Patient Serv. Coord. III-Pulmonary
Company: Brigham and Women's Hospital
Location: Boston
Posted on: May 28, 2023
Job Description:
Job Description - Patient Serv. Coord. III-Pulmonary (3241811)
The Division of Pulmonary and Critical Care Medicine at
Massachusetts General Hospital provides comprehensive care for the
full range of respiratory conditions and diseases. We commit to
provide the highest quality care to our patients and their families
in a respectful, efficient, and safe environment; to communicate
openly and directly; and to recognize and value the contributions
of every individual. We are dedicated to advancing the treatment of
pulmonary diseases through research and education. We strive for
innovation, to work as a team, and to lead by example. MGH
Pulmonary & Critical Care is looking for a competent, professional
individual for the role of Patient Service Coordinator. The PSC
provides administrative support to a high-volume ambulatory care
setting, functioning as the primary interface between patients and
providers. The PSC must be able to work as an integral part of the
administrative team, as well as be able to work independently to
identify and resolve administrative challenges as they arise. The
emphasis is placed on customer service, the ability to organize
priorities, complete tasks, manage confidential patient
information, schedule patient appointments, diagnostic testing,
referrals and other managed care related issues. Serves as an
overall resource person for support staff. PRINCIPAL DUTIES AND
RESPONSIBILITIES:
- Answers and directs calls to the ambulatory clinic in a
professional, accurate and timely manner.
- Provides support and information to physician, fellow, and
other clinical staff to problem-solve and manage complex
administrative patient issues.
- Appropriately schedules, updates, and reschedules in clinical
schedules. Pro-actively works any bump lists to reschedule patients
in a timely and courteous manner.
- Provides clear, concise communication to nursing and physician
staff regarding clinical questions and concerns from patients.
- Monitor and proactively work EMR in basket messages pertaining
to patient care.
- As needed, provides coverage at the front desk, perform
performing check-in and -out functions during clinic hours.
- Performs the daily cash drawer reconciliation if covering the
front desk.
- Scheduling and facilitating pre-authorization of diagnostic
testing throughout various hospital departments.
- Confirm appointments with patients.
- Completely performs, and is a resource to other team members,
in all revenue enhancement activities, including but not limited to
registration verification, co-payment collection, etc.
- Functions as a resource for patients around managed care plans,
insurance and referral issues.
- Maintains confidentiality and privacy, which is consistent with
HIPAA guidelines.
- Assists with training and orientation of new staff, where
applicable.
- Performs all other related tasks which would facilitate the
flow of patients through the practice, or which would enhance the
quality of service to patients.
- Ensure accurate and timely distribution of all incoming and
outgoing correspondence via mail and fax
- Transcribe outside orders into EMR.
- Functions as a member of a collaborative team to better serve
all internal and external customers, cross-covering all
administrative areas of the department.
- Maintain a clean workstation. Maintain a respectful and
welcoming atmosphere for all patients and colleauges.
- Works on special projects as directed. Manages calendars that
change often and require coordination and sensitivity, screens
requests for meetingsManages calendars that change often and
require coordination and sensitivity, screens requests for meetings
QUALIFICATIONS: High School graduation required. Minimum of 3 years
secretarial experience or equivalent in a medical or health care
related setting. Those considered for a PSC III position will have
direct experience as a PSC in the past. SKILLS/ ABILITIES/
COMPETENCIES REQUIRED:
- Demonstrates team oriented, collaborative nature and customer
service attitude. ---
- Professional demeanor; can interact effectively with all levels
of staff and leadership as well as outside partners and
guests.
- Ability to work independently exercising good judgment,
diplomacy and discretion.
- Ability to handle confidential and sensitive information.
- Excellent interpersonal skills. --- Ability to multi-task,
prioritize and meet deadlines while working under pressure.
---
- Excellent written and verbal communication skills.
- Excellent attention to detail and follow-through.
- Takes initiative and leads projects.
- Flexible, resourceful, and resilient. Adapts quickly and
happily to changing conditions, uses resources and relationships to
develop solutions.
- Highly motivated, team focused, and results oriented
Massachusetts General Hospital is an Equal Opportunity Employer. By
embracing diverse skills, perspectives and ideas, we choose to
lead. Applications from -protected veterans and individuals with
disabilities are strongly encouraged. - Primary Location Work
Locations MGH Main Campus Job
Keywords: Brigham and Women's Hospital, Boston , Patient Serv. Coord. III-Pulmonary, Healthcare , Boston, Massachusetts
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