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Clinical Applications Specialist - CT Division

Company: NeuroLogica
Location: Boston
Posted on: January 27, 2023

Job Description:

Clinical Applications Specialist, CT Division

Must be able to be compliant with hospital credentialing requirements.


NeuroLogica Corp., a subsidiary of Samsung Electronics Co. Ltd., develops, manufactures, and markets innovative imaging technologies and is committed to delivering fast, easy, and accurate diagnostic solutions to healthcare providers. NeuroLogica is the global corporate headquarters and manufacturer of mobile computed tomography, and is also the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.

Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. In 2015, NeuroLogica became the US headquarters for all of Samsung Health and Medical Equipment. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives.

Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.


Lead on-site training for new and existing clients of our medical imaging products. This position requires upwards of 75% travel, both domestic and international which may include some weekends.

This role is open at a national level and the ideal candidate will have convenient access to any major airport within the United States

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

Clinical Training

  • Setup and coordinate installations using the Account Management Process
  • Support New Installations (OR/ICU/Pediatrics/Multi-Use)
  • Software re-training related to upgrade requests
  • Site Revisits to Address Customer Training Needs
  • Online or Remote Training
  • NeuroLogica Institute Training
  • Educate Customers to establish safe and efficient protocol
  • Evaluate and issue CEU credit with proper verification testing

    Sales & Marketing Support
    • Support selected sales demonstrations and potential customer sites
    • Give clinical presentations and provide support at trade shows
    • Collect photos and videos of trainings whenever possible in compliance with hospital guidelines

      Training Materials
      • Constantly update content/materials or give feedback for improvements
      • Develop new training tools based on your experience as necessary

        Reporting & Administration
        • Produce Clinical Applications Reports (Both daily and weekly summary reports)
        • Site Follow-up calls as necessary
        • Sending all site surveys and training documentation into headquarters
        • Maintain the Shared Clinical Training Calendar with updated schedule
        • Responsible for booking travel and filing expense reports in a timely manner
        • Collecting DICOM and Corrected Data from sites in compliance with hospital guidelines

          Customer Site Support
          • Customer call response
          • Clinical 24/7 helpline support as needed
          • Basic on-site service troubleshooting>

            Conduct & Personal Development
            • Represent NeuroLogica in a professional manner
            • Maintain a positive attitude and exhibit patience with customer concerns or requests
            • Attend/complete all required training
            • Learn the company's products as well as the competitor's products to better promote the company's product line
            • Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness
            • Required to wear dosimeter when in direct contact with radiation emitting devices
            • Follow all company policies regarding travel, expenses, meetings, and meals
            • Transport company equipment per company policy

              Education & Experience
              • BA/BS, ARRT licensure or CT certification, and at least 4 years of experience in a clinical environment required, experience as an OR Rad Tech or providing CT support in a surgical/OR environment, especially during DBS, CTA, and CTP preferred
              • Willing to travel internationally and overnight
              • Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required
              • Budget, expense, and resource management experience required
              • Must be a results oriented, team player, people person
              • Must be self-driven to optimize performance without the need for extensive supervision
              • Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
              • Must have and exhibit excellent presentation skills in small and large groups situations
              • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire>

                Computer & Analytic Skills
                • Must be excellent with technology, able to present using a laptop and able demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome
                • Familiarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable

                  Physical Requirements
                  • Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds
                  • Often required to Push/pull weights of over 100 pounds when setting up/dismantling trade shows and/or maneuvering Company equipment into place for display
                  • Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
                  • Must be able to sit and/or drive for long periods of time when travelling
                  • Must be able to stand for long periods of time (8-15 hours) for multiple days
                  • Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).
                  • Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation
                  • The noise level in the work environment is occasionally very loud.
                  • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus

                    • High attention to detail
                    • Understanding of terminology and ability to share and communicate effectively within the group
                    • Ability to organize and prioritize tasks resulting in consistent productivity
                    • Ability to function within and support a team environment and build strong working relationships
                    • Dependable and punctual
                    • Ability to meet accuracy and productivity goals
                    • Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
                    • Self-motivated, utilize available resources for self-improvement and development
                    • Flexible: able to follow directives and accomplish tasks outside of normal duties

                      About NeuroLogica

                      Located North of Boston in Danvers, MA, NeuroLogica Corporation, a subsidiary of Samsung Electronics, develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide. As a fast-moving, entrepreneurial company, NeuroLogica is a rapidly growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. We welcome you to learn more at: .

                      We offer a comprehensive benefit package which includes;

                      - 6 Different Blue Cross/Blue Shield Medical Plans to meet your needs

                      - Dental coverage through Delta Dental

                      - Vision coverage by VSP

                      - Company paid Short-term and Long-term Disability coverage

                      - $1 for $1 401k match up to 5% managed by Fidelity

                      - Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!

                      Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment." Contact for any questions or requests.

                      NeuroLogica welcomes diversity and is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The company's AAP can be made available for inspections upon requests.

Keywords: NeuroLogica, Boston , Clinical Applications Specialist - CT Division, Healthcare , Boston, Massachusetts

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