Senior Manager, Customer Experience & Innovation Consulting
Company: Publicis Groupe
Location: Boston
Posted on: May 16, 2022
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Job Description:
Company DescriptionPublicis Sapient is a digital transformation
partner helping established organizations get to their future,
digitally-enabled state, both in the way they work and the way they
serve their customers. We help unlock value through a start-up
mindset and modern methods, fusing strategy, consulting and
customer experience with agile engineering and problem-solving
creativity. United by our core values and our purpose of helping
people thrive in the brave pursuit of next, our 20,000+ people in
53 offices around the world combine experience across technology,
data sciences, consulting and customer obsession to accelerate our
clients' businesses through designing the products and services
their customers truly value.Job DescriptionPublicis Sapient is
searching for a Senior Manager "Customer Experience & Innovation
Consultant" to join our team to sell, shape and support digital
business transformation (DBT), or service and product strategy
engagements that lead to innovative and connected offerings for our
clients and their customers. This role will participate in all
phases of strategy-either for an enterprise or specific to a
product or service-from context framing to value proposition
development, the definition of roadmaps and design, and ongoing
consultation. This role will sit in the North American Strategy &
Consulting capability group and have the opportunity to support
multiple industry teams. -Why join us? -Publicis Sapient helps
forward-thinking organizations thrive in the brave pursuit of Next
by digitally enabling the way they work and serve their customers.
We're a community of some of the world's brightest thinkers and
doers, with bold and diverse perspectives, problem-solving
creativity, and restless curiosity.What success will look like for
you: ----Articulate and frame a client's customer and business
problems, and the mutual value of recommendations, initiatives,
solutions and phases of a strategic roadmap ----Leverage a breadth
of experience in product innovation, service design thinking and
customer research, supported by business strategy and technology
into integrated and actionable strategy and execution that will
delight and serve customers, bridging strategy concepts to designed
products and services---Collaborate with clients and internal
partners to generate strategies and value propositions that utilize
innovative technology and emerging channels-web, mobile, social,
chat, voice, kiosk, etc. - to compliment traditional modes of
service---Synthesize information quickly, and apply this deftly
through a combination of foresight, experience, and
agility---Facilitate meetings and workshops with sensitivity to
client and team needs---Ability to show the traceability and clear
shaping of research, data and observations into actionable
insights, implications, and initiatives for our clients---Help to
plan, estimate, and manage a track of work (including other
individuals) in accordance with budget, deliverables and quality
standards while demonstrating measurable value and satisfaction for
the client---Help to grow the business-both in the strategy
capability and in support of our industry go-to-market teams, being
the champion for customer, market, and technology insights and
strategy with clients and internal teams---As part of career
growth, supervise and nurture junior team members---As part of
career growth, contribute to thought leadership internally in the
form of practice development with the global Strategy & Consulting
capability group; participate in the development and ongoing
improvement of industry propositions and capability services
through presentations and publishingYou'll need these experience,
skills & attributes: ----Experience working with globally
recognized and clients across different categories, or notable,
exceptional work with mid-sized organizations---Experience with a
range of customer experience strategy approaches, e.g. customer
research and modeling, service design, new product innovation and
value proposition development, prioritization methods, business
case development, road-mapping, etc.---Highly proficient with
experience modeling techniques and/or service design; mapping the
customer experience across their end-to-end journey and identifying
critical moments that drive value to both the customer and the
business---Experience bridging "digital" and non-digital products
and services---Led diverse project/product teams (or tracks within
teams) in dynamic and fast-paced and globally diverse
environments---Proven experience working and feeling comfortable in
a multi-disciplinary team environment of strategists, design,
engineers, product managers and clients---Strong attention to
detail and ability to partner with clients and internal
teams---Must be able to articulate strategies, concepts,
initiatives, and roadmaps clearly through exceptional oral and
written communication skills; good presenter and great
listener---Willingness to contribute to new business development
and revenue generation---A self-starter with an entrepreneurial
spirit ----Post-Covid, travel assumed (50%)Set yourself apart:
----Understanding of Agile approaches and tools---Understanding of
modern product management-based organizational
models---Differentiated experience in a service-based industry
(retail, financial services, healthcare, insurance, etc.)Career
Level: ----5-8 years of experience developing strategies for
connected services and productsEducation---Bachelor's and Master's
degrees in design, business, marketing, or equivalent military
experience preferred, though professional experience
prioritizedQualificationsQualifications DescriptionAdditional
InformationAs part of our dedication to an inclusive and diverse
workforce, Publicis Sapient is committed to Equal Employment
Opportunity without regard for race, color, national origin,
ethnicity, gender, protected veteran status, disability, sexual
orientation, gender identity, or religion. We are also committed to
providing reasonable accommodations for qualified individuals with
disabilities and disabled veterans in our job application
procedures. If you need assistance or an accommodation due to a
disability, you may contact us at - -or you may call us at
+1-617-621-0200. -
Keywords: Publicis Groupe, Boston , Senior Manager, Customer Experience & Innovation Consulting, Executive , Boston, Massachusetts
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