Director, Product Development - 2056472

Company: Fidelity Investments
Location: Merrimack, NH
Posted on: June 17, 2022

Job Description:

Identifies core and common servicing capabilities and customer journeys across the enterprise, using Java, Amazon Web Services (AWS), Rest API's, and Agile project methodologies. Provides business case and value-oriented solutions using Artificial Intelligence (AI), Machine Learning (ML), Data Science, Java, Angular, and API Platform Integration. Enables the end-to-end adoption of digital first service models to implement a seamless digital experience across channels and platforms. Evaluates the adoption of servicing activities -- withdrawing money, password resets, beneficiary, trading, account opening, bill pay, cash management, check writing, money transfer, and AI powered internal and external digital capabilities -- across the enterprise.

Primary Responsibilities:

Creates alignment between organizational strategy and digital implementation to prioritize initiatives critical to organizational objectives.

Evaluates discretionary and non-discretionary technology projects.

Draws parallels between initiatives and identifies strategic areas to devise solutions allowing business units to achieve scale and greater speed to market.

Identifies and defines preferred digital paths for customer journeys by defining digital strategy, using backend technology applications and systems across channels (branches, phones, and Web).

Identifies dependencies between internal and external applications to align customer journeys across channels and keep them consistent.

Builds integration and alignment for digital transformation across the enterprise by identifying policy and procedure requirements and their impact on customer journeys.

Identifies the preferred digital path for a given transaction.

Partners with technology teams to drive initiatives allowing customers and associates to adopt their preferred digital path.

Reduces dependency on call centers and branches for general maintenance needs.

Identifies methods to increase customer ability to self-service through digital channels.

Sets and manages technology vision and strategies for customer experience digitization.

Predicts and measures outcome and consequences of design.

Oversees the technical implementation of cross-divisional components.

Initiates and drives project or strategy discussions with users or external groups to resolve issues.

Sets vision, goals, and direction of team/organization.

Plans and leads organization-wide initiatives.

Provides leadership, technical supervision, and expertise to multiple teams in broad technical areas on complex organization-wide projects.

Draws on in-depth knowledge of the business or function to provide business unit-wide solutions.

Education and Experience:

Bachelors degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and six (6) years of experience in the job offered or six (6) years of experience performing systems analysis and quality assurance of transaction processing Web applications within a mutual fund, trading, or shareholder environment.

Or, alternatively, Masters degree (or foreign education equivalent) in Computer Science, Engineering, Information Technology, Information Systems, Mathematics, Physics, or a closely related field and four (4) years of experience in the job offered or four (4) years of experience performing systems analysis and quality assurance of transaction processing Web applications within a mutual fund, trading, or shareholder environment.

Skills and Knowledge:

Candidate must also possess:

Demonstrated Expertise (DE) developing and managing digital products, business functions -- analyzing cash management product ecosystem (cash, cards, bill pay, money movement, peer-to-peer payments, retirement income, and 529 college savings) -- customer journeys and personas, and key business drivers and KPIs across technology, business, and operations groups in a financial services and banking environment; and identifying dependencies and synergies between external and internal applications and their impact on customer journeys to fuel business growth and scale, using Java and iOS based Web application infrastructure.

DE building the vision, strategy, and roadmap of omni-channel customer facing digital products according to Agile methodologies, using Microsoft Office, Aha!, ProductPlan, and MURAL; identifying data strategies and leading an interdisciplinary team to build and launch multi-channel (mobile and Web) enabled experiences across technology stacks -- mobile, Web, and platform level products or services -- using AI technologies, REST API services, and scalable platforms; and taking retail products to market and driving client adoption, using REST (Postman), XML (SOAP UI), Java Script, JSON, Python, Angular, and Scala.

DE performing business and systems analysis, and developing middleware applications, using REST APIs, SQL, XML, and JSON; and participating in the full Software (SDLC) and product development lifecycle, using XP and Scrum methodologies, Java, Angular, JSON, REST APIs, SQL, and XML in an Agile environment.

DE analyzing and translating customer data and insights into product specific opportunities -- strategically prioritizing enhancements that benefit customers and the business; and performing user interface design to create wireframes, mockups, and prototypes to assist with usability testing and final design solutions, using Tableau, QlikSense, Microsoft Powerpoint, and SQL.

For full job details and to apply, please visit https://jobs.fidelity.com/ and search for job number: 2056472.

Keywords: Fidelity Investments, Boston , Director, Product Development - 2056472, Finance , Merrimack, NH, Massachusetts