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Centralized Appointment Scheduler (Clinic)

Company: Joslin Diabetes Center
Location: Boston
Posted on: January 27, 2023

Job Description:

The Centralized Appointment Scheduler (Clinic) is responsible for functions associated with initial patient access to clinic.

S/he will collect demographic information for new and established patients and load into automated registration/scheduling system. Gather medical information utilizing intake format for electronic medical record. Provide estimates to Self-pay patients regarding cost of services. Forward charity care applications to patients.

Must be knowledgeable about referral requirements. Requires ability to multi-task, exceptional flexibility to adjust to fluctuating call volumes, professionalism and the highest standards of customer service to interact with patients and all levels of staff within the Clinic.

Schedule for this role will be 8:30am-5:00pm (Monday-Friday)

After initial training/orientation onsite, the role has hybrid or remote options available.


Completes registration using automated scheduling system
Utilize automated scheduling system for many types of appointments
Completes intake form using the electronic medical record system
Advise patient of possible financial obligation and insurance requirements
Provide general information about the clinic and its services
Retrieves calls from cancellation, PCP and new patient confirmation line
Completes confirmation calls
Enters incoming managed care referral
Other duties as assigned by Supervisor


Accredited business school or certificate program
Minimum of 2 year's experience in a medical office setting
Knowledge of personal computer and automated registration/scheduling systems
Knowledge of managed care and insurance requirements
Demonstrated ability to learn new tasks and procedures, e.g. clinical programs offered at Joslin and advanced automated telephone systems
Strong ability to multi-task while also maintaining professional demeanor
Demonstrated skills include exceptional customer service, team building and problem solving

Joslin is an Equal Opportunity Employer of Minority/Female/Individuals with Disabilities/Protected Veterans. Joslin values diversity and inclusion, and we encourage diversity applicants.

Joslin Diabetes Center is an Equal Opportunity Employer and it is the policy of Joslin to prohibit discrimination of any type and to afford equal employment opportunities to employees, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, marital/parental status, disability status, protected veteran status or any other status protected by law.

Keywords: Joslin Diabetes Center, Boston , Centralized Appointment Scheduler (Clinic), Healthcare , Boston, Massachusetts

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