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Client Success Manager

Company: Highwire
Location: Burlington
Posted on: May 16, 2022

Job Description:

Job DescriptionHighwire is the Partner Elevation Platform for builders and owners of capital projects. We are embarking on an exciting new phase of growth and are hiring aggressively, looking for the best talent in Boston, Boise, and beyond. To support this growth, we are looking for a Client Success Manager to join our team and serve as a trusted partner to our growing client base. Your mission:As a Client Success Manager at Highwire, you'll maintain and expand relationships with our clients and help them achieve real results for their businesses.What you'll do:

  • Be a trusted partner to your customers. You'll build strong, trust-based relationships with key stakeholders and become a trusted partner to your clients. And they'll rely on you to help them get maximum business value from their investment in the Highwire platform.
    • Become a product expert. You'll learn the Highwire platform inside and out so you can share best practices, uncover growth opportunities, and train new clients to get the most out of the platform.
      • Expand our reach. By developing a deep understanding of the mission-critical priorities of the clients you support and accurately translating this into accurate and timely data in Salesforce, you'll play an active role in growing our business.Who you are:
        • Curious. You ask high-quality questions and always seek to understand your clients' needs. You genuinely care about helping clients to achieve their goals and use your innate curiosity to uncover opportunities to do so.

        • Empathetic. You can put yourself in someone else's shoes, especially when it relates to challenges or issues. Some might say your superpower lies in balancing the needs of the client with the needs of your company.

        • Professional. You exude professionalism in everything you do; from the emails you write to the systems and processes you develop, you always aim to deliver the highest quality work. Anything you do, you intend to do well.

        • Problem Solver. You are wired to find resolutions to problems, and "that's not my job" isn't in your vocabulary. You quickly earn the reputation of being someone who clients can rely on to get things done.We're interested in meeting candidates with demonstrated success in establishing and maintaining strong professional relationships within large, complex organizations, and a history of meeting and exceeding their goals. B2B SaaS experience is not required; we think there is a range of backgrounds and experiences that could set someone up for success in this role. About Highwire:Highwire is the Partner Elevation Platform for builders and owners of capital projects. The world's most admired organizations — including Skanska, Merck, and Bond Brothers — use Highwire to ensure their contracting partners deliver great work, on budget and on schedule, by collaborating with them to dynamically mitigate safety, financial, quality and sustainability risks throughout every project lifecycle. In 2021, Highwire raised a $96 million investment, led by Summit Partners, a $42 billion venture capital and private equity firm. Highwire is headquartered in Burlington, Massachusetts, with employees across the United States.

Keywords: Highwire, Boston , Client Success Manager, Executive , Burlington, Massachusetts

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