Regional Director of Operations - Northeast Region
Company: HMSHost
Location: Boston
Posted on: March 19, 2023
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Job Description:
With a career at HMSHost, you really benefit! We Offer
*Benefits may vary by position so ask your recruiter for
details.This is a remote role, traveling as much as 70% of the time
each month and must be based within the Northeast region,
accessible to all major airportsThis RDO role will primarily spend
their time traveling among their assigned locations to provide
coaching, development, oversight, and execute business reviews and
other similar responsibilities.Airports
Newark, JFK, Jersey Gardens Mall, LaGuardia, Philadelphia, Portland
ME, Albany, Manchester, Islip, and MacArthurWho we are seeking
An experienced multi-unit leader who shows their passion for
service, hospitality and developing strong teams. The ideal
candidate is open to diverse ideas and perspectives, thrives in a
fast-paced business, and proactively serves the needs of their
branch leaders, clients, and other internal and external
stakeholders. We value multi-unit leaders who are reliable and
present in their business and maintain a focus on the simplicity of
our mission ensuring that everyone feels great at work, and that
our travelers feel great on the move.Your key accountabilities will
include
Applying coaching skills and business acumen to drive operational
excellence and achieve results
Creating an engaging work environment that motivates performance
and drives key business indicators
Developing and fostering relationships and partnerships that
nurture and grow the business
Growing and developing leadership talent for optimal performance
and retentionYou will be good at this job because
You are skilled at developing and empowering others
You are adept at self-discipline and time management
You excel at navigating competing priorities
You embrace and are a catalyst for change
You have significant experience successfully leading multiple
businesses across a geographic areaYou are qualified because you
have
10 or more years as a successful restaurant operations leader, SDO,
or substantially equivalent business experience with P&L
responsibility and a proven track record in a leadership capacity
with multi-unit, multi-brand restaurant operations.
Demonstrated successful track record managing highly visible
relationships with both public and private clients and stakeholders
(City Councils, Airport Authorities, Developers, Landlords, Unions,
DBEs, Joint Venture partners).
Experience managing subordinate leaders and managers who are not
co-located, or with whom there is limited daily or periodic
contact, and holding them accountable for commitments, performance,
and outcomes and can demonstrate strong written and verbal
communication skills.
Demonstrated business and financial acumen, through the
understanding and application of Variance Analysis, Trend Analysis,
and Analysis of Return on Investment to the level expected to
oversee over $100M in restaurant operations across multiple
sites.
A successful track record of creating and communicating a strategic
vision, mobilizing a team to deliver concrete and measurable
results against the Company's strategy and goals, experience
fostering an environment of collaboration and sharing of best
practices, and experience adapting to, applying, and leading change
initiatives.
Successful experience and a demonstrated commitment to developing
leadership talent, adopting, and embodying best-in-class employee
engagement practices, and building a diverse and inclusive team and
work environment.
A history of driving healthy growth and operating profit, while
continuously improving the customer experience, associate
engagement, and landlord satisfaction.
The foundational expertise to perform all branch leadership
functions, be able to perform structured, developmental branch
visits and demonstrate an understanding of how to develop strong
leadership teams that deliver operational quality and solid
business results.Travel
This position requires travel to each of the assigned locations
regularly, and more frequently as new store openings, lease
negotiations, CBA discussions, and other non-recurring situations
arise. This may average as much as 70% of the time each
month.Relocation
Relocation assistance is available.DisclaimerAll job requirements
are subject to change to reflect the evolving position requirements
or to reasonably accommodate individuals with disabilities. Some
requirements may exclude individuals who pose a threat or risk to
the health and safety of themselves or other employees. This job
description in no way states or implies that these are the only
duties to which will be required in this position. Employees will
be required to follow other job-related duties as requested by
their supervisor/manager (within guidelines and compliance with
Federal and State Laws). Continued employment remains on an
"at-will" basis. Source: HMSHost
Keywords: HMSHost, Boston , Regional Director of Operations - Northeast Region, Executive , Boston, Massachusetts
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