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Personal Insurance Account Manager

Company: D Francis Murphy Insurance Agency, Inc.
Location: Medway
Posted on: September 19, 2023

Job Description:

Job Summary: The Personal Insurance Account Manager is responsible for assisting customers in identifying their needs, determining the insurance options that provide the best value, and growing and maintaining the relationship over time. This position requires proactive sales and service including cross-selling additional services to round out relationships.Job Responsibilities:Prequalifies and analyzes prospects' personal insurance needs. Recommends coverages and prepares rating quotes and proposals to sell new accounts.Actively solicits increases in coverage or rounding out accounts through sales to clients. Recommends excess and surplus coverages, as needed, to meet client insurance needs.Educates clients about coverage limitations and informs clients of policy changes, coverage exclusions and insurance coverage needs.At each service contact, reviews current client coverages and recommends coverage and/or market changes to ensure high quality coverage.Keeps informed regarding industry information, new product information, coverages and technology to continuously improve knowledge and stay current.Maintain in-depth knowledge of computer system functions, procedures, coding and reporting capabilities for all carriers.Generates documents and produces correspondence to satisfy client service requests or to provide automated information, as needed by client.Knowledge & Skills Desired:Strong customer service focus with a highly professional and timely mannerIn-depth knowledge of insurance products and usageStrong knowledge of rating procedures, coverage, and industry operationsExcellent computer skills with working knowledge of agency management software, insurance rating software and Microsoft OfficeMust possess strong verbal and written communication and organizational skillsMust have the ability to handle multiple and changing priorities in a fast-paced team environmentMust possess a solid work ethic, strong attention to detail, and be a team playerEducation & Experience:Personal Lines or Property and Casualty license required or achieved within 6 months of employment. Minimum of 3 years of experience as a personal insurance client service representative strongly desired. Strong background in customer service oriented roles preferred. Bilingual ability is considered a strong plus, but not required.Benefit Highlights:-- medical/dental/FSA-- HRA plan pays significant portion of medical deductible-- company paid life/STD/LTD-- 401k company match-- vac/sick/floater time off-- educational support-- 4pm close on Fridays-- monthly office lunches-- additional voluntary benefitsWe are committed to your success as Personal Insurance Account Manager! Care to know what is important to us and drives our success? Check out our Join Our Team video on YouTube!

Keywords: D Francis Murphy Insurance Agency, Inc., Boston , Personal Insurance Account Manager, Executive , Medway, Massachusetts

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