feedback, or prioritizing the backlog. Knowing your numbers, competitors, who is doing what, the next big thing, suggesting innovative ideas to POC, and constantly striving to increase revenue and conversion are primary responsibilities for your role. You will provide regular reporting to executive management along with strategies to constantly improve the numbers, hit revenue goals, and maximize return on investment.

Product Decisions you will be called upon to make tough decisions, whether it is a go/no-go decision, balancing risks versus reward, pros/cons, dependencies, cost/benefit analysis, or ROI of resource investment. You must stand behind your decision with facts and data. Must be able to recognize when to change course and reverse a decision, subscribing to the philosophy of learning fast, and moving on.

Change Influencer - Acts as an agent of change within your team, organization, and leading to embrace new methodologies, processes, efficiencies, and challenging the status quo. Constantly pushing and asking why even if its to Senior Executives. You must be a strong communicator and partner, capable of influencing a team of designers, developers, stakeholders, and executives to achieve value early and often.

Alignment You must evangelize your roadmap and gain alignment with all team members, stakeholders, and partners; distill complex technical concepts into plain language for stakeholders, and advocate for the customer. Ensuring alignment across your group and the Product organization.

Partnering - Partners with business and technology stakeholders to define and ensure successful delivery of our consumer and associate-facing Commerce experiences. Manages stakeholder expectations and provides education to requesters on prioritization, ROI, and roadmap.

Requirements

Knowledge, Skills, and Abilities:

  • Proven track record of delivering world-class products and experiences.
  • Experience with Agile methodologies (epics, features, stories,), modern software development practices (test-driven development, paired programming, continuous deployment), and tools.
  • Capable of quickly establishing and fostering partnerships with executives and other stakeholders in a highly cross-functional, matrixed organization.
  • Demonstrated ability to manage multiple products, and shift priorities through effective planning, prioritization, delegation, and coordination across teams and vendors.Qualifications
    • Bachelor's Degree.
    • 3 - 5 years of relevant experience preferred.
    • 2-5 years with relevant education linked to product management, or 7+ years without relevant education linked to product management.
    • Digital, Ecommerce or relevant experience, product management or digital strategy with transactional commerce preferred, mobile or enterprise commerce platforms.

      Benefits
      • Medical, Dental, Life, LTD, 401K, PTO
      • We love veterans!
      • Fast-growing company
      • Unlimited opportunity

        Noble is firmly committed to equal employment opportunity and to maintaining a diverse and inclusive workforce. Noble commits to supporting former members of the military and government retirees in our hiring practices. We provide excellent benefits as well as training and growth opportunities for our team.by Jobble

Keywords: Noble, Boston , eCommerce Product Manager, Executive , Boston, Massachusetts

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