Assistant Director of Banquets
Company: Marriott International, Inc
Location: Boston
Posted on: May 16, 2022
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Job Description:
Posting Date May 06, 2022Job Number Job Category Event
ManagementLocation The Westin Copley Place, Boston, 10 Huntington
Ave, Boston, Massachusetts, United StatesBrand Westin Hotels &
ResortsSchedule Full-TimeRelocation? NPosition Type
ManagementLocated Remotely? NAt Westin, we are committed to
empowering the well-being of our guests by providing a refreshing
environment, thoughtful amenities, and revitalizing programming to
help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests'
well-being, and we're energized to assist as partners in helping
them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and
they appreciate our supportive attitude, anticipatory service and
extensive knowledge on how to best assist them throughout their
stay. We are looking for dynamic people who are excited to join the
team and ready to jump into any situation to give a helping hand.
If you're someone who has is positive, adaptable and intuitive, and
has a genuine interest in the well-being of others around you, we
invite you to discover how at Westin, together we can rise.JOB
SUMMARYDirects and motivates team while personally providing high
quality service based on requirements and standards. Monitors and
controls financial and administrative responsibilities including
asset protection. Provides clear and concise communications to
everyone having ownership in the success of the event. Identifies
training opportunities and plans a strategy to accomplish
goals.CANDIDATE PROFILEEducation and Experience--- High school
diploma or GED; 3 years experience in the event management, food
and beverage, or related professional area.OR--- 2-year degree from
an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 1 year
experience in the event management, food and beverage, sales and
marketing, or related professional area.CORE WORK
ACTIVITIESManaging Banquet Operations--- Projects supply needs for
the department, (e.g., china, glass, silver, buffet presentations,
props).--- Maintains and applies knowledge of all laws, as they
relate to an event.--- Understands the impact of Banquet operations
on the overall success of an event and manages activities to
maximize customer satisfaction.--- Adheres to and reinforces all
standards, policies, and procedures.--- Ensures established
sanitation levels are maintained.--- Manages departmental
inventories and maintains equipment.--- Uses banquet beverage
records to control liquor costs and manage the banquet beverage
perpetual inventory.--- Schedules banquet service staff to forecast
and service standards, while maximizing profits.--- Develops
lasting relationships with groups to retain business and increase
growth.Leading Banquet Teams--- Sets goals and delegates tasks to
improve departmental performance.--- Conducts monthly department
meetings with the Banquet team.--- Applies and continually broadens
knowledge of food and wine pairings and cutting edge cuisine with
emphasis on current event trends.--- Acts as a liaison to the
kitchen staff.--- Leads shifts and actively participates in the
servicing of events as needed.Ensuring and Providing Exceptional
Customer Service--- Sets a positive example for guest relations.---
Interacts with guests to obtain feedback on product quality and
service levels.--- Responds to and handles guest problems and
complaints.--- Empowers employees to provide excellent customer
service.--- Ensures employees understand expectations and
parameters.--- Strives to improve service performance.---
Emphasizes guest satisfaction during all departmental meetings and
focuses on continuous improvement.--- Reviews comment cards and
guest satisfaction results with employees.Conducting Human
Resources Activities--- Communicates and executes departmental and
property emergency procedures and ensures staff are trained in
safety procedures.--- Observes service behaviors of employees and
provides feedback to individuals.--- Monitors progress and leads
discussion with staff each period.--- Participates in the
development and implementation of corrective action plans.---
Reviews quarterly Meeting Planner Survey results and participates
in the development and implementation of corrective action to
address service challenges; focuses on continuous improvement of
guest satisfaction.--- Attends and participates in all pertinent
meetings.Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an
inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable
law.
Keywords: Marriott International, Inc, Boston , Assistant Director of Banquets, Executive , Boston, Massachusetts
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