Director/Principal Analyst - Digital Channels Product Area, Digital Solutions

Company: Fidelity Investments
Location: Boston
Posted on: September 19, 2023

Job Description:

Job Description:
The RoleAs a member of the Digital Solutions Chapter in the Digital Channels Product Area, your role is to work with product & offering teams across Fidelity to design and deliver adaptable, consistent, modern and simplified omni-channel experiences & journeys that are designed to drive engagement & primacy.As a Digital Solutions member, you will \u2026

• Partner with design, technology, and other stakeholders to ensure that your squad is focused on solving real customer and business problems and deliver solutions that address them.
• Take a data-driven approach to understanding customer and business needs and translating them into a prioritized backlog of well-understood opportunities and user stories.
• Routinely engage Fidelity Legal, Risk and Compliance to ensure that proposed solutions comply with industry regulations and Fidelity policy & procedures.
• Help define product roadmap and go-to-market approach for testing and launching new features and capabilities into production.
• Provide story writing, acceptance testing, production monitoring, and support to help your team deliver outstanding software in every release.
  The Expertise and Skills you Bring
  • Experience with successful development and delivery of digital products and solutions across mobile, web, and/or chat.
  • Demonstrated interest in omni-channel user experience and industry trends.
  • Fundamental understanding of the technical architecture of web and mobile applications, delivery practices, and may have direct experience working on developer tooling, cloud, APIs, and SDKs.
  • Balance customer insights, market trends, and technical knowledge to bring clarity to ambiguous problems and take action to solve them.
  • Synthesize complex information into clear takeaways and recommendations using both qualitative and quantitative methods.
  • Work effectively across diverse teams, and within your own team, to define and deliver the most impactful work.
    The TeamDigital Solutions Chapter members are passionate about bringing together people, process, and technology to serve our growing customer and associate base. Chapter members share a set of core product management and analytical skills, along with differentiating skills that are suited to the squad to which they are aligned.\u00A0This role is aligned to an Omni-Channel Customer Experience Squad in Personal Investing s Digital Channels Product Area. The Squad focuses primarily on defining and delivering financial planning customer experiences across the\u00A0Fidelity flagship\u00A0mobile app and Fidelity.com.As a Digital Solutions member on this Squad, you will join a community of product people and group of mobile teams that receive ongoing coaching, training, and development resources to help you grow your skills and increase your impact to your team and the overall organization.Please see below for the salary range for work locations in Colorado only:N/A
    
    Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:N/A
    
    Please see below for the salary range for work locations in California only:N/A
    
    Please see below for the salary range for work locations in Washington only:N/A
    
    Certifications:
    Company OverviewFidelity Investments is a privately held company with a mission -to strengthen the financial well-being of our clients. -We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a -, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we re calling \u201C\u201D. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.We invite you to -Find Your Fidelity -at -.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to -, or by calling 800-835-5099, prompt 2, option 3.At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Keywords: Fidelity Investments, Boston , Director/Principal Analyst - Digital Channels Product Area, Digital Solutions, Executive , Boston, Massachusetts