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Associate Director of Clinical Supports

Company: Pine Street Inn
Location: Jamaica Plain
Posted on: January 27, 2023

Job Description:

Associate Director of Clinical Supports Department: Behavioral Health -- Housing StabilizationOffice: Creighton StreetLocation: Jamaica Plain, MAPosition Type: Direct CareHours/Shift: Morning - First ShiftEmployee Type:: Regular Full-timeSTART YOUR APPLICATION ( SCHEDULE: 40 hours, Monday - Friday, 8:30 am - 5:00 pm, this is a non-essential, hybrid position, working two (2) days remote and three (3) days on site.LOCATION: 35 Creighton Street, Boston, MA PAY: $83,616/year + DOE. This position carries a hiring bonus of $1500.00, payable in instalments of: $750.00 upon hire and $750 at six (6) months of employment-This bonus is only available to new, external hires to Pine Street Inn, including temporary staff who are thereafter converted to permanent employment status. This bonus is not available to Pine Street Inn staff or paid interns or paid co-op students who are seeking a transfer to this role. This bonus is only payable for work actually performed in this role. Employees who leave their position before they have worked all the time required for each bonus installment will not be eligible to collect further payment for their prior position, even if they stay at Pine Street Inn in another position.- JOB DESCRIPTION:The Associate Director of Clinical Supports is responsible for the operations and clinical management of the multi-faceted Housing Stabilization Team, a clinical support team, which includes Integrated Clinical Supports, Crisis Evaluation and Response Supports (Crisis Team), and Peer/Recovery Supports. The Housing Stabilization Team provides comprehensive clinical supports to both individuals and staff in the Housing Department, Safe Haven Department and Veterans Department. The Associate Director must have strong clinical skills and expertise in order to provide clinical consultation to the Team so that they can in turn provide support, clinical services, and appropriate resources addressing the complexities of care for individuals with histories of trauma, mental illness and/or addictive disorders, utilizing Harm Reduction as a model of engagement, intervention and evaluation. The Associate Director will also provide guidance and supervision to the clinical team to develop and offer solution-focused interventions that promote stability, wellness and recovery and ultimately restore housing environments to their non-crisis state, optimal states of well-being as quickly and efficiently as possible with housing retention and promoting independence being the ultimate goal. The Associate Director will assist with program and policy development, develop and lead staff training and in-services and will assist the Director of the Housing Stabilization Team in pursuing new program funding opportunities. The Associate Director will need to be a team player and a collaborator, and collaborate and coordinate services with other departments within the Behavioral Health division and with other divisions. The Associate Director also plays a significant role in the implementation of any future initiatives including expansion of clinical supports as outlined in the Pine Street Inn-s strategic plan.QUALIFICATIONS:EDUCATION/TRAINING

