Assistant Retail Manager

Company: 148815 Lighthouse Immersive Detroit
Location: Boston
Posted on: January 27, 2023

Job Description:

Description: About our CompanyFounded in 2019 by Toronto-based producers Svetlana Dvoretsky (Show One Productions) & Corey Ross (Starvox Entertainment), Lighthouse Immersive is the first entertainment company developing multiplex venues featuring large-scale events and exhibitions using interactive digital media.The signature property of Lighthouse Immersive, Immersive Van Gogh Exhibit, opened on July 1, 2020, in Toronto with a Walk-Thru and Drive-In version to meet the ongoing restrictions and guidelines associated with the COVID-19 pandemic. Immersive Van Gogh was the first major art exhibit to open since the onset of the pandemic and sold over 220,000 tickets in four months with gross sales of over $9 million to a core audience of 24-44-year-olds in Toronto and quickly became the #1 selling show worldwide on Ticketmaster's Universe platform. Since opening in Toronto, Lighthouse Immersive has expanded to 20 markets in North America, selling over 3.25 million tickets. Our MissionTo deliver a high-end, engaging experience that exceeds expectations and becomes the patron's most memorable time out. We see a world where art is a part of people's everyday lives, and as a member of our team, you are a valuable part of making this a reality. Job OverviewThe Assistant Retail Manager will assist in the day-to-day operational functions of the Boston Retail Store, including management of personnel, management of any third-party suppliers, opening and closing the store, and maximizing sales while enabling seamless operations and safety for the staff and patrons. The Assistant Store Manager will establish relationships between the multiple departments, Box Office, Operations, Administration and Special Events, and will be cross trained to provide full support in all the different areas within the venue.The essential duties and responsibilities of an Assistant Manager of Operations include, but are not limited to: - Assist in driving customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement, store layout, and selling procedures. - Assist in setting the standard for a superior customer service experience for all guests. - Assist in ensuring strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory. - Assist in resolving and dealing with customer concerns in a positive and professional manner. - Assist in ensuring the store complies with outlined safety policies and procedures, as well as all local health guidelines and regulations. - Assist in training, developing, and supervising staff. - Assist in providing staff with feedback, and coaching. - Assist in the performance of administrative tasks to support all store and venue operations, including the timely submission of all personnel paperwork, preparing and submitting reports, and monitoring sales. - Assist with assessing and monitoring stock and inventory and advise when stock needs to be replenished. - Assists the Venue Manager to maintain relationships with third party suppliers, such as on-site cleaners and Building Manager staff, as necessary. - Works closely with the Venue Manager and Assistant Managers to create and maintain a superb workplace. - Learns the exhibit audio-visual technicalities and troubleshoot when necessary (reports and communicates any deficiencies). - Manages cash floats and settles tills for days on duty. - Responsible for opening and closing operational procedures of the venue, ensuring the policies and procedures are being followed and operational standards are achieved. - Conducts corrective disciplinary actions and follows the employee counseling notice procedures. - Attends and participates in all-departments meetings. - Ensure the completion of all nightly reports - Promptly and adequately addresses guest-related issues and safety or security concerns. - Other related duties as assigned.Requirements: JOB SPECIFICATIONS/QUALIFICATIONS REQUIRED - Minimum High School Diploma or equivalent. - Fluency in English, both verbal and written. - Minimum 2 years retail/customer service experience. - Minimum 2 years management/supervisory experience. - Proficient in Microsoft Office, including Microsoft Excel. - Excellent communication and interpersonal skills. - Flexibility to work daytime, afternoon and evening shifts, weekends and holidays. - Ability to stand or walk for long periods of time. - Ability to lift up to 50lbs. - Ability to set priorities and organize workload to ensure continuing productivity. - Ability to work well under pressure, handles multiple priorities with strong organizational skills. - Team oriented, enthusiastic, creative, well-groomed, reliable, and punctual. - Familiarity with Lightspeed POS an asset.Please note that duties will be added, deleted or assigned as required.PI202150997

Keywords: 148815 Lighthouse Immersive Detroit, Boston , Assistant Retail Manager, Executive , Boston, Massachusetts