Tele Radiology Coordinator, II- Per Diem
Company: Massachusetts General Physicians' Organization
Location: Boston
Posted on: January 27, 2023
Job Description:
Under the general supervision of the Operations Manager of the
Radiology Image Service Center, the incumbent is responsible for
the delivery of complete customer service and maximum productivity
in the processing of radiology images for interpretation and
review. Understands and utilizes a network of computer systems for
processing information and for archiving and retrieving image
studies. Comprehends the multitude of workflows related to the
management of Radiology images throughout a broad customer base
internally and externally to the hospital. Rotates work
assignments, with varying degrees of complexity, in a multi-site
operation. Works closely with the PACS support team to ensure exams
are routed accurately and finalized. Act as a liaison between
specific divisions and the PACS team when troubleshooting and
resolving various system issues. Provides information, training and
direction to staff when necessary, under the direction of
Teleradiology leadership. PRINCIPAL DUTIES AND RESPONSIBILITIES:
-
- Follow multi-step processing of all films and soft copy images
and related documentation for radiologist interpretation and
Referring Physician review of images, as well as requests by
patients, legal offices, insurance agencies, etc. Coordinates hard
copy and digital image preparation in conjunction with clinic,
physician offices, units, OR and patient appointments.
Communication is achieved by, but not limited to; telephone,
facsimile, computer email and through written correspondences.
Receives customers and responds to requests on demand. -
- Understands and utilizes Picture Archiving and Communication
Systems (PACS) computer equipment. Assists customers with the use
of equipment for locating specific images and for image viewing.
Processes requests through the utilization of dual systems for hard
copy and digital images. Incumbent assists with integrating the
electronic capabilities of the PACS installation into the daily
work flow. -
- Manages customer service issues and resolves related problems.
Communicates and interprets departmental and hospital policies and
procedures for customers with clarity and completeness. -
- Utilizes computer information system in department, with
multiple interfaces to various computer systems hospital wide, to
obtain information which may be directly or indirectly pertain to
completing a customer request for information. Uses computer
inquiry functions, prints exam resource information, processes pull
lists, etc., when necessary, to obtain information necessary to
complete assignments. Batch process work load, through computer
functions, whenever possible to maximize throughput. -
- Monitors PACS worklists for Teleradiology customers and making
sure desired TAT is achieved.
- Answers all incoming calls to the reading room
- Monitors PACS issues by utilizing quality assurance reports as
necessary
- Assist Teleradiology customers with all image related
issues
- Assists with the training of new staff, including radiologists,
on basic PACS, EPIC, Outlook skills, current releases, system and
operational changes.
- Provides support to radiologists
- Performs other functions as required and/or assigned. Schedule:
Per diem minimum 16 hours with the possibility of being part-time
- Intermediate knowledge of PACS and ability to accurately print,
troubleshoot, and communicate system-related problems.
- Completion of all operational and PACS related competencies on
record, and as developed in the ISC.
- Ability to work independently, under pressure with a diverse
team of employees and customers
- Ability to respond to customer requests, over long periods on
the telephone, while monitoring information through he computer
system. -
- Ability to identify emergent situation, formulate solutions,
and execute such with minimum direction from supervisor.
- Effective interpersonal and communication skills. Excellent
customer relation skills and patient needs orientation.
- Ability to become familiar with and to understand all Radiology
processing areas.
- Ability to be available off-hours on multiple shifts when
necessary.
- Assists the Team Leader/Supervisor by providing coverage with
operational issues . Massachusetts General Hospital is an Equal
Opportunity Employer.By embracing diverse skills, perspectives and
ideas, we choose to lead. Applications from -protected veterans and
individuals with disabilities are strongly encouraged. -
Keywords: Massachusetts General Physicians' Organization, Boston , Tele Radiology Coordinator, II- Per Diem, Healthcare , Boston, Massachusetts
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