Senior Product Manager

Company: Veeva Systems, Inc.
Location: Boston
Posted on: May 28, 2023

Job Description:

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world's largest pharmaceutical companies to emerging biotechs. Veeva's software helps our customers bring medicines and therapies to patients faster.We are the first public company to become a . As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.Veeva is a company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it's up to you.The RoleIf you have ever dreamed of being a product owner for a game-changing cloud-based product, read on. The Senior Product Manager, Vault Service Center, is a critical position responsible for understanding the global service and contact center software commercial landscape. You will be responsible for defining and communicating the roadmap to internal and external customers while working closely with the engineering team to bring your vision to life, as you jointly develop a world-class solution. In this role, you will have the opportunity to work with a team of Life Sciences industry and technology A-players, who, together, are bringing the next generation of commercial solutions to the medical device industry.The ideal candidate blends traditional inbound product management skills, an in-depth understanding of life sciences business processes, technology, and challenges as well as a passion for solving complex design problems with elegant, inventive solutions.What You'll Do

• Drive strategic direction of Veeva's new Commercial solutions, building a new, better CRM on the Vault Platform that includes a Service Center application
• Define product priorities and roadmap by collecting and synthesizing input from customers, partners, executives, market owners, sales, services, and engineering
• Be the voice of the customer and work collaboratively with product development teams to design and deliver product capabilities that meet customer/market requirements
• Evangelize products and become the subject matter expert for internal audiences, external customers, and market-facing communications
• Collaborate with other departments (e.g. UX, engineering, QA, operations, etc.) to manage resources, timelines, and conflicts
• Ultimately you are responsible for creating features that are built, delivered with quality, and delight customersRequirements
  • 5+ years of product management experience in the Service/Contact Center software industry
  • Experience in researching and understanding customer and market requirements to develop short and long-term product roadmaps and plans
  • Experience developing configurable enterprise SaaS solutions in an agile environment
  • Experience writing detailed user stories and managing a feature backlog
  • Track record of effectively collaborating with engineering/QA to define, design, and deliver the product
  • Ability to understand and communicate architectural requirements, preferences, and limitations
  • Experience interacting with customers, development, and consulting teams, both local and remote
  • Ability to work independently in a fast-paced environment, with little direct supervision
  • Strong communication skills: written, verbal, and formal presentation
  • A strong sense of professional ethicsNice to Have
    • Experience with commercial aspects of the Life Sciences industry, including Inside Sales or Field Sales or Field Medical teams and their respective processes
    • Prior work in software development, or computer science degreePerks & Benefits
      • Flexible PTO
      • Allocations for continuous learning & development
      • Health & wellness programs
      • Charity contribution programs#LI-RemoteUS
        #BI-Remote
        
        
        Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
        
        Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. Position may not be eligible for remote work in Colorado.

Keywords: Veeva Systems, Inc., Boston , Senior Product Manager, Executive , Boston, Massachusetts