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Director, Digital Solutions

Company: Fidelity Investments
Location: Boston
Posted on: September 18, 2023

Job Description:

Job Description:***PLEASE NOTE: We will be hiring for this role at Grade 6 OR Grade 7 depending on experience***
The RoleThe Digital Solutions chapter helps create world class digital experiences at scale. Our chapter members humanize products, services, and experiences by:

  • Integrating deep research & industry awareness
  • Impacting product strategy
  • Driving implementation across all client and associate touchpoints.\u00A0In this role, you will be aligned with the Digital Service Experience product area where you will support all phases of the product management lifecycle from determining the problem to solve, defining the right solution, and building it right.\u00A0 These experiences include account opening, money movement, transfer of assets, among others.\u00A0 You will be part of an Agile team where you will provide subject matter expertise through clear and concise business analysis, identifying and quantifying the impact of business challenges, and using a flexible and adaptive approach that emphasizes teamwork and collaboration across business units. \u00A0
    The Expertise and Skills You Bring
    • Bachelor's degree required
    • 8+ years of business analysis experience delivering customer or associate focused digital solutions of high value
    • Client-obsessed with a passion to solve challenges through a data driven approach
    • Experience working in an agile team required
    • An affinity for technology and stay up to date on industry innovations
    • You employ strong story telling skills, conveying the vision and impact of digital solutions using data and visualizationThe TeamAs part of the Personal Investing Digital Experience (DX) Domain, we obsess over providing our clients and associates simple, fast, and easy digital service across all channels. Our work directly drives Fidelity s growth by helping build the best client and associate experiences across any industry.\u00A0 We are reimagining experiences across Fidelity to help our customers accomplish their goals and live their best financial lives. We work to fundamentally lower the cost to serve a growing client base, while improving the service experience to meet the expectations of our digitally savvy investor base through consistent, coordinated, scalable solutions.Certifications:Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a , we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling \u0022.\u0022We invite you to Find Your Fidelity at .Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to--, or by calling 800-835-5099, prompt 2, option 3.

Keywords: Fidelity Investments, Boston , Director, Digital Solutions, Executive , Boston, Massachusetts

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