BostonRecruiter Since 2001
the smart solution for Boston jobs

Director, International Client Management

Company: Massachusetts General Hospital
Location: Boston
Posted on: November 12, 2019

Job Description:

Director, International Client Management GENERAL SUMMARY/ OVERVIEW STATEMENT: Mass General is engaging in an exciting, long-term advisory relationship with a hospital/healthcare client in Thailand, focused on joint programmatic development to enhance and expand the client in areas including systems and operational planning, leadership, quality and safety, workforce development, etc. (the 'Project'). This effort is part of the Mass General International Advisory Services Program. The Massachusetts General Hospital and Massachusetts General Physicians Organization have positioned the newly created International Advisory space as a strategic growth area and high-priority program for Mass General. The main goal of this program is to expand the Mass General brand internationally. The Program and its staff manage existing consulting engagements, and proactively build out and manage new lines of business, and areas of work will include International Consulting Engagements, New Product Development, Business Development, Financial Management and Contracting. The vision of the International Advisory Services Program is to establish a network of collaboration hospitals worldwide that provide patient care routed in international standards, to offer novel Mass General clinical, education and research programs, and to build awareness of Mass General internationally. Being a part of the Mass General International Advisory Services team is an exciting opportunity to contribute to expanding MGH-level exceptional healthcare across the world. Reporting to the Client Executive and Senior Director of International/Advisory Services and collaborating with the Director International Project Implementation, the Director, International Client Management role will spend significant time working in Thailand and Boston. The role is primarily client-facing, working most closely with the client leadership and project management team to lead projects and workstreams with goal of achieving the deliverables stated in established Statement(s) of Work. The Director, International Client Management will also serve as a liaison to the Boston Mass General team to ensure both teams are working efficiently towards successful partnership and implementation of all associated deliverables. The ideal candidate will have exceptional communication and organizational skills, experience in healthcare program development (preferably in complex hospital setting and/or international space) and demonstrated success in large-scale project management. PRINCIPAL DUTIES AND RESPONSIBILITIES: Relevant activities include, but are not limited to the following: - Project / Deliverables Management: Responsible for facilitating and assuring the execution of client responsibilities outlined in Project's Statement of Work(s), in close collaboration with Boston team - Manages day-to-day Project operations associated with advising a healthcare partner on opening hospitals and/or clinical service lines - Directly manage the client's deliverables for the Statement of Work(s) tied to the Project - Coordination of resources across all levels of the client institution - e.g. Senior Leaders, Physicians, Nurses, Front Line Clinicians, administrators - Works collaboratively with Client Executive, Director counterpart, and others based at Mass General to ensure alignment of and tracking towards meeting Project goals - Directly manage project coordinators and others that are staffing/executing Project deliverables, and the work they produce - reports, analytics, agendas, workshops, etc - Manage meeting schedules required to execute work - e.g. internal meetings, routine client and project meetings, etc. - Develop progress reports, and provide regular updates to client and Mass General - Assists in aligning with advisory services infrastructure and protocols: time tracking, revenue tracking, templates, project management onboarding process, document storage - Client Management: Responsible for managing and maintaining superb client relationship - Ensures constant progress toward progress goals with client through routine and ad-hoc check-in meetings - Manages client communications - emails, phone calls and meetings when necessary, including off-hours - and employs superb interpersonal skills in interactions with client team - As issues and conflicts arise, work collaboratively with client team (and Mass General team) to resolve effectively and promptly - As necessary, gains further content expertise in Project by conducting market research and understanding healthcare landscape in client country/region - Leadership: Plays a leadership role in the direction of this Project that spans across both institutions, which includes: - Leads an Operations/Project Management team, which may be Thailand-based - Participates and provides information for Joint Steering Committees as requested - Acting on behalf of the Client Executive and Project Senior Leadership team when needed for specific assignments. - Strategic and operational oversight of Project, particularly from client-facing perspective, to ensure all activities align with Statement of Work(s) from a cost, timeline, and content perspective. QUALIFICATIONS: - Master's Degree required. - 7+ years of progressive experience in health care management, with strong focus on operations, strategy, consulting and/or international program development preferred - 2+ years of direct project management experience required - Verbal fluency in Thai language preferred - Applicants must be legally authorized to work in the U.S. and be willing and eligible to pursue legal work authorization in Thailand. SKILLS & COMPETENCIES REQUIRED: - Interpersonal/Communication Skills - Strong interpersonal and written and verbal communication skills in order to relate appropriately and effectively to diverse audiences at all levels of an organization. Carry out position with a high degree of customer service, positive attitude, and teamwork, focusing on client management. Must possess excellent written and verbal communication skills and ability to create and deliver written and oral presentations - Organizational Ability/ Project Management Skills - Ability to work independently, i.e. plan, organize, delegate and meet established deadlines. Ability to work flexibly with several individuals/teams/projects simultaneously and to prioritize work under time pressure. Follow-through and exceptional attention to detail on all project tasks is essential. Well-versed with project management tools and principles, including Gantt charts, effective meeting management, clear minutes and follow-up. - Independent Judgment - Must remain flexible and be able to adapt easily to changing demands and needs. Must demonstrate exceptional problem-solving skills, sound decision-making skills, well-developed analytical ability and know when to escalate issues when necessary. Ability to appropriately handle sensitive/confidential information with tact and discretion. - Leadership - Outstanding leadership abilities including the ability to plan, problem solve, develop goals and objectives, establish priorities, collaborate with others, influence stakeholders and foster teamwork. Ability to build and gain consensus, as well as a track record in conflict management and resolution - Other - Broad knowledge of health care administration, principles and practices - Ability to work effectively in matrixed organizations and be accountable to several roles and groups - Comfort with development and interpretation of financial documents/report - Ability to work independently with minimal oversight - Highly motivated, exceptional integrity, and ability to develop a common vision among a variety of constituents SUPERVISORY RESPONSIBILITY: Direct: Potentially, as role evolves, 1-2 direct reports which may include project manager/coordinator roles Regardless of supervisory responsibilities, this role requires incumbent to champion ideas, support high morale, and accomplish projects through collaborating with others of various titles and levels throughout the client and home sites. Requires the incumbent to foster relationships and exert influence with individuals at multiple levels of the organizations including professional staff, leaders, frontline staff, etc to achieve Project goals. FISCAL RESPONSIBILITY: Not a primary responsibility of the role but as a project leader, responsible for ensuring the efficient use of time and resources related to Statement of Work(s). May be responsible for developing basic budgets, conducting financial analyses, or tracking costs for different components within Statement of Works for review by Project Executive Leadership. WORKING CONDITIONS: Role will spend significant portion of time conducting work in Thailand. May require work outside of business hours given time difference between the Boston and Thailand Project sites. Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged. MA-Boston-MGH Main Campus MGH Main Campus (MGHMAIN) 55 Fruit Street Boston, 02114 MGH Main Campus 55 Fruit Street Boston Professional/Managerial Massachusetts General Hospital(MGH) Full-time Day Job Regular MGH Center for Specialized Service Oct 24, 2019

