Tele Radiology Coordinator, II- Per Diem

Company: Massachusetts General Physicians' Organization
Location: Boston
Posted on: January 27, 2023

Job Description:

Under the general supervision of the Operations Manager of the Radiology Image Service Center, the incumbent is responsible for the delivery of complete customer service and maximum productivity in the processing of radiology images for interpretation and review. Understands and utilizes a network of computer systems for processing information and for archiving and retrieving image studies. Comprehends the multitude of workflows related to the management of Radiology images throughout a broad customer base internally and externally to the hospital. Rotates work assignments, with varying degrees of complexity, in a multi-site operation. Works closely with the PACS support team to ensure exams are routed accurately and finalized. Act as a liaison between specific divisions and the PACS team when troubleshooting and resolving various system issues. Provides information, training and direction to staff when necessary, under the direction of Teleradiology leadership. PRINCIPAL DUTIES AND RESPONSIBILITIES: -

• Follow multi-step processing of all films and soft copy images and related documentation for radiologist interpretation and Referring Physician review of images, as well as requests by patients, legal offices, insurance agencies, etc. Coordinates hard copy and digital image preparation in conjunction with clinic, physician offices, units, OR and patient appointments. Communication is achieved by, but not limited to; telephone, facsimile, computer email and through written correspondences. Receives customers and responds to requests on demand. -
• Understands and utilizes Picture Archiving and Communication Systems (PACS) computer equipment. Assists customers with the use of equipment for locating specific images and for image viewing. Processes requests through the utilization of dual systems for hard copy and digital images. Incumbent assists with integrating the electronic capabilities of the PACS installation into the daily work flow. -
• Manages customer service issues and resolves related problems. Communicates and interprets departmental and hospital policies and procedures for customers with clarity and completeness. -
• Utilizes computer information system in department, with multiple interfaces to various computer systems hospital wide, to obtain information which may be directly or indirectly pertain to completing a customer request for information. Uses computer inquiry functions, prints exam resource information, processes pull lists, etc., when necessary, to obtain information necessary to complete assignments. Batch process work load, through computer functions, whenever possible to maximize throughput. -
• Monitors PACS worklists for Teleradiology customers and making sure desired TAT is achieved.
• Answers all incoming calls to the reading room
• Monitors PACS issues by utilizing quality assurance reports as necessary
• Assist Teleradiology customers with all image related issues
• Assists with the training of new staff, including radiologists, on basic PACS, EPIC, Outlook skills, current releases, system and operational changes.
• Provides support to radiologists
• Performs other functions as required and/or assigned. Schedule: Per diem minimum 16 hours with the possibility of being part-time
  • Intermediate knowledge of PACS and ability to accurately print, troubleshoot, and communicate system-related problems.
  • Completion of all operational and PACS related competencies on record, and as developed in the ISC.
    • Ability to work independently, under pressure with a diverse team of employees and customers
    • Ability to respond to customer requests, over long periods on the telephone, while monitoring information through he computer system. -
    • Ability to identify emergent situation, formulate solutions, and execute such with minimum direction from supervisor.
    • Effective interpersonal and communication skills. Excellent customer relation skills and patient needs orientation.
    • Ability to become familiar with and to understand all Radiology processing areas.
    • Ability to be available off-hours on multiple shifts when necessary.
    • Assists the Team Leader/Supervisor by providing coverage with operational issues . Massachusetts General Hospital is an Equal Opportunity Employer.By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from -protected veterans and individuals with disabilities are strongly encouraged. -

Keywords: Massachusetts General Physicians' Organization, Boston , Tele Radiology Coordinator, II- Per Diem, Healthcare , Boston, Massachusetts