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Consumer Insights Manager

Company: MassMutual
Location: Boston
Posted on: May 19, 2019

Job Description:

Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We're people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we're stronger.Description------


The role of the Consumer Insights Manager is focused on leading development and execution of strategic primary research projects, developing and maintaining primary and secondary research capabilities and tools to help provide key insights, and helping business leaders make data-driven decisions. This role requires a high degree of collaboration, multi-tasking, and problem solving to tackle the broad learning agenda we, as a team, are pursuing. The expectation is the individual can identify and explain key findings and strategic implications of research results in a simple, easy to understand manner that is free of subject-specific jargon. It is necessary for this individual to be able to go beyond the data to developing strategic and actionable insights. This individual should also have demonstrated expertise in influencing business strategy and shaping marketing strategic direction. The individual in this role should have a deep knowledge of state of the art research methodologies, tools, and application of best practices to the business. The individual in this role should have experience building and nurturing customer communities and mining secondary research to uncover trends impacting our business.


  • Provide Strategic Insights

    • Build relationships with business partners and through a deep understanding of our business and our customers, provide insights to enable them to make fact-based decisions.
    • Develop stories from the data to deliver strategic and actionable insights
    • Execute Research Projects

      • Design, implement, and manage strategic research projects including presenting recommendations based on learnings.
      • Establish and manage relationships with external research partners.
      • Support enterprise-wide research and customer experience projects.
      • Curate learnings across multiple data sources to develop broader and deeper insights.
      • Build manage and nurture customer communities to provide access for our business partners to quick, rich customer feedback and insights.
      • Mine secondary research sources and perform data analysis to uncover macro trends and insights that help shape business decisions.
      • Expand and maintain the central research repository and proactively communicate key trends and insights from it.
      • Identify strategic research partnerships, manage relationships for maximum benefit to business partners by connecting them to research consultancy services, secondary insights and primary insight capabilities.


        • 5-7 Years of consumer insights, strategy and/or relevant consulting experience
        • Bachelor's degree required
        • Authorized to work in the United States without sponsorship now or in the future


          • Strategic thought leadership - ability to connect the dots and influence business strategy and execution. Ability to synthesize insights across disparate data sources and studies. Ability to go beyond the data to tell a clear, compelling story.
          • Expertise in customer community building and management
          • Build and sustain business partnerships (internal & external) including vendor management.
          • Excellent interpersonal and communication skills; ability to effectively interact with a diverse team; strong influencing skills.
          • Expertise in application of new research methodologies. Practical application of research across product development cycle.
          • Define key issues clearly despite incomplete or ambiguous information. Strong analytical and problem-solving skills.
          • Manage multiple projects simultaneously.
          • An intense curiosity and passion for the category
          • Expertise in financial services industry preferred.

            Ranked No. 93 in the annual FORTUNE -- 500 Ranking (FORTUNE -- Magazine, June 2018) and recognized as a World's Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

            CORE VALUES

            Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

            Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

            Value People: We respect and learn from each other's diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

            Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

            Achieve Results: We focus on winning by exceeding expectations and getting better - everyone, every day.

            For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

            MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

Keywords: MassMutual, Boston , Consumer Insights Manager, Executive , Boston, Massachusetts

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