Team Lead - Primary Care Clinic
Company: Boston Medical Center
Posted on: February 25, 2021
Boston Medical Center (BMC) is more than a hospital. It--s a
network of support and care that touches the lives of hundreds of
thousands of people in need each year. It is the largest and
busiest provider of trauma and emergency services in New England.
Emphasizing community-based care, BMC is committed to providing
consistently excellent and accessible health services to all-and is
the largest safety-net hospital in New England. The hospital is
also the primary teaching affiliate of the nationally ranked Boston
University School of Medicine (BUSM) and a founding partner of
Boston HealthNet - an integrated health care delivery systems that
includes many community health centers. Join BMC today and help us
achieve our Vision 2030 which is a long-term goal to make Boston
the healthiest urban population in the world. Department: Primary
Care - 5B Schedule: Full Time POSITION SUMMARY: Responsible for the
optimal functioning of the department by ensuring patients receive
quick access, excellent customer service, quality patient care and
are referred to the appropriate sources. Provides leadership in
complying with governmental, accreditation, other
regulations/requirements, and with clinic policies. Maintains
efficient patient flow from check-in to discharge in clinic.
Oversees clinic support staff to ensure the following:
- Assists in overall monitoring patient flow, and monitors
patients wait time.
- Obtains and reviews patient charts for instructions in order to
implement patient's course of care.
- Ensures clinical data, ancillary studies and referrals are in
order for patient appointments.
- Establishes and maintains efficient communications between
front desk and clinical personnel. Functions as a coach to
administrative support staff on technical, operational and
policies/procedural issues. Communicates information, promotes
excellence, quality care and cooperation among team members.
Manages work flow and monitors quality of work of the support staff
group to ensure an efficient operational flow, timely completion of
assignments and adherence to department's standards and
regulations. Distributes work load in a fair and equitable manner
in order to meet departmental goals and ensure proper patient flow.
Assists manager in determining appropriate work schedules to meet
targeted goals; identifies problem areas and initiates changes in
assignments, procedures, etc. Works cooperatively with team and
takes appropriate steps to effectively resolve issues, seeking
assistance from supervisor/manager when needed. Ensures that
patients are directed to appropriate sites in a timely manner.
Ensures that facility meets regulatory standards, as outlined by
the hospital and Department of Public Health. Responds to patient
inquiries, consulting with providers as needed. Authorizes
"add-ons" on provider schedules, when deemed appropriate.
Coordinates Interpreter Services to minimize the interpreters' time
spent in clinic. Assists in the onboarding of new hires and
temporary staff when necessary Performs the duties of the
administrative support staff within the department, as needed.
- Works on a daily basis denials via REQ's, TES edits,
registration, billing and follow-up data, credit reconciliations,
and audits of outside billing vendor. Monitor and resolve problem
- Schedules appointments and obtains and updates registration
information, including demographic, insurance and referral source,
- Notifies and confirms patient appointments via mail and/or
telephone, or coordinates this task with others.
- Assists referral source, subspecialist and patient with
- Prepares and reviews automated registration and appointment
scheduling reports on billing edits, registration quality, patient
no shows, etc. Provides feedback to manager regarding corrective
action required. Remains knowledgeable of and follows appropriate
policies, procedures, and work rules, including but not limited to,
policy regarding hours of work, absenteeism and tardiness. Provides
feedback to manager regarding follow-up action or non-compliant
issues. Maintains a complete understanding of emergency procedures.
Conforms to hospital standards of performance and conduct,
including those pertaining to patient rights, so that the best
possible customer service and patient care may be provided.
Utilizes hospital's behavioral standards as the basis for decision
making and to support the hospital's mission and goals. Follows
established hospital infection control and safety procedures.
Performs other duties as needed. EDUCATION: An--Associate's degree
in Business or related field (or equivalent combination of formal
education and experience). Requires at least three years of
relevant work experience with one of the required years of
experience in healthcare, customer service, managed care or medical
insurance. KNOWLEDGE AND SKILLS:
- Ability to mentor, guide and motivate direct reports through
demonstration of best practices and leading by example.
- Excellent organizational skills to set priorities and
efficiently complete assigned work.
- Ability to effectively speak, read, and write English.
- Requires excellent communication, interpersonal and problem
- Excellent customer service skills and ability to communicate in
a courteous, pleasant and professional manner with patients,
general public, staff members, outside agencies, and all other
internal and external contacts.
- Ability to work independently and to make decisions based on
department polices and established procedures.
- Must be able to maintain strict protocols of all confidential
or sensitive information. Full time 17682 About Us BMC Named by
U.S. News & World Report Among the Best Hospitals in the Region and
a High Performing Provider in the Areas of Nephrology and
Geriatrics The Human Rights Campaign named BMC a Leader in LGBT
Healthcare Equality in its 2014 Healthcare Equality Index (HEI)
report. BMC Named one of the 150 Great Places to Work in Healthcare
by Becker's Hospital Review Boston Magazine Named 62 BMC Physicians
as "Tops" in their Respective Fields, Including Nahid Bhadelia, MD,
Infectious Diseases, Featured on the Cover. BMC wins Healthy
Hospital Award from Stryker Sustainability Solutions for our
dedication to reducing waste and investing in environmentally sound
health care practices. Healthcare Information and Management
Systems Society Analytics Electronic Medical Records Adoption Model
Honors BMC with Stage 6 Recognition.
Keywords: Boston Medical Center, Boston , Team Lead - Primary Care Clinic, Healthcare , Boston, Massachusetts
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