Medical Assistant - Lead
Company: Beth Israel Lahey Health
Location: Needham
Posted on: May 28, 2023
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Job Description:
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.
Job Type:
Regular
Scheduled Hours:
40
Work Shift:
Job Summary: Reports to: Practice Manager or Ambulatory Practice
Coordinator with input from assigned physician(s), nurses or other
health care providers. Responsible for delivering the highest
quality service to patients while contributing to the smooth
functioning of practice operations.
Job Description:
Essential Responsibilities:
Serves as a coach, role model/mentor, providing support, training
and sharing knowledge with other Medical Assistants, MA student
externs and Practice Assistants in the practice. Makes
recommendations on how resources can be used differently and more
effectively. Acts as a team leader for small projects or in the
absence of the Manager.
Serves as first point of contact for the practice, assigns tasks to
MA staff, prepares and adjusts staff MA schedules, Identifies and
resolves OSHA compliance issues, expired supply management, assists
with point of care testing and tracks test results. Collaborates
with team; solicits thoughts and ideas from others and incorporates
them to produce quality processes.
Greet patients & escort to exam rooms, and serves as a
communication resource. Asks appropriate questions and solves
problems. Takes complete and accurate information from patients in
person and by phone, prioritizing and communicating the information
to providers appropriately. Responds quickly and courteously to
phone calls and requests. Seeks assistance from supervisor and
others appropriately.
. Ensures availability of x-rays, lab slips, medical records and
pertinent info. Obtains vitals, weight, blood pressure, pulse and
temperature, performs EKGs, injections and/or phlebotomy, & assists
providers. Performs departmental screening, lab tests and specimen
collection. Implements quality control standards. Follow up on lab
orders and communicate with Practice Manager.
Assists with procuring medical records. Ensures patient records and
relevant documents filed in the record have appropriate patient
identification. Adds new medications to patient record in EMR
system. Assemble records according to BIDHC/APG policy and handle
requests for patient information according to established
guidelines.
Required Qualifications:
High School diploma or GED required.
Certificate 1 Medical Assistant Certificate required.
3-5 years related work experience required.
Graduate of an accredited Medical Assistant program.
Experience with computer systems required, including web based
applications and some Microsoft Office applications which may
include Outlook, Word, Excel, PowerPoint or Access.
Preferred Qualifications:
1-3 years of experience as a Medical Assistant in a primary care
setting.
Certified Medical Assistant
Competencies:
Written Communications: Ability to communicate clearly and
effectively in written English with internal and external
customers.
Oral Communications: Ability to comprehend and converse in English
to communicate effectively with medical center staff, patients,
families and external customers.
Knowledge: Ability to demonstrate full working knowledge of
standard concepts, practices, procedures and policies with the
ability to use them in varied situations.
Team Work: Ability to act as a team leader for small projects or
work groups, creating a collaborative and respectful team
environment and improving workflows. Results may impact the
operations of one or more departments.
Customer Service: Ability to provide a high level of customer
service to patients, visitors, staff and external customers in a
professional, service-oriented, respectful manner using skills in
active listening and problem solving. Ability to remain calm in
stressful situations.
Physical Nature of the Job:
Medium work: Exerting up to 50 pounds of force occasionally and or
up to 20 pounds of force frequently. Job is physical in nature and
employee needs to stand and/or move around through the majority of
their shift.
FLSA Status:
Non-Exempt
As a health care organization, we have a responsibility to do
everything in our power to care for and protect our patients, our
colleagues and our communities. Beth Israel Lahey Health requires
that all staff be vaccinated against influenza (flu) and COVID-19
as a condition of employment. Learn more
(https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31)
about this requirement.
More than 35,000 people working together. Nurses, doctors,
technicians, therapists, researchers, teachers and more, making a
difference in patients' lives. Your skill and compassion can make
us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Keywords: Beth Israel Lahey Health, Boston , Medical Assistant - Lead, Healthcare , Needham, Massachusetts
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