Assistant Retail Manager
Company: 148815 Lighthouse Immersive Detroit
Location: Boston
Posted on: January 27, 2023
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Job Description:
Description: About our CompanyFounded in 2019 by Toronto-based
producers Svetlana Dvoretsky (Show One Productions) & Corey Ross
(Starvox Entertainment), Lighthouse Immersive is the first
entertainment company developing multiplex venues featuring
large-scale events and exhibitions using interactive digital
media.The signature property of Lighthouse Immersive, Immersive Van
Gogh Exhibit, opened on July 1, 2020, in Toronto with a Walk-Thru
and Drive-In version to meet the ongoing restrictions and
guidelines associated with the COVID-19 pandemic. Immersive Van
Gogh was the first major art exhibit to open since the onset of the
pandemic and sold over 220,000 tickets in four months with gross
sales of over $9 million to a core audience of 24-44-year-olds in
Toronto and quickly became the #1 selling show worldwide on
Ticketmaster's Universe platform. Since opening in Toronto,
Lighthouse Immersive has expanded to 20 markets in North America,
selling over 3.25 million tickets. Our MissionTo deliver a
high-end, engaging experience that exceeds expectations and becomes
the patron's most memorable time out. We see a world where art is a
part of people's everyday lives, and as a member of our team, you
are a valuable part of making this a reality. Job OverviewThe
Assistant Retail Manager will assist in the day-to-day operational
functions of the Boston Retail Store, including management of
personnel, management of any third-party suppliers, opening and
closing the store, and maximizing sales while enabling seamless
operations and safety for the staff and patrons. The Assistant
Store Manager will establish relationships between the multiple
departments, Box Office, Operations, Administration and Special
Events, and will be cross trained to provide full support in all
the different areas within the venue.The essential duties and
responsibilities of an Assistant Manager of Operations include, but
are not limited to: - Assist in driving customer service excellence
to every aspect of the store, including store appearance, display
of merchandise, product placement, store layout, and selling
procedures. - Assist in setting the standard for a superior
customer service experience for all guests. - Assist in ensuring
strategic goals and sales targets of the store are met by
maximizing sales and gross profit, reviewing sales performance,
controlling expenses, and managing inventory. - Assist in resolving
and dealing with customer concerns in a positive and professional
manner. - Assist in ensuring the store complies with outlined
safety policies and procedures, as well as all local health
guidelines and regulations. - Assist in training, developing, and
supervising staff. - Assist in providing staff with feedback, and
coaching. - Assist in the performance of administrative tasks to
support all store and venue operations, including the timely
submission of all personnel paperwork, preparing and submitting
reports, and monitoring sales. - Assist with assessing and
monitoring stock and inventory and advise when stock needs to be
replenished. - Assists the Venue Manager to maintain relationships
with third party suppliers, such as on-site cleaners and Building
Manager staff, as necessary. - Works closely with the Venue Manager
and Assistant Managers to create and maintain a superb workplace. -
Learns the exhibit audio-visual technicalities and troubleshoot
when necessary (reports and communicates any deficiencies). -
Manages cash floats and settles tills for days on duty. -
Responsible for opening and closing operational procedures of the
venue, ensuring the policies and procedures are being followed and
operational standards are achieved. - Conducts corrective
disciplinary actions and follows the employee counseling notice
procedures. - Attends and participates in all-departments meetings.
- Ensure the completion of all nightly reports - Promptly and
adequately addresses guest-related issues and safety or security
concerns. - Other related duties as assigned.Requirements: JOB
SPECIFICATIONS/QUALIFICATIONS REQUIRED - Minimum High School
Diploma or equivalent. - Fluency in English, both verbal and
written. - Minimum 2 years retail/customer service experience. -
Minimum 2 years management/supervisory experience. - Proficient in
Microsoft Office, including Microsoft Excel. - Excellent
communication and interpersonal skills. - Flexibility to work
daytime, afternoon and evening shifts, weekends and holidays. -
Ability to stand or walk for long periods of time. - Ability to
lift up to 50lbs. - Ability to set priorities and organize workload
to ensure continuing productivity. - Ability to work well under
pressure, handles multiple priorities with strong organizational
skills. - Team oriented, enthusiastic, creative, well-groomed,
reliable, and punctual. - Familiarity with Lightspeed POS an
asset.Please note that duties will be added, deleted or assigned as
required.PI202150997
Keywords: 148815 Lighthouse Immersive Detroit, Boston , Assistant Retail Manager, Executive , Boston, Massachusetts
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