Manager, Key Account Management

Company: Jobber
Location: Boston
Posted on: September 3, 2024

Job Description:

Are you a person that wants to empower small businesses?
Then Jobber might be the place for you! We're looking for a Manager, Key Account Management to join our incredible Sales department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience.
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists.
The team:
Our Key Account Management team spends their day obsessing over our largest customers, helping them improve how they run their business and delivering on our mission to make the people in small businesses more successful. This team lives the values of Be Humble, Be Supportive and Give a Shit in everything they do.
The role:
As a People Leader on the sales team, you will help lead the Key Account Management team.

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• Key Account Management team focuses on Jobber's largest customers and has three core responsibilities:
  
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  • Increasing payments volume by changing customer behaviour and cross selling additional Jobber products.
    
  • Driving customer engagement and retention through relationship building and trust.
    
  • Garnering key customers and product insights used to solve pain points.
    
    
    As a Manager, Key Account Management you will:
    
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    • Scale and expand the Key Account Management team.
      
    • Manage a team of 5+ Key Account Managers (KAM) and optimize results through effective performance management planning.
      
    • Be accountable for team results and KPIs.
      
    • Collaborate with other sales leaders and partners.
      
    • Utilize previous experience to continue building a "winning" sales process.
      
    • Drive and encourage feedback loops.
      
    • Analyze sales metrics and forecasting.
      
    • Recruit, onboard and assist in optimizing sales training.
      
    • Become an ambassador of our culture.
      
      To be successful in this position, you will need:
      
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      • 5+ years of payments sales experience to SMBs and/or sales management or team-lead experience.
        
      • Demonstrated experience in sales management or team-lead experience.
        
      • Extensive experience working as a sales consultant/executive/account manager in a high volume, short cycle, B2B environment.
        
      • A track record of ambitious career growth and exceeding targets.
        
      • A strong understanding of Salesforce, excel spreadsheets and any other methodology of getting the data you need.
        
      • To think big, yet manage the details.
        
      • A commitment and focus to coaching and development.
        
      • Next level communication and relationship building abilities.
        
      • Ability to communicate and articulate strategic ideas with executives.
        
      • An incredible passion for sales and our customer.
        
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Keywords: Jobber, Boston , Manager, Key Account Management, Executive , Boston, Massachusetts