Patient Navigator
Company: Element Care
Location: Methuen
Posted on: February 19, 2026
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Job Description:
GENERAL SUMMARY: Under the direction of the MSW, the Patient
Navigator will work with participants and their families to assist
with vital Social Determinants of Health issues including housing,
food insecurity, benefits access and more. Incumbent will be
proficient in providing traditional case management services in a
professional and respectful manner with the goal of helping older
adults live safely and comfortably in their homes and communities
for as long as they can. The position entails extensive
coordination, follow up and feedback to participants, IDT and
community providers. Essential Responsibilities: - Attends IDT
meetings; actively participates in team meetings by sharing
pertinent information and providing follow up to assigned tasks.
Supports the MSW team with the implementation of care plans to
address older adult’s physical, social, emotional and environmental
status needs by providing case management support. Consults with
MSW appropriately. - Knowledgeable regarding resources and services
in the community that support participant wellness. Ability to
research available community resources, services and programs. -
Refers participants and families to appropriate community services
and acts as liaison and/or advocate with community organizations
for participants (i.e. Housing Authorities, Department of
Transitional Assistance, Social Security Administration etc.). -
Maintains professional, accurate and timely documentation in the
participants’ medical records. - Works collaboratively with fiscal
/insurance department to maintain participant insurance benefits. -
Completes authorizations for home care and other approved services
timely and accurately. - Provides timely communication to
appropriate staff regarding the following: (disenrollment,
conversion to long term care, transfer of sites, participant and/or
caregiver demographic changes). - Reports allegations of abuse to
appropriate state agency; provides support and resources to
participant as he/she will accept; completes required
documentation. - Assists with referrals to skilled nursing
facilities for short-term and/or long term admissions. -
Communicates with hospital case management; assists with discharge
planning. - Performs other duties as required. - Frequent local
travel to homes and community visiting. Job Specification: -
Bachelor’s degree in Social Work, human service field or related
field preferred or Associates Degree with significant relevant work
experience preferred or equivalent years of related experience. -
Minimum of 1 year experience with older adults - 1-2 years of case
management experience preferred - Current C. P. R. Certification or
ability to become certified - Ability to relate well to
participants, to anticipate their needs and to encourage their
independence - Thorough knowledge of available community services.
- Ability to multi-task in a fast pace environment - Excellent
communication, organization and documentation skills - Must have a
valid driver’s license and reliable transportation - COVID
vaccinated preferred Compensation details: 25-31.25 Yearly Salary
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Keywords: Element Care, Boston , Patient Navigator, Healthcare , Methuen, Massachusetts
