Concert Operations Manager
Company: Global Arts Live
Location: Boston
Posted on: September 18, 2023
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Job Description:
ORGANIZATIONAL OVERVIEW For over 30 years, Global Arts Live has
brought exceptional global music and dance to stages across greater
Boston. We invest in deep relationships with artists, support them
with commissions, develop audiences for their work, and create
connections to under-represented immigrant populations and
communities of color in our region. Since inception, Global Arts
Live has presented more than 800 artists from 70+ countries in over
1,500 performances attended by more than 1 million people. With an
artistic vision focused on cultural diversity, many of our artistic
projects express universal themes of identity, immigration,
heritage, and inclusion. 70% of presented artists identify as
BIPOC. Audience surveys show that our audiences correlate to the
Boston area population with 23% of our audiences identifying as
BIPOC and 44% speaking a language other than English. We aspire to
transcend borders, cultivate community, and enrich lives. Global
Arts Live is ushering in an unprecedented phase of growth and
innovation centered around the launch of a new performing arts
center in Kendall Square, Cambridge that will open in 2026. CONCERT
OPERATIONS MANAGER JOB OVERVIEW Global Arts Live is currently
seeking a Concert Operations Manager to manage all aspects of
logistics, artist hospitality, and concert production support at
multiple venues in greater Boston. You will also assist in box
office, marketing, and other office support and administrative
duties. You will play a critical role in presenting diverse,
extraordinary artists through many aspects of concert production
and nonprofit arts administration. DUTIES
ANDRESPONSIBILITIESConcert Operations Representative Serve as
primary liaison to advance and fulfill all concert-related requests
and requirements while working within designated concert production
budgets. Spearhead planning and execution of all concert events.
Direct artists, artist representatives, venue staff, and outside
contractors via proactive, thoughtful communication to ensure a
successful performance and maintain strong relationships. Serve as
the onsite Global Arts Live representative among artists, agents,
venue staff, etc. Concert Production Manage staging, security,
sound and lighting equipment, backline, insurance, transport,
hotel, and backstage hospitality needs, and other duties. Secure
program copy from artist management and oversee and/or implement
design and printing of concert programs (physical and digital).
Coordinate master class and other community engagement logistics
when applicable. Drive and deliver hospitality and marketing
materials to concert venues. Maintain hospitality and office
supplies inventory. Production Administration Negotiate and solicit
quotes from production vendors. Track production expenses and
oversee financial reconciliation of performances, including invoice
payment, petty cash reconciliations and reimbursements; produce
financial settlements for artist management companies when
applicable. Participate in maintaining and updating
production-related documents and equipment inventory. Support
cross-departmental projects that have artist and performance
implications including special events and educational and audience
engagement initiatives. Contract Administration Oversee, issue, and
track department contracts and payments for agreements (venue
rentals, artist and management contracts, independent contractors,
and commissioning costs). Work with Director of Artistic Programs
and Business Manager and artists/management companies to ensure
appropriate state and federal tax withholding. Other Duties as Time
Permits Under direction of Box Office Manager, assist in ticketing
and database management. Under direction of Director of Marketing,
acquire promotional assets from artists, create and deploy email
campaigns, update community outreach database and local event
calendars, and maintain website, among other tasks. Under the
direction of Business Manager, and liaising with external IT
contractor, handle day-to-day office IT administration such as MS
Office password setups and changes, network, and printer
troubleshooting.REQUIREMENTSTo succeed in this position, you will
possess these qualities, skills, and experience: Minimum two years
of experience in concert operations required. Theater production
experience and live performance production background preferred.
Understanding of technical production including lighting, audio,
video. Professional experience in at least one discipline is a
plus. Detail-oriented self-starter who can efficiently handle
multiple projects simultaneously, excels in a fast-paced
environment, and is willing to take on a variety of tasks, with
impeccable follow-through. Ability to thoughtfully analyze
situations, problem-solve, persevere despite unfamiliar territory
and desire to always strive to exceed expectations. Proactive,
strong communication skills with ability to remain tactful and
supportive in stressful situations and with proven ability to
achieve results when working collaboratively with a wide range of
people, cultures, and ideas. Regular M-F office hours (remote work
permitted for 40% of week) plus evening and weekend hours during
performance season (September - June). Ability to lift 40 lbs. and
climb two flights of stairs. Driver's License required. Please keep
in mind that research shows that traditional candidates apply for
jobs for which they fulfill 60% of the criteria. Systematically
marginalized people including women tend to apply only if they meet
every requirement. If you believe you could excel in this position,
we encourage you to apply. WORK ENVIRONMENT Global Arts Live
offices are currently at 720 Massachusetts Avenue, Cambridge, MA,
and concerts are held in Boston, Somerville, and Cambridge. This is
a hybrid working office, with laptops provided. COMPENSATION This
is a full-time, exempt position with an annual salary ranging from
$50,000 to $70,000, commensurate with experience. For candidates
with limited professional experience, we will provide training and
compensation will be at the lower end of the salary range.
Excellent benefits include health, dental, long-term disability,
and life insurance; SIMPLE Cafeteria flexible spending account;
paid vacation, sick, and personal days; and 10 paid holidays. TO
APPLY 1. You are encouraged to apply as soon as possible since
interviews will be scheduled on a rolling basis. 2. Please create a
single pdf with your cover letter and resume. In your cover letter
please mention how you heard of this opportunity. 3. Email the pdf
to work@globalartslive.org, with CM and your Last Name, First
Initial, in both the email subject line and pdf name. 4. All
applicants will receive a request from our Business Office to
participate in a two-minute demographic survey, as part of our
commitment to conducting an equitable hiring process. Your
responses to this survey are optional, anonymous, and will only be
used to assess the aggregate diversity of our candidate pool.
Responses will not be shared with the hiring manager or used to
consider your job application. Thank you in advance for completing
the survey. Global Arts Live welcomes applications from candidates
of all races, abilities, genders, sexual orientations, religions,
ethnicities, and national origins. Global Arts Live is committed to
creating a work environment that values respect, integrity,
diversity, equity, and inclusion.SDL2017by Jobble
Keywords: Global Arts Live, Boston , Concert Operations Manager, Executive , Boston, Massachusetts
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