CRM Knowledge Manager

Company: Veeva Systems, Inc.
Location: Boston
Posted on: May 29, 2023

Job Description:

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world's largest pharmaceutical companies to emerging biotechs. Veeva's software helps our customers bring medicines and therapies to patients faster.We are the first public company to become a . As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.Veeva is a company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it's up to you.The RoleWe are looking for a Knowledge Manager to organize and manage the knowledge baseforthe CRM team. In this role, you will be responsible for maintaining a centralized repository for documentation, featuredesigns, and onboarding resources. You will work closely with different teams to ensure that the knowledge base is organized effectively and that all relevant content is easy to find.What You'll Do

• Establish the purpose and scope of the knowledge base for the CRM team, comprising the PM, Engineering, and QA functions
• Revise and restructure the current content in the knowledge base to ensure accuracy, relevance, and coherence
• Develop a sustainable plan for regularly reviewing, refining, and expanding the knowledge base in response to evolving needs and feedback
• Implement a quality control process to monitor the integrity and consistency of the knowledge base's information and format
• Provide training to users on how to leverage the knowledge base optimally and efficiently to support their workRequirements
  • Bachelor's degree in Computer Science, Engineering, or a related field
  • Proven experience managing a knowledge base or a similar role
  • Strong organizational and project management skills
  • Excellent communication and collaboration skills
  • Familiarity with Confluence, JIRA, and other Atlassian tools
  • Understanding of engineering processes and documentation standards#LI-RemoteUS
    #BI-Remote
    
    
    Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
    
    Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. Position may not be eligible for remote work in Colorado.

Keywords: Veeva Systems, Inc., Boston , CRM Knowledge Manager, Executive , Boston, Massachusetts