eCommerce Product Manager
Company: Noble
Location: Boston
Posted on: January 16, 2022
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Job Description:
Noble is a global eCommerce, supply chain, and technology
company with corporate offices in the Greater Boston Area. We
provide equipment, procurement, logistics, and supply chain
solutions to customers around the world. Our global footprint
includes sales offices, distribution centers, and other operations
throughout the U.S., Europe, Asia, and Africa. Our team uses
integrated systems to provide quick and efficient responses as part
of delivering a wide array of products and services. Our culture is
focused on integrity, exceeding customer expectations, empowering
our people, and collaborating to grow our business together. Noble
is committed to quality products and services for our customers.
Our ethical and fair relationships with our suppliers have earned
us multiple customer appreciation awards. We also pride ourselves
on a safe and satisfying environment for our employees. Our mission
is to deliver technology-based solutions to the worlds most
difficult logistical challenges-no matter how tough the challenge,
how long the mission, or how far from home.
Noble is looking for an eCommerce Product Manager with a passion
for bringing technology and design together to deliver digital
great experiences for our government partners. If you are a
collaborator, a systems-oriented thinker, with a passion for great
products that deliver great customer and business value, we are the
team for you. In this role you will help our valued customers
discover and explore the products they need to complete the
mission. You will work cross-functionally with developers and our
sales & marketing partners to bring these new capabilities to
life.
The eCommerce Product Manager will be the voice of the product,
empathizing with customers, stakeholders, and reviewing data to set
our overall digital vision. This vision will ensure customer and
stakeholder needs are incorporated into and prioritized within the
roadmap, directed by data and results. Requires a driven, strategic
and tactical mindset; highly motivated and accountable to deliver
outstanding product experiences that achieve enterprise KPIs,
including revenue, conversion and customer satisfaction.
Job Duties & Responsibilities:
Product Strategy & Roadmap - You own the vision, strategy, and
roadmap for Nobles digital strategy. Must be able to distill the
fire hose of insights, data, and requests into an actionable
roadmap inclusive of customer and business partners' needs to build
both incremental and innovative experiences for your customers.
Ensures that value is delivered early, often, and in sync with
customer goals.
Customer Value & Business Outcomes Ensures a business outcome is
achieved and customers receive a product that provides value,
whether its an MVP or mature product with a new feature. Goes above
and beyond defining and delivering. Requires a solid understanding
of the inter-relations of our business financial, marketing, sales,
legal, partnerships, customer service, technical capabilities, user
experience.
Know Your Business Accountable for results. Whether that is
maximizing metrics, managing expectations, addressing customer
feedback, or prioritizing the backlog. Knowing your numbers,
competitors, who is doing what, the next big thing, suggesting
innovative ideas to POC, and constantly striving to increase
revenue and conversion are primary responsibilities for your role.
You will provide regular reporting to executive management along
with strategies to constantly improve the numbers, hit revenue
goals, and maximize return on investment.
Product Decisions you will be called upon to make tough decisions,
whether it is a go/no-go decision, balancing risks versus reward,
pros/cons, dependencies, cost/benefit analysis, or ROI of resource
investment. You must stand behind your decision with facts and
data. Must be able to recognize when to change course and reverse a
decision, subscribing to the philosophy of learning fast, and
moving on.
Change Influencer - Acts as an agent of change within your team,
organization, and leading to embrace new methodologies, processes,
efficiencies, and challenging the status quo. Constantly pushing
and asking why even if its to Senior Executives. You must be a
strong communicator and partner, capable of influencing a team of
designers, developers, stakeholders, and executives to achieve
value early and often.
Alignment You must evangelize your roadmap and gain alignment with
all team members, stakeholders, and partners; distill complex
technical concepts into plain language for stakeholders, and
advocate for the customer. Ensuring alignment across your group and
the Product organization.
Partnering - Partners with business and technology stakeholders to
define and ensure successful delivery of our consumer and
associate-facing Commerce experiences. Manages stakeholder
expectations and provides education to requesters on
prioritization, ROI, and roadmap.
Requirements
Knowledge, Skills, and Abilities:
Benefits
Noble is firmly committed to equal employment opportunity and to
maintaining a diverse and inclusive workforce. Noble commits to
supporting former members of the military and government retirees
in our hiring practices. We provide excellent benefits as well as
training and growth opportunities for our team.by Jobble
Keywords: Noble, Boston , eCommerce Product Manager, Executive , Boston, Massachusetts
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