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Account Director for Healthcare and Life Sciences

Company: Year Up
Location: Boston
Posted on: March 19, 2023

Job Description:

Account Director for Healthcare and Life Sciences page is loaded Account Director for Healthcare and Life Sciences Apply locations Boston, MA Flexible time type Full time posted on Posted 30+ Days Ago job requisition id R2275 OVERVIEW: -Year Up seeks a high-energy and experienced Account Director to manage major corporate relationship(s) (i.e., multi-million-dollar annual revenue goal). Reporting to the Managing Director, this individual will have primary responsibility for sales and relationship management including forecasting demand, strategic account planning, and pipeline management, in their assigned accounts. The Account Director, as required, will have management responsibility for relationship managers supporting their accounts and will architect various programs in pursuit of Year Up's national goal to develop major accounts. The Account Director will provide analysis and decision support to the Managing Director in their region.The ideal candidate should desire to leverage their demonstrated experience in managing a sales team and developing sales strategy. You will have experience using Salesforce or other CRM and sales planning tools, strong communication skills, and a bias toward best practices and repeatable processes. You will be prepared to participate in cross-site collaboration and provide leadership on various projects with a scope beyond your region.In keeping with Year Up's values, the Account Director will also work directly with our students and interns on a regular basis to help create and sustain a positive educational environment. -KEY RESPONSIBILITIES: - Account Management

  • Manage and expand existing relationships with corporate accounts to ensure 90%+ retention (growth and renewal) rate of internship seats by defining and executing team strategy; collaborate with senior leadership as needed
  • Ensure 100% customer satisfaction with Year Up service based on corporate surveys
  • Expand multi-year commitments within existing partner base
  • Grow, develop, and manage relationships with key stakeholders in each account by providing responsive and high-quality customer service paired with high support of interns
  • Initiate and develop processes that establish high-service operating practices to strengthen the internship program
  • Drive internal internship seat sales and alumni hiring within corporate partner accounts by developing relationships with internal champions at current partner companies
  • Synthesize research and market analysis to identify potential opportunities within current corporate accounts to support future growth
  • Develop methods for expanding manager training and preparation to better support successful internship experiences
  • Drive planning and execution of partner relations events, including corporate events, orientation meetings, and corporate site visits to support interns
  • Manage the preparation and delivery of effective presentations to connect with and educate potential partners
  • Maintain partner and intern data on ensuring complete and accurate reportingSales Management -
    • Manage 1 -3 sales professionals
    • Hold team-and self-accountable for executing revenue results against goals
    • Implement best practices in sales management in support of maintaining a robust pipeline of internship demand from corporate partners in three cities with multiple product offerings
    • Manage day-to-day pipeline management
    • Plan and manage a weekly sales meeting and make sure the "trains run on time" - maintaining discipline toward 6-month cyclical deadlines (surveys go out, seats get closed, due diligence gets done)Site Leadership
      • Support Managing Director with reporting and analysis -
      • Participate in site leadership meetings and establish yourself as the program-facing lead for your site, working with local program team on improvements to CE/Program communication, etc. (planning, goal setting, splitting time between core/PTC/Employer sites within your city)
      • Participate in site-level CE and Devo events, retreats, in-service days
      • Work with RD and Sales Operations Support on reporting to National senior leadership team concerning market demand, anticipated challenges, resource needs, talent development, staff training and the likeRegional Leadership
        • Act as a strategic thought partner to the Managing Director
        • Participate in the annual sales planning process, derive insights and bring a regional view of market demand with actionable recommendations
        • Design support programs, set milestones, and oversee implementation and follow-through of team projects and initiatives
        • Leverage influence skills to work effectively within the team and across departments to obtain input, move groups to consensus, and build buy-in
        • Collaborate with colleagues at the National and Site levels, as well as across the Year Up networkCross-Functional Collaboration
          • Partner with the Managing Director and Partner Relations Managers supporting the strategy and tactics in Strategic Account Plans (SAP's) for areas of proposed expansion
          • Demonstrate genuine commitment to the mission, vision, values, and culture of Year Up
          • Ensure collaboration across departmentsQUALIFICATIONS: -
            • At least 7-10+ years of professional experience in business development, strategic account management, management consulting or service delivery
            • Diligent, disciplined, & accountable - comfortable in performing at high-level in a dynamic deadline-driven environment
            • Consultative sales approach with a focus on both internal and external clients and a passion for service excellence
            • Proven ability to influence, develop, manage, and empower employees to achieve objectives within a team
            • Ability to demonstrate prior success in meaningful relationship building, management, and growth to scale
            • Demonstrated ability to set direction and manage complex teams, projects, and processes
            • Ability to collaborate across teams, facilitate difficult conversations, and resolve issues
            • Ability to lead, willingness to be led, and comfort with situational leadership
            • Proficiency with Microsoft Office; experience preferred; experience with relationship mapping tools a plus
            • A willingness to travel and spend several days and 2-5 nights per month away from home, as needed
            • A passion for working with young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
            • Understanding of the Opportunity Divide and its drivers
            • Commitment to diversity and inclusionSalary range: $91,000-125,000COMPENSATION & BENEFITS:
              • Year Up has established salary ranges for each of our sites, which allows us to pay employees competitively, equitably and consistently in different geographic markets. For roles in which the location is listed as flexible, the range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Salary offers take into account a candidate's skills, experience, and location. Your recruiter can share more about the specific salary range for your location during the hiring process.
              • Benefits: Comprehensive healthcare options and dental coverage; 401(k) match for eligible participants.
              • Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year.
              • Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)** This is an exempt role (paid on a salaried basis). **ORGANIZATION DESCRIPTION: Year Up is a national 501(c)3 workforce development organization committed to ensuring equitable access to economic opportunity, education, and justice for all young adults-no matter their background, income, or zip code. Employers face a growing need for talent while millions of talented young adults lack access to meaningful careers. These inequities only further perpetuate the opportunity gap that exists in our country-a gap that Year Up is determined and positioned to close through three interconnected strategies: providing targeted skills training and connections to livable-wage employment for students and alumni; empowering others to serve and support young adults, and changing systems that perpetuate the opportunity gap. Year Up's intensive training program utilizes a high expectations, high support model where students learn in-demand technical and professional skills and apply them during a corporate internship. Year Up has directly served more than 40,000 young adults since its founding in 2000. Year Up's nationwide presence includes Arizona, Austin, Bay Area, Charlotte, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City/Jersey City, Pittsburgh, Puget Sound, Rhode Island, South Florida, Tampa Bay, and Wilmington. Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times, Year Up is a rewarding and impactful place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students and live by a set of core values that reflect an unshakable belief in the talent and potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission. COMMITMENT TO DIVERSITY:Year Up actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to our young adults as we work to close the Opportunity Divide. We are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about our commitment to diversity: As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.TO APPLY:Please submit a thoughtful cover letter and resume through our website. Note that applications without a cover letter will not be considered. We respectfully request no phone calls. COVID-19 UPDATE:To ensure the safety of our young adults, staff, and families as we return to in-person work, Year Up requires that all staff be fully vaccinated against COVID-19, unless someone qualifies for an exception. Subject to reasonable accommodations for individuals with medical conditions or sincerely held religious beliefs that prevent them from being vaccinated. -Face masks and physical distancing are also required in Year Up spaces.#LI-Hybrid About Us We're mission-driven and committed to excellence. From our commitment to diversity, to our core value to "work hard and have fun," you'll find a team with which you can learn, grow, and change the world. 0:00 -/ - 2:59

Keywords: Year Up, Boston , Account Director for Healthcare and Life Sciences, Healthcare , Boston, Massachusetts

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