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Director of Business Development

Company: New England Life Care
Location: Woburn
Posted on: March 21, 2023

Job Description:

New England Life Care (NELC) is of the fastest growing home infusion therapy services company in New England and is the region's only non-profit home infusion provider. NELC is a hospital collaborative serving more than 60 hospital systems in Maine, New Hampshire and Massachusetts. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality and service. Like our owner hospitals, NELC provides patient focused care.

New England Life Care has and continues to build a diverse, inclusive and authentic workplace, so if you're energized by this opportunity, but your past experience doesn't support every qualification in the job posting, we encourage you to apply! You still may be the person we are looking for!

We currently have a full time 40 hour per week position, including on-call/ weekend rotation, available for a Director of Business Development in our Woburn branch.


  • Sign-On Bonus
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Generous employer-matched 403b savings program
  • Company paid: Life insurance, Short- and long-term disability insurance
  • Paid time off
  • And much more! Job Summary: The Director of Business Development is the senior New England Life Care account representative at a designated member hospital or health system. The Director of Business Development is responsible for setting and achieving strategic goals and objectives, in alignment with member hospital goals and objectives, while showing superior results in the areas of quality, service, financial performance, and member. The Director of Business Development is responsible for achieving performance excellence by organizing, directing and facilitating the collective efforts of the on-site NELC team, including hospital liaisons, infusion resource staff, sales, and marketing, as well as internal NELC leadership and resources from the respective branches. The Director of Business Development is responsible for building, developing, and maintaining relationships throughout the member hospital/system, including the executive leadership team, hospital, ambulatory, post-acute services and community practice-based medical and administrative leaders to develop and implement strategic and operational plans that meet and exceed member's hospital/ system needs.

    Key Responsibilities
    • Organizing, leading, and coordinating the NELC team to collaborate with member hospital, member hospital system of care, and medical and administrative leadership to develop, implement and monitor annual strategic goals and objectives in alignment with the member hospital/hospital system goals and objectives to achieve operational excellence. The Director of Business Development has a combination of indirect (dotted line) and direct reports responsibility of all on-site NELC team members, to enable the Director of Business Development to direct and coordinate the NELC resources to best meet the member's needs
    • Engage and coordinate resources among the NELC team located at the member hospital and in the ambulatory and post-acute services spaces; as well as resources within NELC to meet the member's needs and to achieve strategic goals and objectives established with and by the member.
    • Build and develop relationships with member and member parent, clinical and administrative leadership throughout the system of care and engage to continuously understand the member's business, strategic and current needs, the patient's needs and develop and implement programs and services to best meet those needs
    • Stay continuously aware of the competitive hospital and healthcare market (e.g., Strategy, Market presence, goals, capabilities, area of influence, limitations, clinical and business programs, contracts, changes in payer policies and practices, changes in care models and care delivery, healthcare economics). Periodically conduct assessment of strengths, weaknesses, opportunities, and threats (SWOT) for and with the member hospital/system. Apply this knowledge to proactively propose programs and services that advance the member's interests in the changing marketplace
    • Assume total account responsibility, accountability & ownership of/for the account (quality, service, patient safety, member satisfaction, patient satisfaction, revenue & volume, profitability & loss (P&L), resource requirements, identification and creation of new opportunities, and identification and creation of new strategies)
      • Use existing performance data for the member hospital and develop new data metrics to monitor the performance of the account and identify opportunities for improvement. Regularly share performance data with hospital leaders, as part of development of ongoing goals and objectives. Regularly share performance data with the internal and external NELC team to ensure continuous awareness by the team of the opportunities and threats at the assigned member hospital Qualifications
        • Minimum of a bachelor's degree in Business, Marketing, Nursing, Pharmacy, or related field
        • 3-5 year's prior experience (direct selling preferred) in the healthcare space; acute hospital, ambulatory practice, ACO and Skilled nursing
        • Experience working with C-Suite, VP and Director levels of hospitals, nursing, hospital pharmacy, ACO, and physician leadership
        • Demonstrates proven high level of competency in managing accounts and deliverables in the healthcare industry and confidence in leading large program accounts
        • Ability to work in a complex and dynamic environment where priorities change rapidly, and tight deadlines exist
        • Ability to interpret market research, data, and sales analytics to develop a territory business plan to achieve territory business objectives
        • Excellent oral, written and presentation skills
        • Excellent organization and communication skills
        • Excellent project management skills Key Skills
          • Leadership skills
          • Motivation
          • Persistent and determined
            • Positive thinker & Communicator
            • Continuous Improvement (e.g., Plan, do, act, check)
            • Clinical knowledge
            • Medical business knowledge
            • Facilitator
            • Team builder
            • Project Management Skills
            • Critical thinker
            • Creative, independent problem solver
            • Presentation skills, public speaking, articulate communicator
            • Organized
            • Strategic thinker
            • Solution Oriented
            • Analytical
            • Unquestioned integrity
            • Relationship builder
            • Ability to network and get a meeting w just about anybody at the member
            • Advocate for NELC
            • Trustworthy
            • Positive attitude

Keywords: New England Life Care, Boston , Director of Business Development, Executive , Woburn, Massachusetts

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