  • Master's degree or higher
  • LICSW, or ability to obtain independent licensure within 1 year of hire
  • Currently certified in or have ability to achieve CPR, and First Aid certification
  • Recovery Coach Supervisor Certification or willingness to obtain certification within 6 months of employment
  • Ten (10) years- experience providing services to adults who experience mental illness, substance use disorders and may have symptoms related to traumatic brain injury and experiences of trauma.
  • Minimum of two (2) years clinical supervisory experience
  • Demonstrated expertise in developing and writing risk assessments.
  • Ability to effectively identify risk and translate that into crisis plans.
  • /''Valid driver-s license.
  • Proficiency in word processing and other computer functions.
  • Demonstrated professional communication and organizational skills.
  • Ability to work independently and as part of a team.
  • Ability to utilize effective crisis intervention techniques
  • Experience and knowledge of recovery models and practice, including strengths-based work and harm reduction.PREFERRED:
    • Five (5) years of management and/or supervisory experience
    • Experience working with individuals in varied community based residential settings
    • Experience working in Crisis team, crisis coverage or emergency response settings
    • Experience in working and collaborating with medical and behavioral health staff in inpatient and respite settings.
    • Experience working in an inpatient/outpatient crisis response settingPHYSICAL ABILITIES:REQUIRED:
      • Ability to access different building locations and program sites, including climbing several flights of stairs and lifting up to 50 pounds of weight
      • Ability to use computer, calculator, fax, copier and other office equipment
      • Ability to travel to multiple sites related to the specialized programs
      • Flexibility to work or be available according to program demands
      • Excellent verbal/written communication and interpersonal skills
      • Ability to communicate professionally both verbally and in writing, including the ability to successfully represent organization in various forums
      • Ability to effectively provide supervision to culturally, racially and gender diverse team
      • Effective team builder and leader
      • Strong interpersonal, conflict resolution and crisis management skills
      • Ability to take initiative, plan and work independently
      • Excellent individual and group supervisory skillsMENTAL ABILITIES:REQUIRED:
        • Must be able to perform a wide variety of difficult tasks at the same time
        • Must possess demonstrated conceptual abilities to facilitate the implementation of change within program or department while helping others deal with transition.
        • Excellent individual and group supervisory skills required.
        • Experience advancing the skill and work of team members and fosters employee development by providing a supportive learning environment.
        • Ability to work with individuals with untreated mental illness and substance abuse issues required
        • Successful candidate must be able to work creatively, provide training to small and large groups, and function as a member of a teamESSENTIAL FUNCTIONS:
          • Oversee management and clinical practices of the Housing Stabilization Team which includes the: Integrated Clinical Supports, Crisis Evaluation and Response Supports (Crisis Team), Peer/Recovery Supports.
          • Provide programmatic oversight and be responsible for the clinical and administrative supervision of 2 crisis support clinicians, 2 crisis support works, 1 recovery coach supervisor, and recovery coaches of the Housing Stabilization Team
          • Provide clinical guidance and clinical consultations to the Housing Stabilization Team. Assist on individual and complex cases as necessary.
          • Provide administrative supports to the HST as needed with electronic Health Records, documentation, compliance, etc.
          • Create resources for HST team to cultivate and coordinate support services related to accessing after-hours resources such as detox, respite beds, medical evaluation and psychiatric medication evaluation, as well as medication management.
          • Participate, as requested by Housing Directors and Clinicians, in case conference meetings. Provide leadership, guidance, and training to other team members around client rehabilitation services, including symptom management, skill development, and psycho-educational services focused on activities of daily living, as well as social functioning and community living skills.
          • Ensure ongoing referrals for Recovery Coach Support services, set up financial management systems with the Pine Street Inn Finance Department in collaboration with Billing Specialist and ensure that Recovery Coach is meeting program goals and outcomes for billing. Provide appropriate training and supervision to the Recovery Coach Supervisor to ensure these tasks are met.
          • If and when needed provide onsite tenant stabilization and intervention services which is focused on alleviating the crisis state, reducing harm and reducing symptoms; provide debriefing support services to tenants who may have been directly or indirectly impacted by an onsite traumatic event i.e., tenant death, non-fatal overdose, violent episode, displacement by flood, fire or another event
          • Responsible for convening and leading regular program/team/clinical meetings and attend monthly leadership meetings.
          • Assess the clinical requests/referrals for the Housing Stabilization Team and Crisis Team. Training and supporting the Triage Specialist to enter them into the EHR system once the referrals have been clinically assessed
          • Develop and provide clinical trainings for the team.
          • Provide leadership, guidance and consultation for the team around tenant rehabilitation services, including symptom management, skill development, and psycho-educational services focused on activities of daily living, social functioning & community living skills.
          • Interview, hire, train, and supervise staff, including written evaluations and progressive discipline when necessary. Manage the Housing Stabilization Team New Employee Orientation process for the team; create and monitor orientation binder materials.
          • Schedule and oversee clinical training and development for staff to ensure compliance with Pine Street Inn policies.
          • In coordination with Director and Associate Director of Housing, assess housing locations identified as -hot spots- (these are locations that experience multiple incidents in a brief period of time and those incidents appear to be related to a tenant-s deteriorating mental health, increased substance use, escalating domestic violence and/or escalating behavioral incidents) and then direct additional staffing support services to these locations with the intention of decreasing risk and increasing stability and staff supports.
          • In conjunction with the Director, lead the promotion of evidence-based practices (EBPs) for the Clinical team; work closely with Supervisors for each Department to identify staff skill/knowledge gaps and implement training as needed; develop supervision tools that promote EBPs.
          • Collaborate with the Director to lead a department wide strategic planning effort for new initiatives and expansion efforts.
          • Working together with the Director, ensure that any funding, billing, contractual and regulatory requirements are met for all contracts including but not limited monthly/quarterly/annual progress reports, internal Pine Street Inn reporting, utilization of Electronic Health Records systems, etc.
          • Working together with the Director to develop an annual budget for team and monitor to ensure that annual expenditures are within budget projections.
          • Participate in 24/7 on call rotation coverage. Intervene, provide supports and consultations to Clinicians and all clinical staff. Keep the Director of Housing Support Services informed of incidents that are related to staff and tenant safety. At the Direction of the Director of Housing Support Services work on creating safety interventions with PSI-s Director of Security.
          • Represent PSI and the Behavioral Health Department in meetings as requested by Director.
          • Participate in collaborative networking with PSI programs to share knowledge and experience and to ensure consistent policies and procedures. Maintain quality communication with other programs at PSI, attend periodic PSI and PSI Housing management and other required administrative meetings.
          • Serve as a liaison as it relates to work done by the Housing Stabilization Team with external organizations relevant to the work such as Department of Mental Health, Department of Veterans- Services, Veterans Affairs, and Boston Healthcare for the Homeless etc. Maintain regular and positive communication with these stakeholders and funders; develop and maintain other collaborative partnerships as needed.
          • Uphold the rights of all tenants. Be continually aware of these rights and act in accordance with these rights. Interact with tenants in ways which establish a climate of respect for human dignity.
          • Maintain confidentiality, including regulations and policies specific to ensuring compliance with HIPAA, 42 CFR Part 2 and related Protected Health Information (PHI). Maintain confidentiality in accordance with all other applicable federal laws or regulations. Maintain confidentiality in accordance with all applicable state agencies, including, but not limited to, the Department of Mental Health, the Department of Public Health, and the Department of Veteran-s services.
          • Remain current with all forms of electronic and paper documentation, as required for tenant records, data collection, and billing. Prepare, when requested, documentation needed for guardianships, nursing home placements, representative payees, etc. Identify and create procedures supporting the efficient maintenance, regular auditing, and timely upkeep of these documents.
          • Performs other related duties as required. This job description may be revised based on the development of the Clinical Team
          • Due to emergency or unforeseen program needs, staff may be temporarily or permanently reassigned to another PSI Housing program at any given time.
          • Assist tenant as required for bed bug remediation as outline by PSI Bed Bug Policy.
          • Performs other related duties as required.START YOUR APPLICATION (

Keywords: Pine Street Inn, Boston , Associate Director of Clinical Supports, Healthcare , Jamaica Plain, Massachusetts

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