Environmental Services / Custodial Manager 2

Company: Sodexo -Group
Location: Boston
Posted on: March 19, 2023

Job Description:

Unit Description

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• Join a great team where people/patients/residents/customers/clients/students are at the heart of everything we do!
  
• Do you have a passion for helping others?Work for a company that cares for its people and offers opportunities for personal growth.
  
  . Sodexo is seeking a Environmental Service Manager 2 for - Boston Children's Hospital, located in Boston Massachusetts. -Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. This is and 2nd shift position with the start of the 3rd. shift. ( 2 p.m. to 12 a.m. ) There is a .$5000 retention bonus after 1 years of service.This reports to General Manager on - site.
  SIGN ON BONUS IS AVAILABLE
  Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. This is a Day shift position, with some weekends and - holidays. This reports to General Manager on - site. There is a .$5000 retention bonus after 1 years of service. -At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.
  Is this opportunity right for you? We are looking for candidates who:
  
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  • have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;
    
  • have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;
    
  • possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
    
  • can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
    
  • have experience effectively managing projects within agreed upon timelines;
    
  • are results and safety driven;
    
  • have in-depth knowledge of housekeeping systems and procedures;
    
  • have experience with vendor and contract management, as well as union and contract negotiations;
    
  • have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
    
  • have 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, healthcare experience preferred but not required;
    
  • have strong financial acumen and budget management experience; -
    
  • can multi-task and set priorities;
    
  • are proficient with computers and other technology; -
    
    
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    • Employees in Healthcare and Seniors are required to be fully vaccinated as a term and condition of employment at Sodexo no later than February 28, 2022, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal. -
      
      The successful candidate will: -
      
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      • be responsible for driving client and patient satisfaction scores;
        
      • provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
        
      • lead teams and departmental projects and initiatives;
        
      • effectively manage the Unit Operating System; and/or
        
      • support a diverse and inclusive workforce.
        
        Is this opportunity right for you? We are looking for candidates who:
        
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        • have experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery;
          
        • have customer service and/or guest satisfaction in a healthcare or hospitality;
          
        • possess strong leadership skills and has the ability to work independently to drive program;
          
        • monitor compliance and reach project target dates of completion;
          
        • have experience effectively managing projects within agreed upon timelines;
          
        • are results and safety driven;
          
        • are proficient with computers and other technology;
          
          Not the job for you? At Sodexo, we offer Environmental Service/Housekeeping positions in Healthcare and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs.Working for Sodexo: Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.
          Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.
          
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          • Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
            
            What We Offer
            Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
            Position Summary
            Provides management oversight for Environmental Services non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Sodexo Operating Standards for Environmental Service are in place as required to consistently meet all company, client, and regulatory requirements. Responsible for non-exempt work force planning through effective scheduling, development of daily work flow assignments, training and development, and monitoring for compliance to the plan.
            Key Duties-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory maintenance.
            -Provide leadership and direction to non-exempt employees-Coordinate/conduct employee training-Administer Human Resource processes (hiring, performance reviews, constructive counseling, prepare work schedules, payroll, etc.)-Interact with outside vendors-Ensure Sodexo Operating Standards for Environmental Service are in place and consistently met.-Develop/implement action plans for improvement in compliance with Sodexo Operating Standards as identified. -Reviews and maintains assigned areas of the Sodexo/Client budget commitments.
            Qualifications & Requirements
            Basic Education Requirement - Associate's Degree -or equivalent experience
            Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo -Group, Boston , Environmental Services / Custodial Manager 2, Executive , Boston, Massachusetts