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Global Service Product Manager

Company: Instron
Location: Norwood
Posted on: May 16, 2022

Job Description:

Job Description Company Description Instron is a global organization that designs, manufactures, sells and services mechanical testing systems. Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller can survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron---s YouTube Channel to see our customer---s applications. And, check out Facebook Watch at for additional video. Our systems are trusted by 95% of the world---s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development. Job Description The Service Product Manager will take ownership of all Service product lines and collaborate with our Business, Sales, Customer Success and Marketing teams as well as senior leaders and key customers to build and enhance our portfolio of Service products. The primary focus will be understanding our internal and external customers needs. Using this understanding and the Customer Back Innovation (CBI) framework coupled to new and existing ideas and market requirements, you will develop a service product plan inline with our Global Service strategy, helping us maximize revenue, profit and customer satisfaction. The primary responsibilities of the Service Product Manager are: Working closely across function and using our CBI framework to clearly define the service product vision, positioning, competitive differentiation and promotion as well as Go-To-Market strategy Actively manage our service product funnel, integrating market knowledge, strategic insight and a strong user focus. Taking our ideas from concept to new product introduction within the agreed timeline and involving others where necessary to assist Managing the service product life cycle from strategic planning to tactical activities Performing market research and competitive analysis to progress our product strategy Gatekeeper for our portfolio of service products this will include but is not limited to ensuring the generation of new service catalogue numbers is controlled and all our business systems are updated with latest information including price and revenue recognition flows etc. As well as simplification and rationalization of existing products. Analyze potential partner relationships to accelerate new product development With the wider team develop and deliver new product information and product updates including training to stakeholders (e.g. sales, marketing, engineering, support teams and customers) Define key operational metrics and establish an efficient process to track progress and report regularly on these metrics, including adoption and user satisfaction A B2B service product subject matter expert Qualifications Positive ---can do--- attitude with a willingness to succeed Ability to visualize information refine and define processes Superior working knowledge of MS products (Power BI and Agile would be advantageous) Possess an entrepreneurial and pragmatic approach to product development and be able to work independently and effectively in a results-oriented, efficient environment Excellent written, verbal, presentation and interpersonal communication skills Strong strategic thinking, problem solving, analytical / critical thinking skills Naturally customer-centric, analytical with an ability to thrive in a fast-paced environment that requires strong business judgment Capable of working within the desired timescale and budget Thorough understanding of general Business Processes & Workflows Excellent time management and prioritization skills Bachelor---s degree in business, Engineering or a related field Project Management or Business Analysis Additional Information Take this opportunity to join a successful team where you can make an immediate impact. Enjoy excellent on and off the job training, a competitive salary, and a generous benefits package that includes health, dental, life and LTD insurance, 401k (with match), and a 100% tuition reimbursement program. Instron is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. ITW is an equal opportunity employer. We value our colleagues--- unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Keywords: Instron, Boston , Global Service Product Manager, Executive , Norwood, Massachusetts

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