Associate, Business Control & Risk Management

Company: Santander Holdings USA Inc
Location: Millis
Posted on: May 16, 2022

Job Description:

The Associate, Business Control & Risk Management, represents the First Line of Defense and is responsible for partnering with Internal Controls to ensure strong internal controls capabilities and remediation of the internal control environment for the represented business line and/or functional area. The Associate works to identify, assess and action various risks throughout the assigned business line by executing defined risk programs. Looking for a professional to assist with Customer Remediation efforts. The Customer Remediation team is responsible for making customers whole when harm has been detected (monetary or non-monetary) .

Manage customer remediation cases to ensure accuracy and completeness as well as timely closure; oversee the completion and consistency of all related activities while leveraging and updating data in a centralized database

Collaborate with business partners to ensure impacted populations are accurate and complete
Perform deep dive root cause analysis to ensure existing remediation plans are comprehensive as well as validate manual controls to ensure the controls are effectively working to prevent future harm
Ensure inventory updates are provided weekly and update monthly reporting as needed
Perform peer reviews and assist with population assessment and validation efforts
Adhere to the Customer Remediation standard and follow the customer remediation lifecycle:

Attend triage calls and document Root Cause Analysis
Perform re execution activities such as population assessment, planning and governance
Perform Execution management, perform customer relief and track case completion and escalate as needed
Perform post execution monitoring through to case closure

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.

3+ years of Santander work experience with working knowledge of Partenon
Proficient with Microsoft Suite
Excellent communication skills, including the ability to influence stakeholders across the organization, to speak effectively in small and large group settings, and prepare clear and concise memos, presentations, and emails
Comfortable presenting status updates and recommendations to large groups and business leaders
Knowledge of financial services operations and procedures, including regulatory requirements and bank policies and standards
Good collaboration efforts with the ability to work with Legal, Compliance and Second Line of Defense
Project management skills preferred
SQL or data analytics experience preferred
Possess change agent qualities in a change resistant environment

Primary Location: Dorchester, Massachusetts, United States

Other Locations: Massachusetts-Boston,Pennsylvania-Wyomissing,Massachusetts-Dorchester

Organization: Santander Bank, N.A.

Keywords: Santander Holdings USA Inc, Boston , Associate, Business Control & Risk Management, Executive , Millis, Massachusetts