Director, Business Control & Risk Management
Company: Santander Holdings USA Inc
Location: Norwood
Posted on: June 25, 2022
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Job Description:
Dorchester, United States of America
WHAT YOU WILL BE DOING
The Director, Business Control & Risk Management operates within
the first line of defense and is directly accountable to lead
Business Control & Risk Management team(s) in the oversight and
governance of Technology execution against the Enterprise Risk
Management Framework.
The Director is accountable for the evaluation and improvement of
the control environment within Technology. The Director supports
and leads the risk evaluation of key IT processes and controls
including the operating functions across the collective and
individual processes. Continuously evaluates the industry, market
and regulatory environment to anticipate changes and help ensure
appropriate alignment and control model with potential scenarios
that may change Technology's risk profile.
The Director leads a team across US entities that works to
continuously identify, assess and action process and control risks
throughout Technology following established program methodologies.
S/He will lead governance routines to report and escalate as
necessary to executive management and corporate risk partners while
driving a cultural awareness of risk management practices and
interacts with all lines of internal risk management peers
including other first line of defense teams, corporate risk
functions and internal audit.
Responsibilities:
Drive Continuous Improvement Culture: Establish expectations,
ownership and accountability for continuous process improvement
prioritization among IT process and control owners. Utilize the
unique exposure to all key Technology processes and controls to
drive continuous process improvement within IT Teams. Provide
guidance and feedback to process and control owners regarding
process improvement opportunities, along with risk remediation
results from process and control assessments performed by the
team.
Drive Risk Culture: Establishes expectations, ownership and
accountability for risk management within the Technology. Provide
risk expertise and control function feedback, as applicable, during
performance review cycles and incentive plans of employees in the
Technology. Ensure awareness in Technology of risk frameworks,
policies and standards.
Communication & Training: Act as central point of contact for
receipt and distribution of risk related information between SLoD
risk teams and Business Lines. Maintain two way communications with
SLoD, building a true partnership to see continuous risk reduction
and improvement across Technology functions. Facilitate training
for Technology to provide awareness of risk frameworks, policies,
programs, processes, etc.
Adherence to Risk Frameworks, Policies, and Standards: Partner with
SLoD to provide input/review of frameworks, policies and standards.
Facilitate Business Line awareness of and adherence to risk
frameworks, policies, and standards through internal control
testing and issue validation. Report and escalate exceptions and
facilitate Business Line corrective actions
Continuous Monitoring: Continuously monitors all sources of risk
existing within the Technology Department and externally. Engage in
research, peer networking, and experience to anticipate critical
risk issues impacting the Technology Department.
Issue Identification, Management, and Risk Assessment: Oversee and
conduct RCSA responsibilities including Process Mapping, Risk &
Control Matrices, Inherent Risk Assessments, Internal Control
testing and Issue Management data/input. Engage and hold IT process
owners accountable to identify and assess risks. Support Technology
in risk identification (e.g. NPBA, change management, etc.). Ensure
all issues (Self-Identified, IA, Credit Risk Review or Regulatory)
pertaining to the Technology are resolved within established
timelines. Validate issues to ensure remediation is sufficient to
address root cause and prevent recurrence.
Internal Control Testing: Implement and maintain internal control
testing and control effectiveness monitoring in the Technology.
Validate the adequacy of controls, escalate deficiencies as
appropriate. Identify root causes of control
deficiencies/weaknesses and take appropriate action to ensure
Business Lines remediate and prevent recurrence.
Exam Management: Liaison with Technology process and control owners
for necessary exam related activities including regulatory,
Internal Audit and Credit Risk Review. Review materials, responses
and validate remediation work (e.g. artifacts, action plans,
etc.).
Additional responsibilities include:
Ensure the timely delivery of project results that meet or exceed
agreed-upon metrics or goals
Mentor Project Managers on Lean Six Sigma and general project
management skills
Act as a key driver for change within the Technology teams aligned
to supporting project execution and toll-gating and helping them to
learn, understand, adjust and grow in a continuous improvement
environment
Conduct in-depth analyses (when required), including data
collection, data analyses, and synthesis of data to generate key
insights for IT processes
Ensure disciplined, data-driven, well-documented approaches to
improving end-to-end operational performance led by voice of the
customer
Promote a risk-aware culture; ensure efficient and effective risk
and compliance management practices by adhering to required
standards and processes
Provides hands-on leadership to process and control owners
Builds a strong team and develops them to their full potential
Recognize when there are obstacles preventing others from achieving
their goals and readily intervenes and finds resourceful ways to
remove them
Develop and maintain relationships with senior leadership both
within and outside of Technology
Required Skills:
Financial Services Experience
Information Security and Infrastructure Technical Knowledge
Demonstrated knowledge of operating in a regulated entity
Ability to understand complex technical systems and the business
processes they support; synthesize the corresponding risks and
controls and recommend adjustments.
Ability to drive results and meet deadlines to reduce risks
Excellent communication skills, including an ability to influence
stakeholders across the organization, to speak effectively in small
and large-group settings, and to write clearly in internal memos,
presentations and e-mails
Ability to manage complexity, including in troubleshooting problems
or in developing process or other solutions
Strong attention to detail in a fast-paced work environment
Demonstrated people leadership experience, either through direct
leadership or coaching/mentoring role
Strong ability to lead, partner, and influence across all
leadership levels
Demonstrated people leadership experience either through direct
leadership or coaching/mentoring role
IT Audit experience is a plus
Education:
Bachelor's Degree or equivalent work experience in Accounting,
Business, Statistics, Risk Management, Information Systems,
Finance, Economics or equivalent field.
Master's Degree in Accounting, Business, Statistics, Risk
Management, Information Systems, Finance, Economics or equivalent
field a plus
Licenses/Certification:
CISSP certification is plus - other certification CISA/CISM
Diversity & EEO Statements: At Santander, we value and respect
differences in our workforce and strive to increase the diversity
of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, genetics, disability, age, veteran status or any
other characteristic protected by law.
Working Conditions: Frequent Minimal physical effort such as
sitting, standing and walking. Occasional moving and lifting
equipment and furniture is required to support onsite and offsite
meeting setup and teardown. Physically capable of lifting up to
fifty pounds, able to bend, kneel, climb ladders.
Employer Rights: Employer Rights: This job description does not
list all of the job duties of the job. You may be asked by your
supervisors or managers to perform other duties. You may be
evaluated in part based upon your performance of the tasks listed
in this job description. The employer has the right to revise this
job description at any time. This job description is not a contract
for employment and either you or the employer may terminate at any
time for any reason.
Other - Other Masters of Science (MS) English
Primary Location: Dorchester, Massachusetts, United States of
America
Other Locations: Massachusetts-Dorchester,Florida-Miami
Organization: Santander Bank N.A.
Keywords: Santander Holdings USA Inc, Boston , Director, Business Control & Risk Management, Executive , Norwood, Massachusetts
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