Director of Tech Ops (Hands-On)
Company: The Cypress Group
Posted on: January 27, 2023
We encourage creativity, value innovation, demand teamwork,
expect accountability and cherish results. If you are a take
charge, take initiative, get stuff done individual we want to talk
to you! We have high aspirations for the company and are looking
for the right people to help fulfill the dream. We strive to
continually improve every aspect of the company and use cutting
edge technologies and processes to delight our customers and
rapidly increase revenues.Our employees receive a generous benefits
package, and enjoy working with and learning from the best and the
brightest in our dynamic industry. We recognize and reward
outstanding performance, and encourage growth. So whether
you--------re right out of school or at the height of your career,
come join our team!We are looking for a results-driven Director of
Technical Operations who is passionate about leading edge
technologies such as Hadoop, Solr, Cassandra, and JMS to join our
team of outstanding professionals building the next breakthrough in
B2B information services.The ideal candidate is driven to build
highly scalable, fault-tolerant, and easy to administer physical
and network infrastructures. You are pro-active and organized,
diligent about documentation, can--------t sleep unless nagios has
everything covered, and don--------t feel a job is done until
it--------s automated for the next time.ResponsibilitiesThe
Director of Technical Operations is responsible for directing a
team of systems engineers who provide support and maintenance of
our 24--7 SaaS solution to our customers as well as to internal
groups including engineering, marketing, sales and QA.
Monitoring systems, databases and networks for proper operation and
Providing a 7---24 on call support for the operations
Establishing recommended configurations for the applications
operating environment, including computer hardware, storage,
software and configuration necessary to properly host our
Ensuring that our technical staff is current and trained on the
latest technologies as well as new releases of third party software
required for our products.
Establishing standard processes for diagnosing issues, tracking
status and escalating issues within and outside the group.
Establishing product and process improvement plans to reduce
support effort and increase product availability and
Establishing operational objectives, strategies and work plans to
improve current operations as well as planning for future products
and customer requirements.
Establishing and assuring adherence to budgets, schedules, work
plans and performance requirements.
This role involves technical implementation and cross-functional
collaboration to meet our business goals in a fast-pace
Working together with engineering teams on design, reliability and
The candidate is expected to be self-motivated, proactive and
solution-oriented. They must be willing to mentor and challenge
their staff, lead technical projects, assist team members in
meeting their individual goals and to promote a positive attitude
and work culture.
The Director of Technical Operations has overall accountability for
the work of their team, supporting their staff, coaching and
mentoring team members in their diagnosis and root cause analysis
techniques, while at times, also directly leading the trouble
shooting efforts for complex systems.
QualificationsNetwork engineering: Candidate should possess an
understanding of configuring and maintaining switched networks
including VLANs, Layer3 switch routing, link aggregation and
general troubleshooting. Familiarity with HP ProCurve switching is
Cisco ASA Security: Candidate should have experience with Cisco ASA
v8.x operations including installation, general configuration,
Site2Site IPSEC VPN, NAT/PAT, access lists and failover.
Experience with load balancer concepts including HA, VIPs, SNAT and
TCL-based load balancer scripting.
Fundamental knowledge of core Enterprise LINUX (Red Hat/CentOS)
with a focus upon building, maintaining, securing and performance
Infrastructure Engineering: Proven experience capacity planning,
performance tuning, and infrastructure architecture. Understanding
of scaling horizontally and vertically web, application and data
systems. Understanding of network planning including subnets, DHCP,
DNS and Active Directory. Knowledge of systems hardware
Experience with virtual infrastructure platforms is a must.
Big Data experience -----" knowledge of SOLR, Hadoop and Cassandra
concepts, installation, tuning and monitoring.
Experience with J2EE platforms, specifically JBoss. Knowledge of
JBoss installation, JVM tuning and troubleshooting.
SNMP-based NMS monitoring systems for performance trending analysis
as well as Nagios platform alerting.
Telecom management, VOIP systems and reporting.
Experience with heterogeneous environments, specifically Windows
Server and Enterprise LINUX platforms.
Experience with CapEx planning, contract/vendor relations, and
asset inventory management.
Nice to have: Microsoft SQL and MySQL basics including permissions,
log management, back-ups and tuning
Keywords: The Cypress Group, Boston , Director of Tech Ops (Hands-On), Executive , Boston, Massachusetts
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