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Continuous Improvement Specialist, Pharmacy (Boston, MA)

Company: Koala Health
Location: Boston
Posted on: May 29, 2023

Job Description:

At , we have our eyes set on an ambitious goal: to make managing your pet's health simple and delightful. We've already launched our pharmacy service that allows people to shop for their pets' medications and supplements online and get them delivered to their doorstep in presorted medication pouches. Now we're focused on continuing to improve that experience while building a suite of new products and services that will make the pet health experience even better.As Koala Health's first Continuous Improvement Analyst, you will be reporting into the Head of Pharmacy Operations onsite in Boston, MA. You will be responsible for identifying, creating, communicating, and implementing innovative solutions for complex workflows in order to promote cost-saving, scalability, and efficiency.What you'll do:

  • Play a pivotal role in designing and implementing improvement strategies for Koala Health team members and customers
  • Oversee and perform data collection, analysis, and continuous improvement of key clinical quality initiatives such as compounding, data entry, processing, and workflows
  • Work cross-functionally with Operations and Product leaders to design, promote, and implement process and policy solutions
  • Educate staff throughout the organization on the importance and applicability of Clinical Quality initiatives
  • Collect, analyze, and report data elements for key quality processes and outcomes to measure and ensure progress towards established goals are attained
  • Identify opportunities for improvement using quality indicators then coordinate efforts to optimize performance
  • Work in collaboration with other stakeholders to evaluate and improve efficacy, safety, cost effectiveness, reimbursement, and quality of delivered programs
  • Regularly monitor program data and metrics to evaluate effectiveness and clinical outcomes and reports to appropriate internal and external stakeholders
  • Performs other duties as assignedWhat you'll need:
    • National Pharmacy Technician Certification (PTCB or NHA) preferred with active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician or Pharmacy Trainee)
    • 2+ years in a program management/continuous improvement role
    • Preferred experience in a mail-order pharmacy setting
    • Ability to multitask and prioritize critical tasks and conflicting requirements with acute attention to detail
    • A proven ability to meet deadlines
    • Strong problem-solving skills and ability to identify gaps in complex workflows by analyzing and leveraging data
    • Ability to lead prioritize in a rapidly evolving startup environment
    • Excellent written and verbal communication skills
    • Highly organized, self-starter capable of working independently
    • Preferred experience with Parata and/or PioneerRxWhy you'll love working at Koala Health:
      • We know that not everyone will have all these skills on day one.
      • We value a learning mindset and individuals who are invested in our mission.
      • We offer a competitive salary and a chance to own a part of the company in the form of equity.
      • We cover medical, dental, and vision insurance with partial coverage for your partner and dependents.
      • Other benefits include unlimited PTO, and a 401(k) retirement account.Koala Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Keywords: Koala Health, Boston , Continuous Improvement Specialist, Pharmacy (Boston, MA), Healthcare , Boston, Massachusetts

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