Director, E-Commerce

Company: Samsonite
Location: Mansfield
Posted on: January 27, 2023

Job Description:

Who We Are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, eBags, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners. What You'll Be Doing: Samsonite is looking for a dynamic, consumer-centric, and data-driven Director of E-Commerce that will support the growth of our digital businesses and strategies. Reporting to the VP, Marketing & Ecommerce you will help drive the business by ensuring our e-commerce strategies and plans are operationalized and executed with excellence. This role will help drive consumer experience strategy and road mapping, budget planning, and e-commerce analytics. In collaboration with merchandising, marketing, operations, and creative, this role will drive digital strategies that deliver top and bottom line growth across our portfolio of websites in North America. The ideal candidate is passionate about travel and is enthusiastic about achieving digital excellence. You will work on-site 4 days per week with the opportunity to work remotely one day per week.

• Creates cohesive plans and effectively operationalizes e-commerce business, driving sales and increasing conversion for all sites and channels
• Develops e-commerce consumer experience roadmap, prioritizing and leading development of new site functionality, infrastructure, and services
• Owns and drives relationships with key partners and vendors to ensure Samsonite delivers a best-in-class experience for our consumers
• Ensure teams are actively applying customer insights and business performance data to the development of strategic and tactical direction
• Manages all onsite content and optimization ensuring a frictionless experience, pushing us toward what is next
• Stays current on industry best practices, assessing and communicating their potential impact on the business
• Deliver annual team resource, expense, and performance plans in support of e-commerce goals and objectives
• Ensure effective negotiations with vendors and that contractual performance standards are met or exceeded
• Build capacity of individuals and teams through effective employee development, involvement, communication, and supervision efforts We're Excited If You Have:
  • 7+ years' experience leading e-commerce businesses with strong digital competency
  • Bachelor's degree in marketing, business, or related field preferred
  • Experience leading onsite optimization and platform strategies/roadmaps
  • Solid project management skills with ability to prioritize and manage trade-offs for delivery of existing projects while concurrently planning future projects
  • Data driven and consumer obsessed
  • An ability to thrive in a dynamic, fast-paced, often ambiguous environment Why you'll love working here:
    • Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
    • Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
    • Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models. What we value: At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily. Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Keywords: Samsonite, Boston , Director, E-Commerce, Executive , Mansfield, Massachusetts