Keywords: Massachusetts General Hospital, Boston , Director, International Client Management, Executive , Boston, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Branch Manager Tier 2
Description: DescriptionAs a Branch Manager, you'll operate as business leaders and be responsible for coaching and building your team in a profit and loss environment. You determine the success of your branch by (more...)
Company: Citizens Bank
Location: Brighton
Posted on: 11/13/2019

Director/Sr Director, Regulatory CMC (Rare Disease/Oncology/Gene Therapy)
Description: Director/Sr Director, Regulatory CMC Rare Disease/Oncology/Gene Therapy - - Windsor Bux are partnered with a groundbreaking company that is searching for a dynamic Director/ Senior Director Regulatory (more...)
Company: Windsor Bux
Location: Boston
Posted on: 11/13/2019

Commercial Summer Intern - UPM Project Manager Boston
Description: DescriptionCitizens Commercial Banking is growing the future leaders of our organization. - We host summer interns each year, who are interested in a career in commercial banking. The Commercial Summer (more...)
Company: Citizens Bank
Location: Hull
Posted on: 11/13/2019


Director, Computational Chemistry
Description: Director, Computational Chemistry br -- br My client is expanding and looking to hire a Director of Computational Chemistry.-- The ideal candidate will take on the following
Company: Job Juncture
Location: Boston
Posted on: 11/13/2019

Apps Systems Engineer 5 - Product Manager
Description: Job Description br At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of (more...)
Company: Wells Fargo Bank
Location: Belmont
Posted on: 11/13/2019

Associate Director/Director of New Product Planning
Description: The Associate Director/Director of New Product Planning will drive key analysis and provide insights into the future commercial potential of Momenta's clinical programs, including Myasthenia Gravis gMG (more...)
Company: Momenta Pharmaceuticals
Location: Boston
Posted on: 11/13/2019

Branch Manager Tier 1
Description: DescriptionAs a Branch Manager, you'll operate as business leaders and be responsible for coaching and building your team in a profit and loss environment. You determine the success of your branch by (more...)
Company: Citizens Bank
Location: Allston
Posted on: 11/13/2019

Associate Product Manager-Consumer Goods
Description: Accountability Objective: This position will partner with our Product Managers to supporting managing the portfolio of Gemline's product assortment. This will include responsibility for analyzing market (more...)
Company: Gemline
Location: Lawrence
Posted on: 11/13/2019

Dental Office Manager
Description: We believe that creating perfect smiles makes the world a better place. We are seeking a Dental Office Manager who holds that same value and wants to help our dental clinic serve our patients more efficiently (more...)
Company: Assembly Dental
Location: Somerville
Posted on: 11/13/2019

Commercial Summer Intern - UPM Project Manager Boston
Description: DescriptionCitizens Commercial Banking is growing the future leaders of our organization. - We host summer interns each year, who are interested in a career in commercial banking. The Commercial Summer (more...)
Company: Citizens Bank
Location: Brighton
Posted on: 11/13/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Boston RSS job feeds