Customer Solutions Project & Analytics Manager
Company: Plymouth Rock Assurance Corporation
Location: Boston
Posted on: May 29, 2023
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Job Description:
The Home Customer Solutions Project & Analytics Manager is the
catalyst that differentiates our product delivery. - You will work
with our Service and Underwriting staff develop, implement and
iterate on our strategies, improving customer experiencing and
optimizing processes. - You will help produce the methods by which
we achieve the highest customer satisfaction, the highest employee
satisfaction, and the most profitable growth at the lowest expense.
- You will be a sponsor and a business lead, overseeing execution
on initiatives assigned to you. This includes and is not limited to
building operational reporting, prioritizing automation initiatives
and leading customer journey work. - - You will be expected to
become an expert in the analytics and high impact implementation of
ideas that give us a sustainable and clear competitive
advantage.
Responsibilities Include:
Knowledge, Skills, and Abilities Required:
Education:
About the Company
The Plymouth Rock Company and its affiliated group of companies
write and manage over $1.8 billion in personal and commercial auto
and homeowner's insurance throughout the Northeast and
mid-Atlantic, where we have built an unparalleled reputation for
service. We continuously invest in technology, our employees thrive
in our empowering environment, and our customers are among the most
loyal in the industry. The Plymouth Rock group of companies employs
more than 1,800 people and is headquartered in Boston,
Massachusetts. Plymouth Rock Assurance Corporation holds an A.M.
Best rating of "A-/Excellent".
Keywords: Plymouth Rock Assurance Corporation, Boston , Customer Solutions Project & Analytics Manager, Executive , Boston, Massachusetts
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