Associate, Business Control & Risk Management
Company: Santander Holdings USA Inc
Location: Millis
Posted on: May 16, 2022
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Job Description:
The Associate, Business Control & Risk Management, represents
the First Line of Defense and is responsible for partnering with
Internal Controls to ensure strong internal controls capabilities
and remediation of the internal control environment for the
represented business line and/or functional area. The Associate
works to identify, assess and action various risks throughout the
assigned business line by executing defined risk programs. Looking
for a professional to assist with Customer Remediation efforts. The
Customer Remediation team is responsible for making customers whole
when harm has been detected (monetary or non-monetary) .
Manage customer remediation cases to ensure accuracy and
completeness as well as timely closure; oversee the completion and
consistency of all related activities while leveraging and updating
data in a centralized database
Collaborate with business partners to ensure impacted populations
are accurate and complete
Perform deep dive root cause analysis to ensure existing
remediation plans are comprehensive as well as validate manual
controls to ensure the controls are effectively working to prevent
future harm
Ensure inventory updates are provided weekly and update monthly
reporting as needed
Perform peer reviews and assist with population assessment and
validation efforts
Adhere to the Customer Remediation standard and follow the customer
remediation lifecycle:
Attend triage calls and document Root Cause Analysis
Perform re execution activities such as population assessment,
planning and governance
Perform Execution management, perform customer relief and track
case completion and escalate as needed
Perform post execution monitoring through to case closure
At Santander, we value and respect differences in our workforce and
strive to increase the diversity of our teams. We encourage
everyone to apply.
3+ years of Santander work experience with working knowledge of
Partenon
Proficient with Microsoft Suite
Excellent communication skills, including the ability to influence
stakeholders across the organization, to speak effectively in small
and large group settings, and prepare clear and concise memos,
presentations, and emails
Comfortable presenting status updates and recommendations to large
groups and business leaders
Knowledge of financial services operations and procedures,
including regulatory requirements and bank policies and
standards
Good collaboration efforts with the ability to work with Legal,
Compliance and Second Line of Defense
Project management skills preferred
SQL or data analytics experience preferred
Possess change agent qualities in a change resistant
environment
Primary Location: Dorchester, Massachusetts, United States
Other Locations:
Massachusetts-Boston,Pennsylvania-Wyomissing,Massachusetts-Dorchester
Organization: Santander Bank, N.A.
Keywords: Santander Holdings USA Inc, Boston , Associate, Business Control & Risk Management, Executive , Millis, Massachusetts
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