Client Success Manager, Enterprise Accounts
Company: BlueVoyant
Location: Boston
Posted on: May 16, 2022
Job Description:
Job DescriptionClient Success Manager, Enterprise
AccountsLocation: United States East Coast (Remote)Key
Responsibilities
- Drive service renewals through high client satisfaction
- Identify and position cross-sell and up-sell opportunities in
partnership with Sales
- Ensure a working feedback loop with BlueVoyant Product
Management that is visible to our clients
- Utilize monthly and quarterly business review cadence to ensure
intentional and consistent client communication
- Engage clients to participate in case studies and other
marketing events
- Serve as a strategic advisor with guidance on cybersecurity
best practices and industry trends
- Develop a partner relationship with clients as an advocate and
close loop feedback provider
- Track and enable further consumption and adoption of existing
BlueVoyant services across their client base
- Participate in client communication activities, both drafting
and sending communications and following up as appropriate
- Track, advise and report on Client renewals, including
adherence to processes and standards
- Contribute to Client Success team's continuous improvement
efforts, including but not limited to client-facing metrics and
reports, professional development planning, critical process
improvements, and brand building efforts
- Contribute to and execute Client Success business plan for
clients Expected Outcomes
- Achievement of Enterprise customers revenue commitment
objectives, inclusive of renewals, upsell and cross sell
(120%)
- Positive Client satisfaction scores for the Enterprise Accounts
segment portfolio as measured by Net Promoter Score or like rating
(targets to be determined)Required Competencies
- Minimum 3 years of Cyber Security Experience
- Good working knowledge of SIEM, Firewalls, EDR's, and
IDS/IPS
- Strong peer partnering skills
- Above average written and verbal communication skills
- Above average problem solving and conflict management
abilities
- Good attention to detail
- Ability to anticipate client business drivers and risk
tolerance and apply industry trend
- Good understanding of Managed Security Service, Third Party
Risk and Threat Intelligence delivery processes
- Ability to thrive in a complex and rapidly changing
environmentPreferred Qualifications
- 3-5 years of hands-on technical client relationship management
experience in managed security services
- Security +, Network +, CISSP, and other relevant certifications
preferred
- Education: Bachelor's degree in Information Security or related
industry experienceAbout BlueVoyantAt BlueVoyant, we recognize that
effective cyber security requires active prevention and defense
across both your organization and supply chain. Our proprietary
data, analytics and technology, coupled with deep expertise, works
as a force multiplier to secure your full ecosystem. Accuracy!
Actionability! Timeliness! Scalability!Led by CEO, Jim Rosenthal,
BlueVoyant's highly skilled team includes former government cyber
officials with extensive frontline experience in responding to
advanced cyber threats on behalf of the National Security Agency,
Federal Bureau of Investigation, Unit 8200 and GCHQ, together with
private sector experts. BlueVoyant services utilize large real-time
datasets with industry leading analytics and technologies.Founded
in 2017 by Fortune 500 executives, including Executive Chairman,
Tom Glocer, and former Government cyber officials, BlueVoyant is
headquartered in New York City and has offices in Maryland, Tel
Aviv, San Francisco, London, Budapest and Latin America.All
employees must be authorized to work in the United States.
BlueVoyant provides equal employment opportunities to all employees
and applicants for employment without regard to race, color,
religion, sex, national origin, age, disability or genetics. In
addition to federal law requirements, BlueVoyant complies with
applicable state and local laws governing non-discrimination in
employment in every location in which the company has
facilities.Powered by JazzHRTIpNgSBcA5
Keywords: BlueVoyant, Boston , Client Success Manager, Enterprise Accounts, Executive , Boston, Massachusetts
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