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Service Manager for Americas - Medical Device, Scientific, Lab Equipment

Company: RemX
Location: Boston
Posted on: May 16, 2022

Job Description:

Description $145-$150k plus bonus Manage a service department for the Americas - both field and in-house Industry leading scientific and medical equipment manufacturer Location in Stone Ridge, NY, relocation assistance Provided The Company An international scientific and medical equipment manufacturer, considered a leader in the industry Financially stable and in a strong growth mode; in business for 40+ years Employee focused with strong work/life balance culture The position Excellent compensation: $145-$150k plus bonus, full benefits Lead a team of 25+ Field Service Engineers, in-house repair team and inside technical support team for the Americas Grow and build the team in your vision High value capital equipment for the scientific and medical industries Evaluate, improve and grow a technical national service team Plan and direct the workflow for all support groups to resolve customer's issues that includes remote and on-site technical support, timely repair programs and ongoing customer service Lead the setting up of product delivery schedule, installation and ensuring an excellent customer experience Note: This position is in Stone Ridge, NY and would need to be in the office daily. 15% travel associated with the position. Relocation assistance providedMain Job Functions Manage through the use of KPIs. Develop staffing plans, forecasts, and coordination with planning, scheduling, purchasing, and field service to ensure all customer requirements are achieved Review service trends to forecast future capacity requirements Work cross functionally in problem solving within multiple departments Prepare and submit operating and financial reports to management Qualifications / Experience Requirements A Bachelor's degree in a Business / Operations related field or in an engineering-based discipline 5 years manufacturing management experience 3 years managing and directing an equipment service department Knowledge of Operations Management and manufacturing systems Lean, Six Sigma, TPS, or DMAIC experience is preferred 15% travel to customers, suppliers other company sites

Keywords: RemX, Boston , Service Manager for Americas - Medical Device, Scientific, Lab Equipment, Executive , Boston, Massachusetts

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