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Shift Supervisor

Company: BGR
Location: Burlington
Posted on: August 3, 2020

Job Description:

Job Description
Now hiring Shift Supervisors
OK, we're going to keep this quick, because exceptional quality at crazy fast speed is what we're all about. Fresh, house made dough. Prepared from scratch daily. 24-hour fermentation period. Signature light-as-air, crisp crust. Healthful, artisanal ingredients. Inventive to classic. You decide. Blazing hot oven + dedicated pizzasmith + 180 seconds = fast-fire'd perfection. Sound good? Then what are you waiting for!
Join our Blaze Team.
BGR Hospitality is a franchisee of Blaze Fast-Fire'd Pizza. We are looking to build dynamic, successful management teams, provide career advancement and have fun! Our company is rapidly growing, already with six current Blaze Pizza locations, we plan to have multiple openings in 2019!
We are currently looking for Shift Supervisors. As a Shift Supervisor, you will be responsible for taking care of the restaurant and operations during your shift. Other duties include, but not limited to;
Job Description:
Shift Supervisors are responsible and accountable for all restaurant activities while on duty. Shift Supervisors work with the restaurant management team to ensure all activities are consistent with and supportive of the restaurant's business plan. Shift Supervisors ensure all Team Members are performing their job responsibilities and meeting expectations.
Guest Satisfaction
--- Effectively and consistently does required Ops Walks and Line Checks to correct areas of opportunity
--- Takes necessary actions to ensure all guests consistently receive Fast, Fun, & Friendly B.L.A.Z.E service, which consists of B*IG FRIENDLY SMILES - being super friendly, LIVELY FUN INTERACTIONS - having fun and showing your personality, ALWAYS SAYING "YES!" - always doing your best to accommodate guest requests, going really fast - ZOOM!, and E*XCEEDING EXPECTATIONS by impressing guests
--- Consistently enforces and maintains Blaze Pizza standards
--- Suggests to restaurant management ways to improve areas of opportunity
Training & Development
--- Follows the steps outlined in the Blaze Training Method to train new skills, duties, and responsibilities
--- Communicates to immediate supervisor when additional training guidance and practice is needed
--- Understands how each job responsibility impacts guests, employees, and overall restaurant operations
--- Provides direction, supervision, and feedback for Team Members to maintain high levels of productivity, team morale, and motivation
--- Communicates Team Member work performance to the General Manager and appropriately addresses performance issues
Job Expectations
--- Effectively plans, organizes, and implements all daily operational routines and activities
--- Completes all required administrative duties and daily paperwork including required checklists
--- Supports the goals, decisions, and directives of restaurant management and is not insubordinate
--- Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities
--- Able to supervise and perform closing and/or opening activities as directed by restaurant management
--- Able to establish an environment of trust to ensure honest, open, and direct communication
--- Role models and sets a positive example for the entire team in all aspects of business and personnel practices
--- Good verbal and written communication skills; is capable of communicating effectively with restaurant management, guests and co-workers; bi-lingual skills are a plus
--- Must be completely certified in all stations using the Blaze Training Program.
--- Must be a minimum of 18 years of age
Transportation & Insurance
--- Must have reliable transportation to work, if you drive to work a valid driver's license and proof of insurance is needed.
--- Must have telephone or other reliable method of communicating with the restaurant; Maintains an open door policy
--- Must be able and willing to work flexible hours, including opening and closing shifts
Physical Abilities
-- Able to stand for long periods of time.
-- Able to bend and stoop
-- Able to work around heat
-- Able to work around others in close quarters.
-- Able to lift 50-75 lbs. comfortably.
Skills & Abilities
--- Ability to get results through others; takes initiative
--- Organizational, planning and time management skills
--- Ability to comfortably interact with all guests & co-workers
--- Ability to look at the restaurant operations from a guests point of view
--- Ability to meet performance standards for assigned tasks and duties
Requirements / Qualifications:
--- Must be at least 18 years old
--- Must be able to work various shifts per week
--- High school diploma or University degree preferred
--- Strong communication, writing and customer service skills
--- Ability to calculate and analyze data
--- Good cash handling skills
--- Foodservice experience preferred
Benefits available for Shift Supervisors that average 30 hours or more per week.
--- Full time is considered 30+ hours weekly. Benefits are available for full time employees after 90 days.
--- Benefits for full time employees include: Health and Dental insurance, Short- & Long-term Disability and 401K.
BGR Hospitality is an equal opportunity employer.
Job Types: Full-time, Part-time
Salary: $14.00 to $16.00 /hour

Keywords: BGR, Boston , Shift Supervisor, Hospitality & Tourism , Burlington, Massachusetts

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