Case Manager - Congregate - Per Diem - MHSA YMCA
Company: Bay Cove Human Services
Location: Burlington
Posted on: May 16, 2022
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Job Description:
Mission Statement: Bay Cove Human Services partners with people
to overcome challenges and realize personal potential. Job Summary:
Engages program participants in regular case management services,
focusing on steps needed to retain stable, permanent housing.
Provides comprehensive, intensive case management support to
chronically homeless individuals with histories of substance use
and mental illness challenges to obtain and maintain permanent
supportive housing using a Housing First model. ---The Case Manager
uses a harm-reduction, trauma-informed approach in-working with
participants, including the utilization of Stages of Change Theory
and Motivational Interviewing techniques. The Case Manager is
responsible for a specific caseload of tenants, many of whom will
meet eligibility under the Community Support Program for People
Experiencing Chronic Homelessness (CSPECH), a cost reimbursement
benefit which pays for supportive services on behalf of Mass Health
eligible tenants in permanent supportive housing. Additional
responsibilities include, but are not limited to: assisting tenants
with obtaining benefits, healthcare, educational opportunities,
employment opportunities, and legal aid, supporting the development
of tenants' independent living skills and creating individual
service plans with tenants; complying with the maintenance of
required client record documentation; monitoring of and reporting
maintenance, or health and safetyneeds in apartments. This is a
non-exempt position. Essential Job Duties and Responsibilities:
-Engage program participants in case management services focused on
retention of permanent stable housing. -Complete intake and
assessment interviews to determine participant needs upon referral
to the North Star program. -Work with tenants to create
client-centered, strengths-based, individual service plans (ISP),
to be periodically evaluated and edited as necessary/appropriate,
but at least once every 90 days. -Actively manage a caseload of
formerly chronically homeless tenants in scattered site housing
promoting housing retention, income maximization, and greater
self-determination. Provide high quality, culturally sensitive,
client-centered intensive housing based case management utilizing
evidence-based practices of motivational interviewing,
trauma-informed care and harm reduction. Using creativity and
perseverance when necessary to engage the most difficult to reach
tenants. -Educate, coach, and reinforce independent living skills
(ILS), including, but not limited to personal hygiene, budgeting,
cooking and leisure time activities. Assist tenants in shopping,
laundry, and other ILSs as needed or requested. -Provide
strengths-based interventions with tenants experiencing psychiatric
distress or other acute crisis. Develop individually based crisis
intervention plans with each tenant in order to reduce the number
of hospitalizations and/or police response. Intervene directly
and/or cooperate with team efforts around crisis stabilization for
tenants. -Maintain accurate written records and documentation in
accordance with program standards including, but not limited to
ISPs, tenant charts, incident reports, detailed case notes,
referrals, and third party billing, when applicable. Complete
Efforts to Outcomes (ETO) records in a timely and accurate fashion
and contribute to Annual Progress Reporting when needed. -Provide
assistance and advocacy for participants working to secure benefits
such as SSI/SSDI, Veteran Disability, SNAP/EAEDC, unemployment,
health insurance, and other related services, as well as secure
employment. -Other duties as assigned by the Program Director.
Requirements for the position: The person in this position must
have a clear commitment to the population served, and be able to
work as part of a team. -BA/BS preferred (degree requirement waived
with additional experience) -Two years case management and/or
direct care experience in areas such as homeless services/housing
search, substance use treatment, mental health, and/or harm
reduction services. -Proficiency in Microsoft Office (Windows) and
Google Apps Demonstrated professional communication and
organizational skills A valid Mass driver's license in good
standing -Knowledge and/or experience regarding the CSPECH Program
preferred -Bilingual Spanish/English speaker preferred -A COVID-19
vaccination is a requirement of the position. One COVID-19 shot is
acceptable, contingent on the individual receiving the second shot
within the allotted time frame.Personal Characteristics: -Ability
to work independently and within an interdepartmental team.
-Commitment to improving the quality of services available to
people with disabilities.
Keywords: Bay Cove Human Services, Boston , Case Manager - Congregate - Per Diem - MHSA YMCA, Executive , Burlington, Massachusetts
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