Practice Manager (Beetham Eye Institute)
Company: Joslin Diabetes Center
Location: Boston
Posted on: May 28, 2023
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Job Description:
The Practice Manager of the Beetham Eye Institute (BEI) provides
day to day managerial support, coordination of patient care and
oversight of clinical and non-clinical support staff under the
direct supervision of the Director of the Beetham Eye Institute and
the Executive Director of Joslin Clinical Services to ensure
optimal clinic operations inclusive of high quality, competent,
efficient services, effective budgeting/planning for each fiscal
year, and exceptional patient satisfaction, medical care and
customer service standards.Identifies opportunities for
improvement, setting priorities, empowering and coaching staff to
improve the experience of patient care and quality of work life
within the BEI clinic. Responsibilities:Directs activities of
support and professional staff in the BEI to ensure smooth and
efficient operations, via appropriate coverage and adequate staff
provided in support of clinical services. Reviews and approves
timecards and time off requests for staff. Integrates the support
staff and medical staff to ensure an exceptional quality of patient
care and dedication to patient and staff safety with limited
interruptions to patient flow. Takes, or directs corrective
disciplinary action when needed.Oversees hiring and orienting
staff; provides work direction, assigns schedules and conducts
on-the-job training to ensure staff achieves their full potential.
Promotes teamwork among staff and empowers staff to exceed
performance standards. Monitors and evaluates performance for
direct reports, and recommends personnel actions, such as
acknowledgement, commendations, and disciplinary actions.Develops
Standard Operating Procedures for optimal clinical operations,
including purchasing and maintenance of equipment and supplies;
maintenance of clinic infrastructure; ensuring compliance with
regulations; patient and staff scheduling, reminders and
appointment compliance tracking; clinic flow; maintenance and
documentation of staff calendars; and division and delegation of
staff responsibilities. Demonstrates through leadership example,
visible organizational support and a positive attitude to create a
safe and positive work environment and enhance staff and provider
morale. Responsible for fostering a positive relationship with the
patient population served by the clinic.Monitors practice metrics
regularly to ensure high levels of efficiency. Suggests and/or
implements improvement plans as needed.Monitors surgical scheduling
and metrics to make the best use of available operating room time
and ensure that BEI providers are able to book surgeries for their
patients in a timely manner. Liaises with external departments when
needed to coordinate clinic sessions for BEI providers who see
patients at other institutions. Assists with creation and
implementation of operating and capital budgets. Reviews monthly
and annual budget performance, makes recommendations as needed and
implements after approval. Processes appropriate invoices and
expenses, including payroll, ensures staff remains within budget
constraints. Collaborates with Revenue Cycle (Certified Coder) to
ensure staff assists in obtaining insurance referral and prior
authorization for services, timely submission of provider charges,
participates in internal audits, makes decisions to adjust patient
billing. Ensures staff and overall clinic adherence to State,
Federal, and institutional safety guidelines including OSHA, HIPAA,
DPH and Joint Commission. Participates in weekly rotation of
"Administrator On-Call" coverage to facilitate major decisions in
case of emergency. Maintains working relationships with vendors on
service contracting for equipment and medical supplies as required.
Addresses patient comments and complaints to ensure appropriate
resolution. Reviews and communicates information and potential
solutions to improve operations and patient satisfaction.Work to
ensure that clinical operations are able to support the demands and
needs of the BEI Clinical Research program. Oversees and
streamlines scheduling efforts for clinical research patients in
Dana Farber Cancer Institute and Beth Israel Deaconess Medical
Center studies as indicated by the BEI clinical research team.
Other duties as assigned.Qualifications:Bachelor's degree in a
business related area; MBA or equivalent a plusMinimum 6+ years of
related experience in a health care setting, ambulatory setting
preferredMinimum of 3 years of management/supervisory experience -
preferably in a physicians practice or related health care
environmentExperience in ophthalmology and/or surgical practice
preferredExperience in research setting preferredExperience in
local, national and international clinical program development
preferredProficiency with Microsoft Office SuiteExperience and
proficiency with practice management systems and electronic medical
records preferred.Supervisory and leadership experience with
demonstrated competence in change management, team building and
problem solving.Ability to effectively communicate to explain
policies, procedures, expectations, etc. to staff both verbally and
in writing. Such communication may be done on a one-to-one basis or
in a group setting.Ability to establish and promote cooperative
working relationships to integrate staff across levels of seniority
and varying responsibilities to provide high level of patient
care.Ability to efficiently multitask, prioritize and respond to
meet patient and staff needs based on fluctuating demands.Skill in
performing effectively under the stress of frequent interruptions
and/or distractions.Ability to interact and communicate with all
levels of staff and customers, internal and external, to serve as
liaison between clinic administration, medical staff, and customers
maintaining professional demeanor at all times.Skill in developing
staff by providing supervision, oversight and training, while
effectively delegating responsibility, and collaborating with staff
to organize their objectives.Superior organizational skills to be
able to manage effectively and efficiently.Outstanding customer
service skills. Joslin is an Equal Opportunity Employer of
Minority/Female/Individuals with Disabilities/Protected Veterans.
Joslin values diversity and inclusion, and we encourage diversity
applicants.Joslin Diabetes Center is an Equal Opportunity Employer
and it is the policy of Joslin to prohibit discrimination of any
type and to afford equal employment opportunities to employees, and
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, genetic information,
marital/parental status, disability status, protected veteran
status or any other status protected by
law.PDN-99314f63-d09b-443a-9177-a080ef982a57
Keywords: Joslin Diabetes Center, Boston , Practice Manager (Beetham Eye Institute), Executive , Boston, Massachusetts
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