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Program Manager, Managed Service Program

Company: Iron Mountain Inc
Location: Boston
Posted on: May 28, 2023

Job Description:

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.

The Healthcare & Life Sciences Program Manager, Managed Service Programs, will lead the strategic development, execution and monitoring of Managed Service Programs in collaboration with our vertical sales team. This role is pivotal in helping our sellers be successful in transforming the perception of Iron Mountain, expanding the arsenal of solutions we provide to better manage information across its lifecycle and to best support our clients on their digital transformation.

Key responsibilities include:

Evaluate customer trigger events to identify suitable targets for the Managed Service Program Bundles.

Analyze data to determine possible solution components and build financial models.

Work with Legal, Operations and the vertical sales team to draft contracts and Statements of Work.

Partner with internal stakeholders on implementations.

Build performance dashboards to monitor contract compliance.

Evangelize the value of Managed Service Programs internally and externally.


Strong Records and Information management domain knowledge, including records storage, secure shredding, digital transformation and information governance solutions.

Excellent communication, teaming, listening and presentation skills.

Strong business acumen, project management and analytical skills.

Strong data analysis and financial modeling experience.

Experience interacting with senior level executives and working in cross-functional environments.

Able to meet tight deadlines -- driven, with a strong sense of urgency.

A college degree and preferably a Master's degree. Information Governance Professional, Certified Information Professional or Certified Project Manager a plus.

Reasonably expected salary range: $97,700.00 - $130,200.00

Category: Project/Program Management Group

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0058991

Keywords: Iron Mountain Inc, Boston , Program Manager, Managed Service Program, Executive , Boston, Massachusetts

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