Senior Vice President of Premier Accounts
Company: Granite Telecommunications
Location: Quincy
Posted on: June 2, 2025
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Job Description:
Granite delivers advanced communications and technology
solutions to businesses and government agencies throughout the
United States and Canada. We provide exceptional customized service
with an emphasis on reliability and outstanding customer support
and our customers include over 85 of the Fortune 100. Granite has
over $1.85 Billion in revenue with more than 2,100 employees and is
headquartered in Quincy, MA. Our mission is to be the leading
telecommunications company wherever we offer services as well as
provide an environment where the value of each individual is
recognized and where each person has the opportunity to further
their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one
of the "Healthiest Companies" in Massachusetts for the past 15
consecutive years.
Our offices have onsite fully equipped state of the art gyms for
employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in
donations to organizations such as Dana Farber Cancer Institute,
The ALS Foundation and the Alzheimer's Association to name a
few.
We have been consistently rated a "Fastest Growing Company" by Inc.
Magazine.
Granite was named to Forbes List of America's Best Employers 2022,
2023 and 2024.
Granite was recently named One of Forbes Best Employers for
Diversity.
Our company's insurance package includes health, dental, vision,
life, disability coverage, 401K retirement with company match,
childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your
career with a fast paced and progressive company, Granite has
countless opportunities for you.
EOE/M/F/Vets/DisabledOverview:The Senior Vice President of Premier
Accounts is responsible for the strategic direction, leadership,
and overall performance of the Account Management division at
Granite Telecommunications. This executive will oversee a team of
account managers, ensure the company maintains strong relationships
with key clients, and drive the development of solutions that meet
both client and company objectives. The SVP will play a critical
role in business development, customer retention, and revenue
growth.
Key Responsibilities:
Leadership & Strategy:
Lead the Account Management team to achieve growth objectives and
improve client retention.
Develop and execute strategies to ensure that client needs are
effectively met and exceed expectations.
Collaborate with executive leadership to align account management
strategies with the company's overall goals and vision.
Provide coaching, mentorship, and professional development to
account managers.
Client Relationship Management:
Maintain and grow relationships with key, high-value clients.
Act as a senior point of contact for clients, managing escalated
issues, and ensuring the highest levels of client satisfaction.
Understand client business challenges and objectives to identify
opportunities for new services, solutions, and revenue
generation.
Team Management & Development:
Build and manage a high-performing account management team.
Set performance standards, track team progress, and provide
constructive feedback.
Conduct regular performance reviews and provide ongoing training
opportunities to team members.
Ensure correct staffing levels within the Account Management team,
optimizing team structure and resource allocation to meet client
needs and business goals. Collaborate with HR to identify and
address any staffing gaps or resource needs.
Financial & Operational Management:
Develop and monitor key performance indicators (KPIs) for account
management success.
Ensure account managers meet or exceed their revenue and retention
targets.
Work closely with other departments (sales, marketing, operations)
to streamline processes and improve overall service delivery.
Business Development:
Partner with the sales team to identify opportunities for upselling
and cross-selling.
Participate in the development of new business and partnerships,
working closely with potential clients to close deals.
Reporting & Analytics:
Provide regular reports to the executive team on account
performance, client satisfaction, and market trends.
Analyze client feedback and industry trends to inform
decision-making and improve services offered.
Qualifications:
Bachelor's degree in Business, Marketing, or related field (MBA
preferred).
15+ years of experience in account management, with at least 10
years in a leadership position, preferably in telecommunications or
technology.
Proven track record of managing and developing high-performing
teams.
Strong understanding of account management processes and customer
relationship management tools.
Excellent interpersonal, communication, and negotiation skills.
Ability to work collaboratively across departments and with senior
leadership.
Strategic thinker with strong problem-solving abilities.
Experience managing budgets, P&L, and financial
forecasting
Keywords: Granite Telecommunications, Boston , Senior Vice President of Premier Accounts, Executive , Quincy, Massachusetts
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