Centralized Appointment Scheduler (Clinic)
Company: Joslin Diabetes Center
Location: Boston
Posted on: January 27, 2023
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Job Description:
The Centralized Appointment Scheduler (Clinic) is responsible
for functions associated with initial patient access to clinic.
S/he will collect demographic information for new and established
patients and load into automated registration/scheduling system.
Gather medical information utilizing intake format for electronic
medical record. Provide estimates to Self-pay patients regarding
cost of services. Forward charity care applications to
patients.
Must be knowledgeable about referral requirements. Requires ability
to multi-task, exceptional flexibility to adjust to fluctuating
call volumes, professionalism and the highest standards of customer
service to interact with patients and all levels of staff within
the Clinic.
Schedule for this role will be 8:30am-5:00pm (Monday-Friday)
After initial training/orientation onsite, the role has hybrid or
remote options available.
Responsibilities
Completes registration using automated scheduling system
Utilize automated scheduling system for many types of
appointments
Completes intake form using the electronic medical record
system
Advise patient of possible financial obligation and insurance
requirements
Provide general information about the clinic and its services
Retrieves calls from cancellation, PCP and new patient confirmation
line
Completes confirmation calls
Enters incoming managed care referral
Other duties as assigned by Supervisor
Qualifications
Accredited business school or certificate program
Minimum of 2 year's experience in a medical office setting
Knowledge of personal computer and automated
registration/scheduling systems
Knowledge of managed care and insurance requirements
Demonstrated ability to learn new tasks and procedures, e.g.
clinical programs offered at Joslin and advanced automated
telephone systems
Strong ability to multi-task while also maintaining professional
demeanor
Demonstrated skills include exceptional customer service, team
building and problem solving
Joslin is an Equal Opportunity Employer of
Minority/Female/Individuals with Disabilities/Protected Veterans.
Joslin values diversity and inclusion, and we encourage diversity
applicants.
Joslin Diabetes Center is an Equal Opportunity Employer and it is
the policy of Joslin to prohibit discrimination of any type and to
afford equal employment opportunities to employees, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, genetic information,
marital/parental status, disability status, protected veteran
status or any other status protected by law.
Keywords: Joslin Diabetes Center, Boston , Centralized Appointment Scheduler (Clinic), Healthcare , Boston, Massachusetts
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