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Emerging Store Manager

Company: Walgreens
Location: Boston
Posted on: March 19, 2023

Job Description:

Emerging Store Manager
Job Classification
System Job Title: Emerging Store Manager
Creation Date: 3/30/2021
Compensation Code: 40659/40690 FLSA Status: Exempt/Non-Exempt by State
EEO Code:
Division: Pharmacy and Retail Operations Band/Cluster
Department: District Management Job Family
Job Relationships/Levels:
Reports to: Store Manager
Supervises: Directly - Designated Hitters, Customer Service Associates
Indirectly - Shift Lead, Inventory Specialist, Greeter
Other Major Relationships: Maintains good working relationships & actively cooperates with Store Manager, Pharmacy
Manager, and all front-end and pharmacy team members, District Manager, Director, Pharmacy and Retail Operations,
Healthcare Supervisor, Field HR, Asset Protection, senior management, Retail Partnerships & staff, & other Company &
outside associates to ensure the objectives of the store, district, area, & company are achieved.
Entry Level Manager without Direct Reports Executive
Individual Contributor Manager with Direct Reports Senior Executive
Team Leader Director Field Team Member
Job Objectives
Supervises customer service associates and designated hitters. Responsible for managing front end of the store and
making recommendations on the overall operations of the Pharmacy and Retail Store.
Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate
schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the
Store Manager. Essures proper merchandising, protection of store assets, and improves store sales and profitability.
Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct
reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.
Job Responsibilities/Tasks
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer
complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares
customer service best practices.
Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and
pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed
customer expectations and builds loyalty.
Accountable for improving on overall customer service metrics.
Emerging Store Manager
Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team
members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to
ensure proper team member coverage.
Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external
partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up,
and monitor impact.
Supervises the control of the store cash management including but not limited to register counts, withdraws from bank,
armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and
pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard
operating procedures.
Ensures execution of operational feedback from the Store Manager and District Manager through delegation and
supervision of team members.
Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to
Ensures team members have a working knowledge of all computer and technology systems and software.
Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center
Complies with all company policies and procedures, manages operations of assigned location including strict compliance
with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
Completes special assignments and other tasks as assigned.
Full Store Operation Business Performance Management
Independently analyzes financial and performance data; creates action plans to support achievement of business
Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and
actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure
growth and performance of the store through new initiaves as direted by the Support Center.
Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.
People & Performance Management
Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to
enable team members' career development. Responsible for team member discipline, coaching meetings, and makes
recommendation regarding team member performance management, including discipline and termination when
Manages team member performance by assigning responsibilities, developing performance plans, setting goals and
expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual
team members and overall team.
Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future
leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the
interview process and makes hiring decisions.
Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by
Company policy and local, state and federal laws.
Establishes a culture of accountability through clear expectations and performance management, Performance
Improvement Plans, and constructive discipline.
Training & Personal Development
Emerging Store Manager
Successfully completes Store Manager learning and development program. Completes all required learning and
development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.
Monitors own performance, seeks continuous feedback from leader and team members, and commits to self development; has an Individual Development Plan in place.
Obtains and maintains valid pharmacy technician license as required by state.
Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication
is open between leaders and team members. Actively responds to team member questions or concerns.
Assists Store Manager in planning and communicating the company and store strategy.
Basic Qualifications & Interests (BQIs)
Bachelor's degree with a solid academic record, all majors welcome OR High School Diploma/GED and two years of
experience in a supervisory position (does not require experience with direct reports).
Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication
skills and strong business acumen.
Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training
(for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.
Performance rating of "Achieving expectations" or higher on last performance review and no written disciplinary actions
in the last 12 months (internal candidates only).
Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
Willingness to work flexible schedule including extended days, evenings, and weekend hours.
Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to
a different store location.
Ability to transfer to other Walgreens retail assets located within the same hiring Area.
Preferred Qualifications & Interests (PQIs)
Bachelor's Degree
Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience
across both front-end and pharmacy.
External candidates: Business majors. Prior retail or food industry experience.
This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and
responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.

Keywords: Walgreens, Boston , Emerging Store Manager, Executive , Boston, Massachusetts

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