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Associate Client Partner, Healthcare

Company: Epsilon
Location: Wakefield
Posted on: February 25, 2021

Job Description:

Company DescriptionEpsilon is the leader in outcome-based marketing. We enable marketing that's built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID--, the most accurate and stable identity management platform representing 200+ million people, Epsilon's award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world's top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.Job DescriptionEpsilon-- is a global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. It doesn't matter where you are in the Epsilon landscape or which accounts you're assigned to, chances are you'll be connecting with people all over the world to leverage new and better ways to help our clients create dynamic and meaningful direct-to-customer connections. We combine the industry's best marketing technologies, predictive data and innovative agency services to deliver greater impact and meet the needs of global brandsThe Associate Client Partner - Healthcare is a high performing candidate focused on developing strategic client relationships and driving growth. Candidate should have strong relationship management skills, a proven track record in selling professional services and software, an entrepreneurial spirit, and healthcare/pharma experience. In this role, candidates will have responsibility for strategic account planning and execution, client retention and growth, and development of executive-level client relationships for Fortune 500 clients. You will have responsibility for either a medium sized client relationship or a portion of a very large client relationship. The candidate should have demonstrated the ability to create solutions and services that deliver breakthrough campaigns and customer experiences informed by strategic insights, data and technology.The Work You'll Do You will be responsible for the development and execution of a three year strategic plan for assigned clients; account strategies that deliver business value to clients and generate growth for Epsilon. You will build and maintain executive relationships between Epsilon and the client; this includes identification and cultivation of all individuals who influence, buy, or have a stake in solutions / services that Epsilon can provide. You will work closely with an enterprise sales rep and cross functional team to execute on account growth and development strategies. The candidate will play a critical role in the customer experience that we aspire to create at different stages of the customer life cycle. You will be able to quantify and articulate the business value that Epsilon provides to your clients; the client will understand the business impact of Epsilon solutions and services. Finally, you will be accountable for ensuring that revenue forecasts and sales pipelines are accurate; you will also be accountable for all contracts and legal agreements between Epsilon and the client.Successful client partners will hit profit and client satisfaction targets, retain their clients, and generate growth year over year.Essential Functions* Acting as "quarterback" to communicate the full vision of how brand marketing, MRL, technology, brand/digital agencies, and vendor partners should interact in order to optimize the success of client programs* Developing an in-depth knowledge of the client's business, strategic objectives and annual goals; healthcare sales/marketing, key trends, disruptors; competitors, positioning, key trends, marketing programs; organization structure, decision making process, medical/legal/regulatory approval process, key influencers and stakeholders, budget ownership; key initiatives, objectives, decision makers, budget; marketing technology landscape, relationships with Epsilon competitors* Communicating the client vision to the overall account team (delivery, client services, sales, strategic consulting and partner organizations)* Leading a cross functional team to create and execute on a three year strategic account plan* Building strong consultative relationships with key client executives and navigating various levels within the client organization and across brands, marketing centers of excellence, IT, and procurement functions* Meeting with and maintaining a strong presence with your clients (virtual and future in-person travel)* Playing a leadership role in pursuits, proposals and overall account management* Acting as the voice of the client for solution design* Forecasting of revenue and growth opportunities, negotiation of contracts and legal documents, and oversight of billing* Staffing and developing the client services team* Serving as an escalation point for key challenges with accountability for the resolution of client issues* Proactively assessing the market landscape, what competitors are doing, as well as continuously keeping up to date with Epsilon's offering and solution/product development pipeline.Qualifications* 8+ years' experience in health-related industry (pharma, insurance, biotech, or other commercial)* 8+ years' experience as account relationship and/or business development manager serving clients* Experience working independently in and with large, highly-matrixed corporate environments* Experience in and with organizations with significant scale and complexity* Experience achieving against high growth/sales targets* Experience working in a consultative manner with clients and serving as a key advisor and partner* Experience leading high-stakes work (e.g. key accounts, strategic initiatives)* Experience in fast-changing environments* Experience managing challenging (external) stakeholders* Track record of delivering high impact solutions and experiences, collaborating with cross functional teams, and driving vision and purpose* Relevant industry experience and knowledge, preferably in leadership or account management roles.* Deep and varied expertise in in digital marketing.* Passion for client service and delivering positive business outcomes for clients* Success in playing a leading role within a matrixed account team* Strong background in crafting and delivering proposals* Ability to influence and lead cross-functional teams in multiple client pursuits and initiatives concurrently* Strong business insight and strategic mindset* Poise, executive presence, outstanding communications skills* Bachelor's degree required, MBA is desirableAdditional InformationGreat People, Deserve Great BenefitsWe know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.Epsilon will provide accommodations to applicants needing accommodations to complete the application process.REF79005F

Keywords: Epsilon, Boston , Associate Client Partner, Healthcare, Healthcare , Wakefield, Massachusetts

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