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Clinical Operations Director

Company: Medically Home
Location: Boston
Posted on: June 26, 2022

Job Description:

Medically Home is a technology-enabled services company that provides the clinical intellectual property, technology platform, and coordination of acute rapid-response services that allow medical providers to safely shift advanced medical care from hospitals to patients' homes. Through enabling its customer partners to create superior experiences and outcomes for patients, their families, and healthcare stakeholders, Medically Home is leading the charge in the innovation of healthcare delivery.
Position Summary:The Fulfillment Team is an integral part of the MH team, ensuring that operations run smoothly by providing administrative and logistical support to the multidisciplinary clinical team in multiple markets. As Director, the ideal candidate will oversee the strategic planning and the day-to-day operations of the team. The individual must be self-motivated, mature, and responsible with excellent organizational, verbal, and written communication skills. The successful candidate will be a flexible team player, who can provide structure and organization while allowing for the unique dynamics of each market/program the team supports.
Reports to: Vice President, Fulfillment ServicesLocation: Boston, MA
Principal Duties and Responsibilities:

  • Oversees Fulfillment team and is accountable for ensuring the accurate, efficient delivery of all goods and services into the home 24/7.
  • Will include direct leadership support for manager(s), and perhaps front-line staff as well
  • Responsible for all human resource functions tied to managing the Fulfillment team, including but not limited to hiring, promoting, and disciplinary actions.
  • Oversee team members, ensuring their mentorship, quality of work, adherence to protocols, and commitment to our virtual hospital program, including but not limited to:
  • Ensure adherence to defined standards of work
  • Provide leadership that inspires the provision of safe, world-class, high-quality patient-centered care and exceptional service to our customers.
  • Assist with recruiting exceptional talent who are aligned with the Medically Home mission as we grow the coordinator team
  • Assist with defining individual goals and track progress towards these goals by providing direct feedback to individuals on the team and senior leadership
  • Oversee scheduling, market assignments and special project assignments
  • Leadership duties, including but not limited to:
  • Assist with implementations, trainings and in-market support, as needed, including up to 10% travel, or otherwise mutually agreed upon with leadership
  • Lead collaborative efforts with other departments within Medically Home such as Product and Supply Chain teams
  • Collaborate with leadership to develop and implement new processes and systems
  • Perform other administrative support duties as required
  • Providing outstanding customer service. Manage team to fulfill client expectations as well as ensuring a strong working relationship with the client command center.
    Required Experience and Qualifications:
    • 10 years' administrative experience, preferably in a healthcare setting.
    • Master's degree preferred
    • Strategic thinking with the ability to connect dots between systems and operational processes
    • Strong leadership and mentoring skills
    • Independent problem-solving skills with the ability to recognize when to involve senior leadership
    • Ability to recognize when process improvement is needed and lead PI efforts
    • Excellent organizational skills with attention to detail
    • High level of service deliverability including multi-tasking, ability to prioritize work and meet deadlines and adapt to a dynamic environment
    • Strong written and verbal communication skills
    • Computer literacy, including command of Microsoft word, PowerPoint, and Excel with ability to learn new software as needed
    • Ability to demonstrate respect and professionalism for patients' rights and individual needs, including demonstrated ability to maintain HIPAA compliance and other confidentiality
    • Excellent customer service skills, including the ability to manage and triage complex telephone calls
    • Comfortable working with a diverse patient population and multidisciplinary team, including nursing, physicians, and ancillary service providers such as PT, OT, skilled nursing, etc.
    • Ability to maintain a positive attitude and uphold the Medically Home culture
    • Ability to function with high degree of independence and autonomy
    • In depth knowledge of the service coordinator role, its duties, and how team engages/supports departments and customers
    • Demonstrated leadership qualities including leading by example, knowing when to escalate, etc.
      Consistent with Medically Home's values of serving our patients, customers and team members, Medically Home has implemented a vaccine policy consistent with those commitments. Therefore, all MH team members are required to be vaccinated against COVID-19 as well as seasonal influenza.
      Medically Home is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. Medically Home does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable federal and/or state law.

Keywords: Medically Home, Boston , Clinical Operations Director, Executive , Boston, Massachusetts

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